SOLETRADER

Reviews:

I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.

Ordered a pair of Flips Flops for daughter cost £15, expensive for rubber flip flops even though they were gold coloured. There was no declared delivery charge before the order was placed, although I knew there would be one. when the order was placed that turned out to be £11.95. for a pair of lightweight shoes. No ability to cancel the order. Could have returned the product but would have still paid the £11.95. Nothing wrong with the flip flops but what a charging racket. Will never use Sole Trader again and I know how to hold a grudge.

I entered the shop , asked the sales assistant for help, I was told to wait , another assistant was serving another customer , I took a seat and waited .. for approx 15 minutes , then the assistant that was serving the other customer finished and asked me if she could help , I asked her my question .. by this time the other assistant had stopped what she was doing and said , sorry I wasn’t ignoring you but I had to reply to these personal emails , you know , the ones that are important but you forget about.. REALLY,, I thought that customers came first , obviously not in this case , I thought that your break time was an appropriate time to send and reply to personal stuff not your working day when you have customers to serve , There was no customer service by that assistant in that shop , if I hadn’t of wanted the particular boots that I purchased I most certainly would of walked out and that would have been a list sale, which in the current climate no store can really afford..

I ''returned'' some shoes yesterday. I was told they have a new system and a return might be a problem. They haven't sold anything since the morning and I must come back later. Eventually, after the staff members kept trying, I was told the return went through, and was asked to provide an email address for return confirmation rather than given a paper copy (I was told they would get in trouble for giving me a printout as they are not allowed!?). Later on, and again today, I felt uncomfortable so I checked my account for a refund and it wasn't there, nothing pending. No email to confirm my return either. Only email from you to ask for feedback. Well, my feedback is, I'm never going back to this shop again. I just hope I will see my money back eventually. Sole Trader in Wandsworth Southside shopping centre. The worst experience ever!

Unfortunately when I arrived at the shop, having received an email saying my shoes were ready to collect, I was told they hadn’t arrived in to stock. The gentleman handling this did not have the authority to allow me to take an identical pair from their stock, even though they could see my order on the system and that I had paid in full. I did not want to pay twice and claim a refund. So I waited in store as I was told the store manager was coming in to resolve the issue. After 40 minutes, the gentleman handling my order had another look out the back and found my order which had been there all along. Sorry guys but that was terrible customer service and I daren’t order from you again.

The box arrived incredibly battered. Dhd didn’t deliver it and said I wasn’t in. I can see anyone arriving & they have to ring for entry, so I know they hadn’t tried as I work from home and never left the house. Had to reschedule & collect from the post office. The sandal is very loose around my foot. Went all the way to Sutton and then Oxford Street store to see if they had another pair which might be a better fit. Their size 6 was baggy too. Is this a problem with the Silver leather? My sister has a tan pair in a larger size, but those fit! I threw the box away as it was so damaged & wanted them for a wedding, so didn’t ask for my money back.

I like Sole trader tend to buy my merchandise in store, however I am abroad and needed some merchandise from Sole Trader . If I buy and pay for everything in one transaction, why send out piece by piece ? This is an inconvenience because I am charged more taxes and import duty for every piece received regardless of the invoice and price. Whilst I understand that is not your problem, it is my problem. Please understand that I am happy to pay the taxes, but they are calculated in a manner that in the end cost the buyer more as a result of sending out piece by piece rather than sending out all the merchandise once.