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Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
Item turned out faulty and I've had no further correspondence from you
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10 Dec 2023
Verified review
Liked the range on offer but thought there could have been a bigger selection of women’s trainers.
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10 Dec 2023
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6 Dec 2023
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Good service
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6 Dec 2023
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5 Dec 2023
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4 Dec 2023
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29 Nov 2023
Verified review
Great shoes sadly tarnished by poor packaging and damaged box. Need to pay more attention to packaging.
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29 Nov 2023
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The lady that served us was very pleasant and helpful, nothing was too much trouble.
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29 Nov 2023
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23 Nov 2023
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I placed an order as a gift with plenty of time for it to arrive! Yesterday I chased up the order as tracking hadn’t been working to be told the order had been lost!! No next day delivery as a good will gesture have to wait another 5 days & by then it will be late for the birthday if it even arrives!
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11 Nov 2023
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Shoes and postal service not quite right...these days.
The shoes I bought were just not what they were to the online pictures which is not Soletraders fault, but I had to pay both delivery and return costs..but hey ho...the way it goes...
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10 Nov 2023
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I was forced to ship through DHL. Customer should have the choice to select any shipping companies he desires.
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