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Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
I was happy with the product and speed of delivery, I was disappointed that simply because the item I was purchasing previously cost more I was ineligible for free delivery despite being well over the price threshold, I fail to see why the previous price of the item has any relevance to the current one, if it used to be cheaper you would honour the free delivery of it was now in the correct price bracket.
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28 Apr 2024
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Staff were very helpful but there was a lack of stock for the size my husband needed.
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21 Apr 2024
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Efficient
Quick and easy - I was able to buy what I needed.
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4 May 2024
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Nice welcome, helpful and clean tidy shop
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22 Apr 2024
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The staff member was helpful
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5 hours ago
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Offer a loyalty scheme
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10 hours ago
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6 days ago
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9 days ago
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12 days ago
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4 May 2024
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30 Apr 2024
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27 Apr 2024
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27 Apr 2024
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19 Apr 2024
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9 days ago
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I am v happy with my purchase but was surprised that when I gave my email address in order to receive a receipt (I was told that the shop was ‘going paperless’) I was also put on a marketing mailing list. I have unsubscribed but this is inappropriate use of data without permission.
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21 Apr 2024
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Got a pair of New Balance men’s trainers and I noticed that the heel was not glued properly and was slightly hanging down. Now I’ve got to return them after work tomorrow, after doing a 12hr shift.
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30 Apr 2024
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Bought some shoes they were the last pair so the right one had been tried on and was more dirty than the left, they would not discount them
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30 Apr 2024
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Way Too Small
The size was 2 to 3 sizes out from my other shoes of the same size. I wear a UK 12 and I couldn't get my feet in the shoe.
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