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Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
Friendly and helpful staff. Polite and knowledgable
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23 Aug 2023
Verified review
Make it clearer that returns are not free.
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Answer by SOLETRADER
25 Aug 2023
Hello, thank you for your review. The returns information is clearly provided on the website. Kind regards. SOLETRADER
23 Aug 2023
Verified review
Stuff are very welcome And helpful, friendly
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15 Aug 2023
Verified review
Easy to order, but that’s about all
Easy to order, choice of delivery but I feel quite expensive so a good value product once postage and then return fee as ordered wrong size, even though I’m sure I touched the right size cost me £6 so not good value, by the time I ordered correct size postage x 2, return fee x1 my £19 value cost me £28. Wouldn’t be in a hurry to order again when so many places offer free postage and returns.
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13 Aug 2023
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The shoes had obviously been back and forward to different clients and the box was unattractive and the package worn
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12 Aug 2023
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These shoes at store top money same shoe same store cheaper on Amazon and delivered
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9 Aug 2023
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No order and no update
Didn’t have shoe size in store so the store ordered them online for me fur delivery at home. 3 days later order hadn’t arrived and when I contacted was told they didn’t have stock available so were cancelling and refunding my order. No proactive contact if I hadn’t chased.
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7 Aug 2023
Verified review
I was sent the wrong pair of shoes. To return by post I would have to pay, despite it not being my fault.
Returns should be free when it’s not the customer’s fault that they are returning the item.
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4 Aug 2023
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3 Aug 2023
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change your courier to royal mail as my item did not arrive on time after paying for a saturday delivery
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1 Aug 2023
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Shop is well laid out, staff are helpful. Online items showing out of stock, I visited the Chester shop hoping they would be in store, but they weren’t
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26 Jul 2023
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I have never heard of "Unisex" sizes being from the US. The website had this listed on women's size 6. It came as unisex size 6, women's 7.5. Pretty bizarre... Shipping was great.
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23 Jul 2023
Verified review
Sole Trader trainer shopping
Staff were excellent, availability of sizes was good. Unfortunately only 4 stars cos the exact pair I wanted wasn’t in stock. Otherwise brilliant experience. Will definitely be back.
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