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Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
Very slow delivery even though shop said next working days but wait for 3 days
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12 Jan 2024
Verified review
Lovely boots, good quality and fast delivery.
The only downside was that I paid for a Sunday delivery and they arrived the next day (Friday) when I wasn't in.
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11 Jan 2024
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Don't sign up for SoulX
Soul Trader are great, SoulX not so much.
Would not recommend signing up to it. 2 orders supposed to be next day delivery didn't turn up for 3+ days. SoulX were just rude when I complained. Tried telling me my postcode was on their list of ones that don't receive next day delivery, it wasn't. Then tried saying I didn't sign up for next day delivery, I did, it's on my invoice. And now they've not even bothered to reply to my last message to them. Still waiting for them to cancel my membership because I'll never use them again.
Customer is always right? Not if you're SoulX apparently.
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7 Jan 2024
Verified review
I had to pay for delivery, despite the fact that my order was above the free delivery criteria. I think this is misleading
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3 Jan 2024
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Product as I expected
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2 Jan 2024
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Really positive and helpful customer service - very quick and efficient.
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31 Dec 2023
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Good products but customer service although not bad could be little warmer and more interested.
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30 Dec 2023
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Great quality shoes, delivered promptly.
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28 Dec 2023
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22 Dec 2023
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The boots I ordered were £30 more expensive than anywhere else
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20 Dec 2023
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15 Dec 2023
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Good
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12 Dec 2023
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Friendly staff
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11 Dec 2023
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My boots that I ordered for 169 pounds were not of the best quality I returned them but I'm still waiting for a refund☹️
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10 Dec 2023
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Liked the range on offer but thought there could have been a bigger selection of women’s trainers.
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10 Dec 2023
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6 Dec 2023
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Good service
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6 Dec 2023
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5 Dec 2023
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4 Dec 2023
Verified review
Disappointing that I had to pay for both delivery and returns when it is part of the Dune group
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