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Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
Ordered trainers in store for delivery to home due to arrive today. Email comes through this evening to say my order has been cancelled!!
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15 Sept 2023
Verified review
Delivery
Paid extra for next day Saturday delivery. It arrived the following Tuesday after I left for holidays. Parcel just thrown on the drive.
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Answer by SOLETRADER
19 Sept 2023
Hello, thank you for your review. We are sorry to hear that there was a problem with the DPD delivery. In these instances we would always advise contacting our Customer Service team who are able to help. Kind regards. SOLETRADER
17 Dec 2023
Verified review
Payment taken and order cancelled by e mail
My order was cancelled by e mail, two days later. No reason given and I don’t know when I will get my money back. Terrible experience
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16 Dec 2023
Verified review
Have stock of items you are selling, not take people money without having an item.
Issue a refund straight away.
Be honest about stock
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30 Dec 2023
Verified review
Professionalism and having respect for the customer!! Absolutely abysmal communication and no care at all for the paying customer!!!
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11 Dec 2023
Verified review
My boots that I ordered for 169 pounds were not of the best quality I returned them but I'm still waiting for a refund☹️
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21 Sept 2023
Verified review
Don’t EVER use
The new shoes I ordered had been worn, the soles were dirty and worn out. Unbelievable! No reply to the email I’ve sent
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22 Jun 2023
Verified review
Slow response
Give regular information about progress of order. Reply to email queries about progress with orders. Deliver faster.
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2 Dec 2023
Verified review
Still not received items. Ordered 24/11/23. Will not buy again. Where are the boots ?????????????????????????????
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2 Nov 2023
Verified review
Still processing? Or it was cancelled?
My order still appear ( for over 1 week) processing at store....I dont have any update about this order!
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3 Aug 2023
Verified review
change your courier to royal mail as my item did not arrive on time after paying for a saturday delivery
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3 Jul 2023
Verified review
Never got the order ..no reason to why it was cancelled just received an email stating order cancelled.
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7 Oct 2023
Verified review
Update your website on your stock levels. Do not debit credit cards until you have despatched item
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4 Dec 2023
Verified review
Disappointing that I had to pay for both delivery and returns when it is part of the Dune group
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24 May 2023
Verified review
Not great quality .waste of delivery and return cost .won't be using again or recommending
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11 Dec 2023
Verified review
Never received my order
Sole trader delivered my order to a wrong address and declines to acknowledge the error.
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4 Dec 2023
Verified review
The item did not arrive as described and they have not replied to my email regarding it.
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14 Dec 2023
Verified review
Placed an order,order confirmed then notified after 2 weeks credited as no stock
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20 May 2023
Verified review
Wrong shoe size arrived- very disappointing, now I have to deal with the return
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2 Dec 2023
Verified review
Good - but I wasn't really clear re the delivery charge before I checked out
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Imported Reviews
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