SOLETRADER- Logo - reviews

SOLETRADER
Reviews:

1,305 reviews in the last 12 months23,166 total reviews  

4.60
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: 28 Jan 2016
The Trustmark indicates trustworthy online retailers.
SOLETRADER fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

15 Jul 2023
 Verified review
Shop owner asked me if I needed assistance.. So I said which show I liked.. was offered to try them.. He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light. That person offered to get me them. In multiple sizes as they are Chelsea boots. Then offered me inner souls for a half size. This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience

Top negative review

26 Jun 2023
 Verified review
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for SOLETRADER

 Sort by  
Relevance
(23)
(19)
(83)
Reset
6 days ago
 Verified review
This shop has a great range of shoes for its size but the customer service leaves a lot to be desired. When you first enter the girls are always chatting and leave you to do your own thing, which is fine, as they do ask you if you need any help after a few minutes. However today, while the Asian girl who served me did a pretty good job, the other one - a white girl wearing glasses - did as little as possible and didn't treat me very respectfully. At one point she even whispered something to the Asian girl while I was purchasing two pairs of shoes, possibly about me, and then laughed. While the Asian girl tried to do a good job and be friendly, the glasses girl kept chatting to her and then made fun of her incessantly for thinking the O in 'On Cloud' was a Q, which it does look a bit like. Both of them refused to acknowledge something was wrong initially when a shoe I was trying on kept squeaking, insisting it was probably your flooring, which it couldn't have been as it was only that shoe. It later turned out to be a price sticker on the display shoe, which they said all squeaked, so why hadn't they said that earlier? The woman with the candy pieces on her nails was very nice, as was the Asian girl, mostly. The latter would probably perform better if the girl in the glasses wasn't there as a bad influence.
Report review
10 May 2024
 Verified review
I am v happy with my purchase but was surprised that when I gave my email address in order to receive a receipt (I was told that the shop was ‘going paperless’) I was also put on a marketing mailing list. I have unsubscribed but this is inappropriate use of data without permission.
Report review
3 days ago
 Verified review
Unhelpful staff in shop. Chose click and collect but did not get notification that my shoes were ready for pickup. Staff said it was nothing to do with them. General customer service poor. Will think twice about shopping here again
Report review
3 days ago
 Verified review

Friendly team quick desicion with…

Friendly team quick decision with purchasing shoes However at till if I hadn’t checked box with shoes in would have gone home with 2 different coloured shoes 🤣🤣 Quickly rectified.
Report review
30 Apr 2024
 Verified review
Bought some shoes they were the last pair so the right one had been tried on and was more dirty than the left, they would not discount them
Report review
30 Apr 2024
 Verified review

Way Too Small

The size was 2 to 3 sizes out from my other shoes of the same size. I wear a UK 12 and I couldn't get my feet in the shoe.
Report review
5 days ago
 Verified review
I have been waiting a week and they still haven’t been dispatched was told with 72hrs.
Report review
3 days ago
 Verified review
The incorrect shoe was in the box Check the shoe matches the box
Report review
2 days ago
 Verified review
Report review
13 May 2024
 Verified review
Report review
4 May 2024
 Verified review
Report review
16 Apr 2024
 Verified review

Never order from this company

Worst company ever to order anything from. Ordered same shoes three times which were showing available on the website. Despite placing an order and money been taken from my account, I was informed that items were out of stock. Same issue happened three times in a row. Absolutely atrocious company. Customer service just as bad.
Report review
21 Apr 2024
 Verified review
Got a pair of New Balance men’s trainers and I noticed that the heel was not glued properly and was slightly hanging down. Now I’ve got to return them after work tomorrow, after doing a 12hr shift.
Report review
9 Apr 2024
 Verified review

Order not received

I have not received my order. Payment has been taken from my account and noone has responded to my emails.
Report review
12 Apr 2024
 Verified review

Wrong shoes

Not able to speak to someone on the phone an still not got the right ones
Report review
7 Apr 2024
 Verified review
Despite paying for next day delivery they did not arrive the next day
Report review
30 Mar 2024
 Verified review
Sent wrong size shoes
Report review
31 Mar 2024
 Verified review
Wrong boots
Report review
24 Apr 2024
 Verified review
Report review
23 Apr 2024
 Verified review
Report review