Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
Good communication. Fast delivery to store. Friendly staff at store.
Report review
21 hours ago
Verified review
Soletrader has a good range of shoes. Once you order they are very organised
and deliver promptly
Report review
22 hours ago
Verified review
The staff, very helpful. The shop so lovely and clean and shoes on show tidy.
Report review
2 days ago
Verified review
Report review
2 days ago
Verified review
Report review
2 days ago
Verified review
It's was delivered very quickly wit no issues. Very happy
Report review
2 days ago
Verified review
Report review
2 days ago
Verified review
Staff very helpful and pleasant
Report review
2 days ago
Verified review
Excellent service
Item not available in my size in local shop but easy to order via Sole Trader with fast delivery. Will use again.
Report review
2 days ago
Verified review
Great experience-interesting selection that I haven’t seen elsewhere
Great colleagues in store
Not pushy
Deffo going to go back
Report review
2 days ago
Verified review
Report review
3 days ago
Verified review
Friendly and helpful staff
Report review
3 days ago
Verified review
Report review
3 days ago
Verified review
Item arrived really quickly. However I needed a smaller size. Very easy process to return for exchange (albeit not free). Correct pair arrived within 48 hours!
Free returns for exchange would be an improvement.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.