SOLETRADER

Reviews:

Awful experience, paid for next day shipping and parcel wasn't dispatched until 2 days later. I only learnt that parcel was delayed after following up with them. Truly useless customer service.

Easy to order, choice of delivery but I feel quite expensive so a good value product once postage and then return fee as ordered wrong size, even though I’m sure I touched the right size cost me £6 so not good value, by the time I ordered correct size postage x 2, return fee x1 my £19 value cost me £28. Wouldn’t be in a hurry to order again when so many places offer free postage and returns.

Paid for next day delivery but 14 days later still no trainers and no one is really dealing with the problem as apparently they were dispatched by a different company on behalf of sole trader - who knew? I keep emailing but get very limited responses- evri website now says there is a problem with the parcel so I should contact sole trader but it doesn’t say what you do if you have contacted sole trader already. Not impressed at all

I ordered from here and a week later still didn't receive item. Poor communication. Cancelled order in the end. No live chat just messages.

Received shoes. Dirty insoles. No refund for import fees.

Shop is well laid out, staff are helpful. Online items showing out of stock, I visited the Chester shop hoping they would be in store, but they weren’t

Bought a pair of shoes for my husband that were clearly worn, I asked for a discount and I would of kept them and they didn’t offer anything! And there are no more size 8! Makes me mad, are you going to resell worn shoes?

Staff were excellent, availability of sizes was good. Unfortunately only 4 stars cos the exact pair I wanted wasn’t in stock. Otherwise brilliant experience. Will definitely be back.

I received my ordered shoes they arrived in a crimped box, with shoes that were creased. I was not happy, but it got worse. I turned the shoes over to fin they were used, they had been worn. The front was damaged on the shoes as well. When I attempted to contact Soletrader. The response was diabolical. It was an automated message. Does Soletrader think sending someone used shoes ok?

Helpful staff but very low stock

I ''returned'' some shoes yesterday. I was told they have a new system and a return might be a problem. They haven't sold anything since the morning and I must come back later. Eventually, after the staff members kept trying, I was told the return went through, and was asked to provide an email address for return confirmation rather than given a paper copy (I was told they would get in trouble for giving me a printout as they are not allowed!?). Later on, and again today, I felt uncomfortable so I checked my account for a refund and it wasn't there, nothing pending. No email to confirm my return either. Only email from you to ask for feedback. Well, my feedback is, I'm never going back to this shop again. I just hope I will see my money back eventually. Sole Trader in Wandsworth Southside shopping centre. The worst experience ever!

I ordered £139 Dr marten sandals which arrived in a few days. They have been previously worn. I emailed sole trader within 5 mins of them being delivered. Got no reply. I emailed again. This time got a reply asking for photos. I have sent 2 lots of photos and recieved no response from Soletrader

Never got the order ..no reason to why it was cancelled just received an email stating order cancelled.

I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.

Easy to order from the website but dispatch and delivery information was non existent. After receiving the order confirmation all went quiet for a good couple of days. The shoes got delivered and then afterwards received an email to say they’d been dispatched.