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Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
Sales assistant very helpful, shoes displayed well and seem to have a variety of sizes
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7 days ago
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8 days ago
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Efficient on line and telephone contacts …….
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8 days ago
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Good staff
Staff member had a sense of humour and was honest, too many places have staff that dont want to be there or give an honest opinion, this was different and would go again
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8 days ago
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8 days ago
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Way Too Small
The size was 2 to 3 sizes out from my other shoes of the same size. I wear a UK 12 and I couldn't get my feet in the shoe.
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9 days ago
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9 days ago
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9 days ago
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9 days ago
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Always polite
Always polite, always helpul
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10 days ago
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10 days ago
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10 days ago
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A helpful and knowledgeable person served us who I felt cared about the service he gave. Good stock availability
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10 days ago
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10 days ago
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Staff were very helpful but there was a lack of stock for the size my husband needed.
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