SOLETRADERReviews:
2,738 reviews in the last 12 months43,918 total reviews
Excellent
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Most relevant positive review
12 Nov 2023
Verified review
Liked that the site was able to determine automatically that I was in the USA and adjusted prices, shipping details, etc., for USA. Great prices. I also liked the ability to select Express Delivery to the USA for such a reasonable cost ($3 USD). Transaction was seamless, product was quickly readied for transit, and delivered within three days and one hour of order (ordered online 20231105 @ 1627 local time and was delivered to my door on 20231108 @ 1715 local time) - faster than many Amazon deliveries - and this was from across the pond, across the USA (Los Angeles, CA area), through customs and to my door in less than three days and one hour! Product was found to be exactly as ordered! With performance and prices like this (especially including the great Express Delivery price and speed), I will definitely be a repeat customer (this was my first purchase from Sole Trader Outlet) and will be one of the places I shop for my upcoming Christmas gift purchases! Still can't believe the shipment made it to me faster than an Amazon order I put in the same day on a different item!
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Most relevant negative review
4 Jul 2024
Verified review
The shop team were great and ordered a size 8 for me (EU42) as not in stock. A size 41 was sent - this is not an 8, which apparently is not available. As a result too small and I need to send back for a refund. Please ensure you have the right sizing.
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Reviews for SOLETRADER
4 Jul 2024
Verified review
The shop team were great and ordered a size 8 for me (EU42) as not in stock. A size 41 was sent - this is not an 8, which apparently is not available. As a result too small and I need to send back for a refund. Please ensure you have the right sizing.
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4 days ago
Verified review
I sent various "chats" as I hadn't heard anything about my delivery and I had paid for express delivery. They were chasing company and I sent more "chats" advising to cancel order but didn't receive any replies, then I received an email to say order was cancelled as didn't have it in stock!! Awaiting refund.
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4 Jul 2024
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Not only did I have to pay $50.00 duties to receive the shoes but I then have to pay $50.00 to send them back. I don't find this very economical. The shoe is only $200.00 Canadian dollars. I overpaid!!!
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6 Jul 2024
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New trainers, one was very dirty, and sun bleached. Not what you’d expect for new items. No more stock so was offered 15% discount. Just wanted a new pair of trainers like I ordered, no more no less
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9 days ago
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I was told my order would arrive the next day , which it didn’t … a
So told DPD do not work over the weekend ,a lie so my did not arrive until the Monday … waste of space
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5 Jul 2024
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Bought some sliders from freeport none in store got them to send too store that was 3 weeks ago never turned up too date terrible customer service
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11 Jul 2024
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Faulty Zip
The item was not checked thoroughly before despatch. Had faulty zip. Had to drive back and forth twice, which is not cheap these days.
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6 Jul 2024
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The shop assistant was rude and unfriendly, I brought a pair of shoes as did my friend and were both treated to the same rudeness!
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10 days ago
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£150 trainers and they are not worth £50, extremely cheap materials, poorly made and bad enough to Question the authenticity
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30 Jun 2024
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Great customer service from the team but bad commercial organisation from the business with barely any choice in size 8
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7 Jul 2024
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Cancelled my order on the day it was meant to be delivered
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2 Jul 2024
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Disinterested employees. Reactive not proactive.
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28 Jun 2024
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Staff in your Chester store not very welcoming
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5 days ago
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Delivery and returns need to be free.
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6 days ago
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Well organised appears effortless
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28 Jun 2024
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Not very helpful/friendly staff
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3 days ago
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30 Jun 2024
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27 Jun 2024
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2 Jun 2024
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I bought pair of lacoste trainers for my wife's birthday. To my disappointment I was sent a pair that appear to be second hand as they were dirty. when I wanted to return them I had to pay £2.70 for the postage it felt like add in salt to injury.
I'm really very disappointed with what I've recieved and having to pay for pistafe for something was their fault.
I tried to attach a clip of the trainers but it wasn't accepted on here. So I attached a couple of screen shots.
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