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Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
One pair of shoes missing
I ordered two pairs of shoes only one has arrived. I’ve tried calling but there is no customer services phone number apparently and when you click live chat no one is there to talk to.
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17 Jan 2024
Verified review
Quick delivery but a bit tight not offering free delivery on a £99 pair of shoes! They were in the sale so didn’t qualify for free delivery!
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14 Jan 2024
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Ordered black shoes received green. Enough said.
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12 Jan 2024
Verified review
Lovely boots, good quality and fast delivery.
The only downside was that I paid for a Sunday delivery and they arrived the next day (Friday) when I wasn't in.
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8 Jan 2024
Verified review
SHOCKING!!!!
You can start by sending me the correct item! That is a mistake (hopefully) so rectifying the issue would be appreciated…even a reply to any of my 3 emails. You say that you reply within 1-3 days YOU ABSOLUTELY DO NOT!!!
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7 Jan 2024
Verified review
I had to pay for delivery, despite the fact that my order was above the free delivery criteria. I think this is misleading
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5 Jan 2024
Verified review
No trainers
I paid for trainers online but never received them. Soletrader came up with laughable excuses. Don't touch this company
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5 Jan 2024
Verified review
Not at all customer focused.
I'm sorry but the shop assistant's just seemed very annoyed (and not at all apologetic) that the heel came off my brand new boots. The person who seemed to be in charge was also very dismissive and defensive and not at all customer focused.
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3 Jan 2024
Verified review
Product as I expected
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2 Jan 2024
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Really positive and helpful customer service - very quick and efficient.
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31 Dec 2023
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Good products but customer service although not bad could be little warmer and more interested.
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30 Dec 2023
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Great quality shoes, delivered promptly.
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30 Dec 2023
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Professionalism and having respect for the customer!! Absolutely abysmal communication and no care at all for the paying customer!!!
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28 Dec 2023
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27 Dec 2023
Verified review
Ordered what it said was in stock and then the order was cancelled. They then said they can’t source the product, but the refund would be 3-5 working days.because I had spent the money to get the shoes as a present I then didn’t have the money to get a different pair
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25 Dec 2023
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20 Dec 2023
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Not my kinda shop, sorry
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20 Dec 2023
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17 Dec 2023
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Payment taken and order cancelled by e mail
My order was cancelled by e mail, two days later. No reason given and I don’t know when I will get my money back. Terrible experience
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