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Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
Ordered a pair of sandals,which arrived the next day!Excellent service!
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10 May 2023
Verified review
Sutton shop great service
The staff , especially the women who served me was terrific, very professional, friendly and helpful. Good selection of shoes aswell
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9 May 2023
Verified review
Cancelled my order as was showing stock they didn’t have.
It then took 7 days for soletrader to notify Klarna so that they could begin the refund process.
I had to email them 3 times before this happened.
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9 May 2023
Verified review
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9 May 2023
Verified review
Overseas fast and free shipping plus the product was packaged securely and cheaper than most U.S.-based couriers.
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