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Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
My return has not been refunded. It has been about 6 weeks or more. Also sizing is very confusing—men’s and women’s sizes are intermingled.
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23 Jan 2024
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I am still awaiting my partial refund (over £60!) and now they’ve stopped replying to my emails. Looks like I’ll have to get my bank involved to retrieve my money.
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22 Jan 2024
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Damaged products recieved
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21 Jan 2024
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Shoes were damaged/marked on arrival. No reply.
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20 Jan 2024
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One pair of shoes missing
I ordered two pairs of shoes only one has arrived. I’ve tried calling but there is no customer services phone number apparently and when you click live chat no one is there to talk to.
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14 Jan 2024
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Ordered black shoes received green. Enough said.
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9 Jan 2024
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Late and poor sizing info
I ordered boots for new year and paid extra to get them delivered on time. but they never arrived before new year. soletrader did refund the postage, but it was annoying not to have the boots delivered on time. When they were delivered i had ordered size 6 which normally is a 39 and they arrived and were 40. So too big and had to pay to return them. The european sizing equivalent was not evident easily for me to see when ordering, had i known they were size 40 i would never had asked for that size.
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8 Jan 2024
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SHOCKING!!!!
You can start by sending me the correct item! That is a mistake (hopefully) so rectifying the issue would be appreciated…even a reply to any of my 3 emails. You say that you reply within 1-3 days YOU ABSOLUTELY DO NOT!!!
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5 Jan 2024
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No trainers
I paid for trainers online but never received them. Soletrader came up with laughable excuses. Don't touch this company
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5 Jan 2024
Verified review
Not at all customer focused.
I'm sorry but the shop assistant's just seemed very annoyed (and not at all apologetic) that the heel came off my brand new boots. The person who seemed to be in charge was also very dismissive and defensive and not at all customer focused.
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30 Dec 2023
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I entered the shop , asked the sales assistant for help, I was told to wait , another assistant was serving another customer , I took a seat and waited .. for approx 15 minutes , then the assistant that was serving the other customer finished and asked me if she could help , I asked her my question .. by this time the other assistant had stopped what she was doing and said , sorry I wasn’t ignoring you but I had to reply to these personal emails , you know , the ones that are important but you forget about..
REALLY,, I thought that customers came first , obviously not in this case , I thought that your break time was an appropriate time to send and reply to personal stuff not your working day when you have customers to serve ,
There was no customer service by that assistant in that shop , if I hadn’t of wanted the particular boots that I purchased I most certainly would of walked out and that would have been a list sale, which in the current climate no store can really afford..
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30 Dec 2023
Verified review
Professionalism and having respect for the customer!! Absolutely abysmal communication and no care at all for the paying customer!!!
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29 Dec 2023
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Bad customer service
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29 Dec 2023
Verified review
Extremely over priced compared to everyone else. We had promised our daughter the uggs she has wanted for a long time and sadly soletrader were the only store to have them available in here size but at £45 more than anywhere else was ridiculous we won’t be going back
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27 Dec 2023
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Ordered what it said was in stock and then the order was cancelled. They then said they can’t source the product, but the refund would be 3-5 working days.because I had spent the money to get the shoes as a present I then didn’t have the money to get a different pair
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26 Dec 2023
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Ordered a 8.5 and received a 9
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25 Dec 2023
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20 Dec 2023
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Not my kinda shop, sorry
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17 Dec 2023
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Payment taken and order cancelled by e mail
My order was cancelled by e mail, two days later. No reason given and I don’t know when I will get my money back. Terrible experience
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16 Dec 2023
Verified review
Have stock of items you are selling, not take people money without having an item.
Issue a refund straight away.
Be honest about stock
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