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Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
Unfortunately the delivery was later than I expected but sole trader was very responsive and agreed to a quick refund when I wished toncancel my order
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2 Oct 2023
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Great Service
Friendly and helpful
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28 Sept 2023
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Ladies Silver Hogan Trainers
The reason I have given 2 stars is because, I paid £6 for next day delivery. They came the day after next day . Only to open box & find they were gold & not silver.
Very disappointed ☹️. Trainers were lovely though good quality. However not what I wanted for £149.99 . So had to pay further £ 3 to return . So cost me £9 in total and it was not my fault. So I’d suggest checking contents of boxes b4 sending . I never actually complain but I’m paying for someone else’s mistake .
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27 Sept 2023
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25 Sept 2023
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Poor customer service. Very lazy staff unwilling to go and get me the size I need to try on. Then selling me one shoe off display which was discoloured and worn.
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18 Sept 2023
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Good price, free delivery in UK but expensive to outlying areas like Northern Ireland, for no clear rationale other than that it is an easy revenue stream
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17 Sept 2023
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14 Sept 2023
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6 Sept 2023
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3 Sept 2023
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Shoes were really nice ,but staff could be more friendly
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2 Sept 2023
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Service & Delivery was on time
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2 Sept 2023
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Helpful and efficient at the Brighton store.
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29 Aug 2023
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26 Aug 2023
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Friendly and helpful staff. Polite and knowledgable
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23 Aug 2023
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Stuff are very welcome And helpful, friendly
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15 Aug 2023
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Easy to order, but that’s about all
Easy to order, choice of delivery but I feel quite expensive so a good value product once postage and then return fee as ordered wrong size, even though I’m sure I touched the right size cost me £6 so not good value, by the time I ordered correct size postage x 2, return fee x1 my £19 value cost me £28. Wouldn’t be in a hurry to order again when so many places offer free postage and returns.
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13 Aug 2023
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The shoes had obviously been back and forward to different clients and the box was unattractive and the package worn
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12 Aug 2023
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These shoes at store top money same shoe same store cheaper on Amazon and delivered
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9 Aug 2023
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No order and no update
Didn’t have shoe size in store so the store ordered them online for me fur delivery at home. 3 days later order hadn’t arrived and when I contacted was told they didn’t have stock available so were cancelling and refunding my order. No proactive contact if I hadn’t chased.
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