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Top positive review
6 days ago
Verified review
A quality product that arrived promptly, however the packaging could have been better.
The knife was free to work it's way out of its original packaging along with the instruction/care leaflet, slightly damaging both, this is no biggie but the knife was a gift for someone so not ideal. It did however stay within the brown shipping box so no damage was done to the knife itself.
Overall I'm happy and would order again.
Product was not received. The chosen courier requires signature (I understand this is a legal requirement and so unavoidable) but does not allow for nominated day delivery. After attempting to deliver while I was at work, re delivery was not attempted and instead I was notified the parcel was at a ‘Collection Point’ which was not specified. I had to contact Customer Services in order to find out where the Collection Point was, by the time the response was received, I was not able to collect the Package.
These issues are all primarily with the Courier, but as a Retailer I cannot see how K&T can expect to do business utilising a Courier with such poor Service.
I have not been contacted or refunded.
Product was not received. The chosen courier requires signature (I understand this is a legal requirement and so unavoidable) but does not allow for nominated day delivery. After attempting to deliver while I was at work, re delivery was not attempted and instead I was notified the parcel was at a ‘Collection Point’ which was not specified. I had to contact Customer Services in order to find out where the Collection Point was, by the time the response was received, I was not able to collect the Package.
These issues are all primarily with the Courier, but as a Retailer I cannot see how K&T can expect to do business utilising a Courier with such poor Service.
I have not been contacted or refunded.
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20 Apr 2024
Verified review
Loosely packed
Quite a few items arrived into stock much sooner than estimated when I placed the order. Communication from the courier was good though, so I was able to delay delivery until I was back from holiday. Everything was placed loose in a large box, so one large knife came out of its sheath, and two smaller ones out of their boxes, all to rattle and fly around freely inside the outer package. Fortunately nothing was damaged, but that was down to good luck rather than safe or thoughtful packaging. Perhaps you could spend a few pence on some environmentally friendly packaging peanuts or similar?
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Answer by Knivesandtools.co.uk
23 Apr 2024
Good afternoon,
Thank you for your review. We are very sorry that you received your parcel this way. This is not the type of service we strive to deliver. We will review your complaint and the photo internally, and discuss measures we can take to prevent this issue from happening in the future.
Please let us know (by phone or e-mail) if you have any other questions or concerns.
Kind regards,
Team Knivesandtools
2 days ago
Verified review
I have not received my order.I am told it is sitting in a warehouse.I have supplied my delivery address but the couriers seem to have a problem. I have received numerous deliveries at this address. Not acceptable.
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13 days ago
Verified review
Terrible experience to be honest, after two weeks of waiting item still hasn’t arrived. Got same product from somewhere else and arrived next day, I’ll just put this down to bad luck.
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Answer by Knivesandtools.co.uk
9 days ago
Good afternoon Jonathan,
We're verry sorry to hear that you have not yet recieved your package, it seems to be stuck in transit so we have immediately started an investigation and have contacted you on this matter to keep you updated.
Kind regards, Team Knives and Tools
21 Apr 2024
Verified review
I haven’t received my order yet
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Answer by Knivesandtools.co.uk
26 Apr 2024
Good afternoon,
Thank you for your review. We are sorry to see that you are not happy with the way your order is being delivered. We have contacted you to discuss this matter. We have also requested an update from our shipping partner, and we will continue to monitor this case until the order is delivered.
Should there be anything else, please do not hesitate to let us know.
Kind regards,
Team Knivesandtools
10 days ago
Verified review
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Answer by Knivesandtools.co.uk
5 days ago
Good afternoon,
Thank you for your review. We are sorry to see that you were not satisfied enough with our service to give us a higher score. We are unable to find any more information regarding this issue, so we have contacted you and hopefully we can get in touch to get this matter resolved.
Should you have any other questions or concerns, please let us know.
Kind regards,
Team Knivesandtools
28 Apr 2024
Verified review
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Answer by Knivesandtools.co.uk
1 May 2024
Good afternoon,
Thank you for leaving this review. We are sorry to see that you are not happy with our service. We have contacted you and we are working on a solution to this issue.
Kind regards,
Team Knivesandtools
25 Mar 2024
Verified review
Having stated things were in stock, it transpires they were not.
I waited 3 months and only had communication when I asked what was happening.
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Answer by Knivesandtools.co.uk
26 Mar 2024
Good afternoon,
Thank you for your message. It is very unfortunate to hear that you are unhappy with our service. We apologise for any inconveniece caused. If a product is not in stock, it should have been mentioned on the website. We regret that you were not properly informed. We are working on a way to prevent these issues in the future, so hopefully it will not happen again.
We can see that your parcel has been delivered in the meantime. Should you have any other questions or concerns, please let us know.
Kind regards,
Team Knivesandtools
2 Apr 2024
Verified review
Was knife sent/lost or never posted?!
Have not received the knife. Poor customer service. See emails, if you can manage to link up.
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Answer by Knivesandtools.co.uk
5 Apr 2024
Good morning,
Thank you for your review. We are sorry to hear that you did not appreciate our service, and we apologise for the way we handled our communication. As discussed on the phone, we have resolved this issue, and we hope that you will have no further trouble with us.
Should you have any other questions or concerns, please feel free to let us know.
Kind regards,
Team Knivesandtools
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