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Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
One pair of shoes missing
I ordered two pairs of shoes only one has arrived. I’ve tried calling but there is no customer services phone number apparently and when you click live chat no one is there to talk to.
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15 Jan 2024
Verified review
Very slow delivery even though shop said next working days but wait for 3 days
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14 Jan 2024
Verified review
Ordered black shoes received green. Enough said.
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11 Jan 2024
Verified review
Don't sign up for SoulX
Soul Trader are great, SoulX not so much.
Would not recommend signing up to it. 2 orders supposed to be next day delivery didn't turn up for 3+ days. SoulX were just rude when I complained. Tried telling me my postcode was on their list of ones that don't receive next day delivery, it wasn't. Then tried saying I didn't sign up for next day delivery, I did, it's on my invoice. And now they've not even bothered to reply to my last message to them. Still waiting for them to cancel my membership because I'll never use them again.
Customer is always right? Not if you're SoulX apparently.
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8 Jan 2024
Verified review
SHOCKING!!!!
You can start by sending me the correct item! That is a mistake (hopefully) so rectifying the issue would be appreciated…even a reply to any of my 3 emails. You say that you reply within 1-3 days YOU ABSOLUTELY DO NOT!!!
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5 Jan 2024
Verified review
No trainers
I paid for trainers online but never received them. Soletrader came up with laughable excuses. Don't touch this company
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5 Jan 2024
Verified review
Not at all customer focused.
I'm sorry but the shop assistant's just seemed very annoyed (and not at all apologetic) that the heel came off my brand new boots. The person who seemed to be in charge was also very dismissive and defensive and not at all customer focused.
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30 Dec 2023
Verified review
Professionalism and having respect for the customer!! Absolutely abysmal communication and no care at all for the paying customer!!!
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27 Dec 2023
Verified review
Ordered what it said was in stock and then the order was cancelled. They then said they can’t source the product, but the refund would be 3-5 working days.because I had spent the money to get the shoes as a present I then didn’t have the money to get a different pair
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25 Dec 2023
Verified review
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22 Dec 2023
Verified review
The boots I ordered were £30 more expensive than anywhere else
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20 Dec 2023
Verified review
Not my kinda shop, sorry
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17 Dec 2023
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Payment taken and order cancelled by e mail
My order was cancelled by e mail, two days later. No reason given and I don’t know when I will get my money back. Terrible experience
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16 Dec 2023
Verified review
Have stock of items you are selling, not take people money without having an item.
Issue a refund straight away.
Be honest about stock
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15 Dec 2023
Verified review
Hidden excessive costs
Ordered a pair of Flips Flops for daughter cost £15, expensive for rubber flip flops even though they were gold coloured. There was no declared delivery charge before the order was placed, although I knew there would be one. when the order was placed that turned out to be £11.95. for a pair of lightweight shoes. No ability to cancel the order. Could have returned the product but would have still paid the £11.95. Nothing wrong with the flip flops but what a charging racket. Will never use Sole Trader again and I know how to hold a grudge.
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14 Dec 2023
Verified review
Placed an order,order confirmed then notified after 2 weeks credited as no stock
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11 Dec 2023
Verified review
Never received my order
Sole trader delivered my order to a wrong address and declines to acknowledge the error.
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11 Dec 2023
Verified review
My boots that I ordered for 169 pounds were not of the best quality I returned them but I'm still waiting for a refund☹️
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