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Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
Great experience-interesting selection that I haven’t seen elsewhere
Great colleagues in store
Not pushy
Deffo going to go back
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5 May 2024
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5 May 2024
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Friendly and helpful staff
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5 May 2024
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5 May 2024
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Item arrived really quickly. However I needed a smaller size. Very easy process to return for exchange (albeit not free). Correct pair arrived within 48 hours!
Free returns for exchange would be an improvement.
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4 May 2024
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4 May 2024
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The quality and comfirt
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4 May 2024
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4 May 2024
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Great shoes at a good price
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4 May 2024
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Helpful and attentive staff
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4 May 2024
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3 May 2024
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3 May 2024
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3 May 2024
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Extremely helpful sales assistant - Josh. I could have gone back to another shop and got 10% off with my blue light card but he was so helpful I didn’t!
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2 May 2024
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2 May 2024
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Straight forward
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2 May 2024
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Nothing Top Quality Products
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2 May 2024
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Great customer service when there were problems with delivery
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1 May 2024
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Bought x 3 pairs of shoes
Bought x 3 pairs of good quality Wrangler shoes from the McArthur Glen outlet store today. Great price and most helpful staff :-)
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