SOLETRADERReviews:
1,257 reviews in the last 12 months23,088 total reviews
Excellent
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Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
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Top negative review
26 Jun 2023
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I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
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Reviews for SOLETRADER
8 Jul 2023
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Great service
They were very helpful in helping me to find what I was looking for. Great service
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8 Jul 2023
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8 Jul 2023
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Very prompt delivery- contents well packed.
Very pleased.
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7 Jul 2023
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7 Jul 2023
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Staff
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7 Jul 2023
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Ordered online and the shoes were delivered within 24 hours. A good service.
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6 Jul 2023
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Easy checkout, lots of photos
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6 Jul 2023
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The young lady was more than helpful and very patient. Nothing was too much trouble.
It can’t be easy dealing with a man in his seventies who is pretty much an idiot!
And when we got to the till the same attitude continued.
Thank you
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6 Jul 2023
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I ''returned'' some shoes yesterday. I was told they have a new system and a return might be a problem. They haven't sold anything since the morning and I must come back later. Eventually, after the staff members kept trying, I was told the return went through, and was asked to provide an email address for return confirmation rather than given a paper copy (I was told they would get in trouble for giving me a printout as they are not allowed!?). Later on, and again today, I felt uncomfortable so I checked my account for a refund and it wasn't there, nothing pending. No email to confirm my return either. Only email from you to ask for feedback. Well, my feedback is, I'm never going back to this shop again. I just hope I will see my money back eventually. Sole Trader in Wandsworth Southside shopping centre. The worst experience ever!
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4 Jul 2023
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4 Jul 2023
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Great customer service very welcoming and friendly
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4 Jul 2023
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Very fast delivery. Products as described, shipped with care. Provided tracking. Overall good experience.
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4 Jul 2023
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I ordered £139 Dr marten sandals which arrived in a few days. They have been previously worn. I emailed sole trader within 5 mins of them being delivered. Got no reply. I emailed again. This time got a reply asking for photos. I have sent 2 lots of photos and recieved no response from Soletrader
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4 Jul 2023
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Brilliant service quick delivery
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4 Jul 2023
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Fast delivery, good variety of shoes. As a bonus, almost alway they offer student discount . Love it.
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3 Jul 2023
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They had the kicks I had been searching for and the delivery was very quick!
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3 Jul 2023
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Exactly as described and delivered on time great service
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3 Jul 2023
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Never got the order ..no reason to why it was cancelled just received an email stating order cancelled.
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3 Jul 2023
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3 Jul 2023
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Speedy delivery. Goods as described
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