SOLETRADER

Reviews:

Bought a pair of shoes for my husband that were clearly worn, I asked for a discount and I would of kept them and they didn’t offer anything! And there are no more size 8! Makes me mad, are you going to resell worn shoes?

I have never heard of "Unisex" sizes being from the US. The website had this listed on women's size 6. It came as unisex size 6, women's 7.5. Pretty bizarre... Shipping was great.

I received my ordered shoes they arrived in a crimped box, with shoes that were creased. I was not happy, but it got worse. I turned the shoes over to fin they were used, they had been worn. The front was damaged on the shoes as well. When I attempted to contact Soletrader. The response was diabolical. It was an automated message. Does Soletrader think sending someone used shoes ok?

I ''returned'' some shoes yesterday. I was told they have a new system and a return might be a problem. They haven't sold anything since the morning and I must come back later. Eventually, after the staff members kept trying, I was told the return went through, and was asked to provide an email address for return confirmation rather than given a paper copy (I was told they would get in trouble for giving me a printout as they are not allowed!?). Later on, and again today, I felt uncomfortable so I checked my account for a refund and it wasn't there, nothing pending. No email to confirm my return either. Only email from you to ask for feedback. Well, my feedback is, I'm never going back to this shop again. I just hope I will see my money back eventually. Sole Trader in Wandsworth Southside shopping centre. The worst experience ever!

I ordered £139 Dr marten sandals which arrived in a few days. They have been previously worn. I emailed sole trader within 5 mins of them being delivered. Got no reply. I emailed again. This time got a reply asking for photos. I have sent 2 lots of photos and recieved no response from Soletrader

The box arrived incredibly battered. Dhd didn’t deliver it and said I wasn’t in. I can see anyone arriving & they have to ring for entry, so I know they hadn’t tried as I work from home and never left the house. Had to reschedule & collect from the post office. The sandal is very loose around my foot. Went all the way to Sutton and then Oxford Street store to see if they had another pair which might be a better fit. Their size 6 was baggy too. Is this a problem with the Silver leather? My sister has a tan pair in a larger size, but those fit! I threw the box away as it was so damaged & wanted them for a wedding, so didn’t ask for my money back.

Never got the order ..no reason to why it was cancelled just received an email stating order cancelled.

I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.

Give regular information about progress of order. Reply to email queries about progress with orders. Deliver faster.

V.Gan sandal splitting around straps. After just a few weeks of moderate wear, my gorgeous orange sandals are splitting around the straps. I sent photos to customer services requesting a replacement pair but they are insisting I send the pair back for inspection. A massive faff as opposed to just returning to store and getting a replacement pair before they sell out!

Order was cancelled after I chased for an update.

Received my order as described but as soon as I submitted my order, I received fraudulent text messages and e-mails. You need to improve the security of your customers' information.

Have live stock availability and pay refunds quicker

Can’t rate product as didn’t receive item from dpd

Miserable staff. Employee people who can be bothered to communicate

Not great quality .waste of delivery and return cost .won't be using again or recommending

Wrong shoe size arrived- very disappointing, now I have to deal with the return