Terrible payment method. I chose to pay by credit card. I instead received instructions to pay by bank transfer. I made the transfer of the amount invoiced which was £ sterling. eXXpozed say this wasn't the correct amount in euros. My bank didn't charge me to make the payment and they are claiming to have received 12 euro too little. This is a common problem raised on several review and forum sites. I should of been allowed to pay by card and I futhermore should of only been expected to pay the amount and currency on the invoice.
DO NOT ORDER ONLINE OUTSIDE GERMANY - RETURNS POLICY DOES NOT WORK AND IS MADE INPOSSIBLE BY PROCESS SETUP BY COMPANY
When returning the package the only available Tel No. 0049 831 93 06 24 70 Option 1 gets you on to the Customer Services queue where you can for more than a hour. DHL Germany tried it once and then decided it was not valid. I requested another contact number but none was provided. No attempt was made to contact DHL to resolve the problem so they have been unable to make the final deliver to eXXpozed.
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21 Jan 2024
Verified review
Poor customer service. Do not use for international purchases.
Disorganised. Never replies to messages. Not personable at all. Poor customer service. Although I eventually got the refund I was owed which I am very grateful for, it took much longer than it should and was a complete hassle.
Super website, super prices, super merchandise, super communication, super staff, and last but not least super product.
Thank you 🙏
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Answer by exxpozed.co.uk
14 Sept 2023
Dear eXXpozed customer,
we truly appreciate your kind words and the time you've taken to share your feedback. We're delighted to hear that you had such a positive experience with our website, prices, merchandise, communication, and staff. Our goal is to provide our customers with nothing less than a "super" shopping experience, and we're thrilled that you found our product to be "super" as well. If you ever need anything else or have more feedback to share, please don't hesitate to reach out. We look forward to serving you again in the future!
Sporty greetings,
Your eXXpozed team
17 Jan 2024
Verified review
everything went smoothly, what i liked the most was the integration with amazon account. for amazon users it’s very convenient.
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18 Jan 2024
Verified review
Great purchase experience
Bought a vaude handlebar bag for my bike. Excellent price and quick delivery. Very happy and would purchase again
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24 Jul 2023
Verified review
Products and prices are good but customer service and communication is poor.
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Answer by exxpozed.co.uk
14 Sept 2023
Dear eXXpozed customer,
thank you for taking the time to provide feedback, and we're glad to hear that you find our products and prices to be good. However, we're genuinely sorry to hear that your experience with our customer service and communication did not meet your expectations.
We take customer feedback seriously and are committed to improving our service. Your feedback will be used to identify areas where we can make necessary improvements. We value your business and want to ensure that your next experience with us is a much better one.
If you have any specific concerns or suggestions on how we can enhance our customer service and communication, please don't hesitate to reach out to our customer support team. Your input is invaluable to us, and we are dedicated to making the necessary changes to better serve you in the future. Thank you for giving us the opportunity to improve.
Sporty greetings,
Your eXXpozed team
5 Jan 2024
Verified review
Massive selection, great prices and incredible service. I ordered in the UK and got my shoes 3 days later!!! (From Germany) Brilliant!! So good , I’ve ordered again!
I’ve always found Exxpozed to be reliably good value …. Shipping time to Uk is reasonable but could be quicker. I’ve no complaints whatsoever.
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1 Jul 2023
Verified review
Great range of products with good, fast and friendly service
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Answer by exxpozed.co.uk
14 Sept 2023
Dear eXXpozed customer,
thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with our range of products and that you found our service to be good, fast, and friendly. Providing excellent service and a wide selection of products is our top priority, and it's always rewarding to know that we've met your expectations.
If you ever have any more questions or need further assistance, please don't hesitate to reach out. We're here to help, and we look forward to serving you again in the future. Your satisfaction is our ultimate goal, and we appreciate your support!
Sporty greetings,
Your eXXpozed team
17 Jan 2024
Verified review
Excellent
Received my item a week after ordering which I thought was reasonably quick for a UK order. Thanks
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29 Dec 2023
Verified review
Excellent!
Good quality products at an excellent price with fast shipping¬
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11 Dec 2023
Verified review
Excellent!
Good quality products at good prices and fast shipping!
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17 Jan 2024
Verified review
Trustworthy. Good information and delivery in time.
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17 Jan 2024
Verified review
Good service with quick delivery too UK
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23 Jul 2023
Verified review
found what i needed at a great price.
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Answer by exxpozed.co.uk
14 Sept 2023
Dear eXXpozed customer,
We're delighted to hear that you found exactly what you needed at a great price! Customer satisfaction is our top priority, and it's wonderful to know that we could meet your requirements. If you ever need anything else or have further shopping needs, please don't hesitate to return. We appreciate your business and look forward to serving you again in the future. Thank you for choosing us!
Sporty greetings,
Your eXXpozed team
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