Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
Give regular information about progress of order. Reply to email queries about progress with orders. Deliver faster.
Report review
21 Jun 2023
Verified review
Item ordered and arrived promptly, all very efficient
Report review
21 Jun 2023
Verified review
Easy to purchase online and quick delivery.
Report review
21 Jun 2023
Verified review
Fast delivery, staff at store very attentive. Great customer service
Report review
21 Jun 2023
Verified review
The range was great
Report review
21 Jun 2023
Verified review
I bought an item in the sale. The staff were eager to please, and my purchase what speedy and hassle-free.
Report review
21 Jun 2023
Verified review
Good communication parcel arrived on time pricing was most competitive
Report review
20 Jun 2023
Verified review
Fast delivery, easy ordering process. Good communication from placing order with delivery details.
Good quality product and good pricing
Report review
20 Jun 2023
Verified review
Report review
20 Jun 2023
Verified review
Report review
20 Jun 2023
Verified review
Report review
20 Jun 2023
Verified review
Report review
19 Jun 2023
Verified review
Will use again
No problems, fairly prompt delivery and reasonable price
Report review
19 Jun 2023
Verified review
Fantastic prices very quick service
Report review
19 Jun 2023
Verified review
V.Gan sandal splitting around straps. After just a few weeks of moderate wear, my gorgeous orange sandals are splitting around the straps. I sent photos to customer services requesting a replacement pair but they are insisting I send the pair back for inspection. A massive faff as opposed to just returning to store and getting a replacement pair before they sell out!
Report review
19 Jun 2023
Verified review
Great service - things arrive quickly. All instruction for returns (if needed) are super clear.
Delivery was really quick. Packaged well and product was in good condition. No complaints.. sceptical because never used before but will be a go too now!
Thanks
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.