SOLETRADER- Logo - reviews

SOLETRADER
Reviews:

1,137 reviews in the last 12 months22,838 total reviews  

4.59
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: 28 Jan 2016
The Trustmark indicates trustworthy online retailers.
SOLETRADER fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

9 Apr 2023
 Verified review
Great!!!! Placed an order late on Sunday evening. Delivered on Tuesday afternoon. Will definitely be ordering again.

Top negative review

26 Jun 2023
 Verified review
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for SOLETRADER

Sort by  
Latest first
(75)
(74)
Reset
13 days ago
 Verified review
Sent me the wrong size Messaged customer service three times with no response
Report review
Answer by SOLETRADER
10 days ago
Hello, thank you for your review. We have checked and we have not received any messages from you. If there is a problem with your order please contact our Customer Service team at help@soletrader.co.uk and they will be able to assist you. Kind regards, SOLETRADER
14 Mar 2024
 Verified review
Report review
3 Mar 2024
 Verified review
They sell stuff what can’t be delivered or not available
Report review
27 Feb 2024
 Verified review
I have been so let down by Sole Trader. Two cancelled orders in one week, no communication, systems problems being blamed. No emails or phone calls, late refunds. And the product keeps going back on their website for reorder as they can't stop it being available. The offer potentially good value, but simply don't deliver - and you ned to chase to find out why.
Report review
Answer by SOLETRADER
29 Feb 2024
Hello, thank you for your review. We are very sorry that we have had to cancel your orders and issue you with a refund as we have not had the stock available due to a system error. We apologise for the disappointment this has caused. Kind regards, SOLETRADER
23 Feb 2024
 Verified review

Very Efficient

Speed of processing the sale to the delivery
Report review
11 Feb 2024
 Verified review
Report review
5 Feb 2024
 Verified review
Sent me the wrong mats
Report review
3 Feb 2024
 Verified review
Cancelled my order. No refund
Report review
30 Jan 2024
 Verified review
Report review
29 Jan 2024
 Verified review
Don't buy it, bad quality.
Report review
29 Jan 2024
 Verified review
Report review
26 Jan 2024
 Verified review
My return has not been refunded. It has been about 6 weeks or more. Also sizing is very confusing—men’s and women’s sizes are intermingled.
Report review
23 Jan 2024
 Verified review
I am still awaiting my partial refund (over £60!) and now they’ve stopped replying to my emails. Looks like I’ll have to get my bank involved to retrieve my money.
Report review
22 Jan 2024
 Verified review
Quick and easy to order. What I ordered arrived promptly and was as expected.Price was comparative to other companies. Didn’t rate full 5 stars as after buying is where the real customer service is experienced ie any problems encountered and thankfully I had none 😊
Report review
22 Jan 2024
 Verified review
Damaged products recieved
Report review
21 Jan 2024
 Verified review
Shoes were damaged/marked on arrival. No reply.
Report review
20 Jan 2024
 Verified review
One pair of shoes missing I ordered two pairs of shoes only one has arrived. I’ve tried calling but there is no customer services phone number apparently and when you click live chat no one is there to talk to.
Report review
17 Jan 2024
 Verified review
Quick delivery but a bit tight not offering free delivery on a £99 pair of shoes! They were in the sale so didn’t qualify for free delivery!
Report review
14 Jan 2024
 Verified review
Ordered black shoes received green. Enough said.
Report review
12 Jan 2024
 Verified review
Lovely boots, good quality and fast delivery. The only downside was that I paid for a Sunday delivery and they arrived the next day (Friday) when I wasn't in.
Report review