SOLETRADER

Reviews:

I received my ordered shoes they arrived in a crimped box, with shoes that were creased. I was not happy, but it got worse. I turned the shoes over to fin they were used, they had been worn. The front was damaged on the shoes as well. When I attempted to contact Soletrader. The response was diabolical. It was an automated message. Does Soletrader think sending someone used shoes ok?

Helpful staff but very low stock

I ''returned'' some shoes yesterday. I was told they have a new system and a return might be a problem. They haven't sold anything since the morning and I must come back later. Eventually, after the staff members kept trying, I was told the return went through, and was asked to provide an email address for return confirmation rather than given a paper copy (I was told they would get in trouble for giving me a printout as they are not allowed!?). Later on, and again today, I felt uncomfortable so I checked my account for a refund and it wasn't there, nothing pending. No email to confirm my return either. Only email from you to ask for feedback. Well, my feedback is, I'm never going back to this shop again. I just hope I will see my money back eventually. Sole Trader in Wandsworth Southside shopping centre. The worst experience ever!

I ordered £139 Dr marten sandals which arrived in a few days. They have been previously worn. I emailed sole trader within 5 mins of them being delivered. Got no reply. I emailed again. This time got a reply asking for photos. I have sent 2 lots of photos and recieved no response from Soletrader

Never got the order ..no reason to why it was cancelled just received an email stating order cancelled.

I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.

Easy to order from the website but dispatch and delivery information was non existent. After receiving the order confirmation all went quiet for a good couple of days. The shoes got delivered and then afterwards received an email to say they’d been dispatched.

Very good asked for different size shoes very quick

Give regular information about progress of order. Reply to email queries about progress with orders. Deliver faster.

V.Gan sandal splitting around straps. After just a few weeks of moderate wear, my gorgeous orange sandals are splitting around the straps. I sent photos to customer services requesting a replacement pair but they are insisting I send the pair back for inspection. A massive faff as opposed to just returning to store and getting a replacement pair before they sell out!

No problems at all

Order was cancelled after I chased for an update.

Have live stock availability and pay refunds quicker

Great shop always has everything in and in a great range of sizes but do wish they’d use Evri instead of DPD to deliver

Very easy, staff available and happy to help