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Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
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Answer by SOLETRADER
30 Jun 2023
Hello, thank you for your review. We are very sorry to hear that there was a problem with your order. In these instances we would always advise contacting our customer service team prior to making a return as they would have been able to help. After reviewing the slight issue you had with the shoes, our customer service team were unable to offer the discount you had asked for on this occasion. We are sorry for any disappointment caused. Kind regards. SOLETRADER
26 Jun 2023
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Fastest delivery I have had
Extremely efficient company - ordered on Monday and they were here by Wednesday.
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26 Jun 2023
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Friendly but not pushy staff. Had exactly the shoes I wanted.
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26 Jun 2023
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Received shoes quickly. I needed to make an exchange and it was easy and they do not charge for returns.
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26 Jun 2023
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In my local shop my experience on shoes and service excellent
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25 Jun 2023
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Excellent service
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25 Jun 2023
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25 Jun 2023
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24 Jun 2023
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24 Jun 2023
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The female staff member that helped was top class.
The female staff member that helped me buy a pair of smart shoes in Bluewater was fantastic. She was very relaxed and gave great advice.
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24 Jun 2023
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I done click and collect. Great service.
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24 Jun 2023
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Great
Always shop there
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23 Jun 2023
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Great service. Quick delivery and would use but from Soletrader again.
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23 Jun 2023
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Very helpful and polite staff
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23 Jun 2023
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23 Jun 2023
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Easy to order and good delivery
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23 Jun 2023
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flossy style shoes
Came on time and product was excellent.
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22 Jun 2023
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22 Jun 2023
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Slow response
Give regular information about progress of order. Reply to email queries about progress with orders. Deliver faster.
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21 Jun 2023
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Item ordered and arrived promptly, all very efficient
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