SOLETRADER- Logo - reviews

SOLETRADER
Reviews:

1,186 reviews in the last 12 months22,958 total reviews  

4.57
Excellent

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Top positive review

15 Jul 2023
 Verified review
Shop owner asked me if I needed assistance.. So I said which show I liked.. was offered to try them.. He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light. That person offered to get me them. In multiple sizes as they are Chelsea boots. Then offered me inner souls for a half size. This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience

Top negative review

26 Jun 2023
 Verified review
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
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Reviews for SOLETRADER

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4 Oct 2023
 Verified review
Order was cancelled
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30 Sept 2023
 Verified review

Hidden Terms & Conditions

Bad service if it isn't disclosed that we have to rate our experience afterwards, then one may choose to not disclose their email. *It was said it was for receipt only.
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29 Sept 2023
 Verified review
Order took my money then canceled my order a week later
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21 Sept 2023
 Verified review

Don’t EVER use

The new shoes I ordered had been worn, the soles were dirty and worn out. Unbelievable! No reply to the email I’ve sent
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20 Sept 2023
 Verified review

Review How You mail Out Merchandise

I like Sole trader tend to buy my merchandise in store, however I am abroad and needed some merchandise from Sole Trader . If I buy and pay for everything in one transaction, why send out piece by piece ? This is an inconvenience because I am charged more taxes and import duty for every piece received regardless of the invoice and price. Whilst I understand that is not your problem, it is my problem. Please understand that I am happy to pay the taxes, but they are calculated in a manner that in the end cost the buyer more as a result of sending out piece by piece rather than sending out all the merchandise once.
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19 Sept 2023
 Verified review
The parcel has not arrived and they have not responded to my emails
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18 Sept 2023
 Verified review
Ordered white leather converse. One came white and the other yellow as though it had been used. Awful experience which created a lot of hassle for me.
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Answer by SOLETRADER
19 Sept 2023
Hello, thank you for your review. We are sorry that there was a problem with your order. We can see that our Customer Service team provided you with a free return for exchange or refund. We are sorry for the inconvenience caused. Kind regards. SOLETRADER
18 Sept 2023
 Verified review
Not the cheapest. Price match would be good
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15 Sept 2023
 Verified review

Delivery

Paid extra for next day Saturday delivery. It arrived the following Tuesday after I left for holidays. Parcel just thrown on the drive.
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Answer by SOLETRADER
19 Sept 2023
Hello, thank you for your review. We are sorry to hear that there was a problem with the DPD delivery. In these instances we would always advise contacting our Customer Service team who are able to help. Kind regards. SOLETRADER
10 Sept 2023
 Verified review
Ordered a pair of size 5 Birkenstocks Delivery was quick however when these turned up they were the 'narrow' shoe. This was not detailed on the website when buying. They were sent back same day and refund sorted
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2 Sept 2023
 Verified review
Sent me the wrong sized shoe.
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28 Aug 2023
 Verified review
.
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23 Aug 2023
 Verified review
Make it clearer that returns are not free.
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Answer by SOLETRADER
25 Aug 2023
Hello, thank you for your review. The returns information is clearly provided on the website. Kind regards. SOLETRADER
22 Aug 2023
 Verified review

Paid for next day delivery !!!! A joke!!!

Paid for next day delivery. Have not received no notifications, no order has arrived and over a week. Emailed Soletrader and not had any reply. Terrible service and still waiting !!!!!!!
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Answer by SOLETRADER
25 Aug 2023
Hello, thank you for your review. We can see that our Customer Service team have responded to you and refunded the delivery charge paid. The order is being sent out by the supplier and our team have been chasing for updates. We are sorry for any inconvenience caused. Kind regards. SOLETRADER
16 Aug 2023
 Verified review
Awful experience, paid for next day shipping and parcel wasn't dispatched until 2 days later. I only learnt that parcel was delayed after following up with them. Truly useless customer service.
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14 Aug 2023
 Verified review

Lost parcel and no one will help me

Paid for next day delivery but 14 days later still no trainers and no one is really dealing with the problem as apparently they were dispatched by a different company on behalf of sole trader - who knew? I keep emailing but get very limited responses- evri website now says there is a problem with the parcel so I should contact sole trader but it doesn’t say what you do if you have contacted sole trader already. Not impressed at all
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7 Aug 2023
 Verified review
I was sent the wrong pair of shoes. To return by post I would have to pay, despite it not being my fault. Returns should be free when it’s not the customer’s fault that they are returning the item.
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6 Aug 2023
 Verified review
I ordered from here and a week later still didn't receive item. Poor communication. Cancelled order in the end. No live chat just messages.
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3 Aug 2023
 Verified review
change your courier to royal mail as my item did not arrive on time after paying for a saturday delivery
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3 Aug 2023
 Verified review
Received shoes. Dirty insoles. No refund for import fees.
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