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Top positive review
19 Aug 2023
Verified review
Extremely pleased with the strap that I ordered from you. It is a genuine, high quality exact replacement for the original. My watch now looks and feels like it was the first day I bought it. Your initial communications were very good confirming order and being dispatched on the same day. You then notified me that it was with Customs soon afterwards. However, it was over a week later before I heard anything, the delivery agent in the UK confirming that they had received it. Their delivery process was communicated frequently and delivered on time. I was becoming concerned during the long gap that occurred. I feel that if I had been advised that the Customs to UK delivery agent could take 7 - 10 days my concerns would have been avoided. That being said, I would have no problem ordering from Watch.co.uk again and highly recommended them to others wanting excellent products.
Hi,
Can you please help me with any information regarding my order from watch.co.uk?
I received an item (watch) returned it but it seems to get stuck somewhere between me and seller.
Return sent over a month ago with shipping/tracking number LO208212284GB
When contacted PayPal they couldn't do anything because apparently watch.co.uk can't issue refund after certain time has passed (disregarding fact that item was stuck with haulier for over a month) and at this moment in time I have neither watch nor money.
All good only downside was I had no delivery date until the day before
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Answer by watch.co.uk
3 Aug 2023
Good afternoon,
Thank you for your review! We are sorry to hear that you were not previously informed of the delivery day, when a package is sent we always send an email with tracking information, you may have received this email in the spam inbox. Sorry for the inconvenience! we hope you like the product :) If you have any questions, please let us know. Kind regards, Team Watch.co.uk
2 Aug 2023
Verified review
The watch strap I ordered was exactly what I wanted, a replica of a strap I originally had on the watch. The only criticism I would place is that it took quite a while to arrive.
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Answer by watch.co.uk
3 Aug 2023
Good afternoon, Thank you for the positive feedback. We hope you enjoy your purchase. Greetings, Service team Watch.co.uk
Good selection and a fair price
Delivery was a little slow
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Answer by watch.co.uk
1 Aug 2023
Good afternoon, Thank you for your review. We apologize that the package arrived later than expected. We hope you enjoy your purchase and hope to see you again soon. Kind Regards Team Watch.co.uk
28 Jul 2023
Verified review
Product as expected
Item arrived and is as described but communication about delivery was not great. Also use Evri to deliver which is not ideal.
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Answer by watch.co.uk
31 Jul 2023
Thank you very much for your review and for the useful feedback!
We hope to see you again and exceed your expectations!
Kind regards,
Team Watch.co.uk
26 Jul 2023
Verified review
Delivery date was missed. No communication from seller. Complaint by buyer prompted seller investigation, otherwise unlikely?
Item eventually arrived, and is ideal.
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Answer by watch.co.uk
26 Jul 2023
Good afternoon, thank you for your feedback!
When the customer reports a delay, we always have to get in touch with the courier to check what is happening and to ask for more information about the issue.
We see that the order was delivered 2 days after the estimated delivery date, we apologize for the delay.
We always try to avoid these issues, but sometimes it can happen that, for different reasons, a package can be slightly delayed. People working with the courier company are humans, after all :)
We hope to see you again and exceed your expectations,
Team Watch.co.uk
24 Jul 2023
Verified review
I had to be patient for 5 months but The Watch Co did get back in touch once the strap was in stock again. The delivery by Evri was disappointing because they missed the last delivery slot and no pre-advice or explanation. Not Watch Co's fault but they might find a more reliable courier.
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Answer by watch.co.uk
25 Jul 2023
Good afternoon, thank you for your great review and for the useful feedback! :)
Kind regards,
Team Watch.co.uk
24 Jul 2023
Verified review
The delivery was posted to the wrong address & had to go round & ask neighbour if they had the delivery
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Answer by watch.co.uk
25 Jul 2023
Good afternoon Paul, thank you for your review!
Sorry to hear that, I see that we have shipped the package to the address provided at the moment you finalized the order: we apologize in name of the courier if something went wrong on their side.
We hope to see you again to provide a smoother experience! :)
Team Watch.co.uk.
23 Jul 2023
Verified review
Took very long to be delivered
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Answer by watch.co.uk
24 Jul 2023
Good afternoon, Thank you for your review. We apologize that the package arrived later than expected. We hope you enjoy your purchase and hope to see you again soon. Kind Regards Team Watch.co.uk
21 Jul 2023
Verified review
Excellent watch strap.
Delivery could have been quicker but not really a problem.
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Answer by watch.co.uk
24 Jul 2023
Good afternoon, Thank you for your review. We apologize that the package arrived later than expected. We hope you enjoy your purchase and hope to see you again soon. Kind Regards Team Watch.co.uk
21 Jul 2023
Verified review
Beautiful summer watch
I hadn’t realised my watch was coming from abroad but explains why it took a while to arrive. I opted for the personalised fit but the individual who did it took out the links only from one end so making the whole look very lopsided. I will have to get it altered annoyingly.
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review.
The reason why in this case more links are removed at the bottom is because when you fold the clasp the band is equal on both sides. If this is not the case, you can always send it back to us so that we can adjust it, or you can go to a jeweler in the area. Regards, Team Watch.co.uk
21 Jul 2023
Verified review
Quick delivery, but disappointed the strap never came with a pin to fix to the watch this was not mentioned in the description.
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Answer by watch.co.uk
21 Jul 2023
Dear Graham, Thank you for your review. Sorry this wasn't clear! We will send the pins under service to you right away!:) Kind Regards, Team Watch.co.uk
21 Jul 2023
Verified review
Slow delivery
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review. We apologize that the package arrived later than expected. We hope you enjoy your purchase and hope to see you again soon. Kind Regards Team Watch.co.uk
21 Jul 2023
Verified review
Lovely watch delivered on time and was working perfectly out of the box
Although the watch was in a nice little metal container, the bubble wrap didn’t have any bubbles, not enough packing the container was rattling against the cardboard box which because of no packing was open at the bottom, other than that I’m completely satisfied with your service.
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for this feedback, we will definitely take this into account! Enjoy your purchase and we hope to see you again soon. Regards, Team Watch.co.uk
21 Jul 2023
Verified review
Genuine strap at a good price
Supplied a difficult to find genuine Victorinox watch strap at a very reasonable price.
Delivery could have been a bit quicker.
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review. We are happy to hear that you were able to find the matching watch strap for your watch with us! We offer two different shipping options, DHL Express is the fastest. We hope you enjoy your purchase and hope to see you again! Regards, Team Watch.co.uk
21 Jul 2023
Verified review
Pleased with the watch. Delivery took longer than anticipated but I was updated regularly.
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review. We apologize that the package took longer than expected. We hope you enjoy your order and we hope to see you again soon! Regards, Team Watch.co.uk
21 Jul 2023
Verified review
Great Watch
Warranty should be two years instead of one year you gave
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review. We offer a two-year warranty on the watch, and one additional year as a service from us! So you have a total of three years warranty! Enjoy your purchase :) Regards, Watch.co.uk
21 Jul 2023
Verified review
Delivery could be faster
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review. We apologize that the package arrived later than expected. We hope you enjoy your purchase and hope to see you again soon. Kind Regards Team Watch.co.uk
21 Jul 2023
Verified review
Delivery was late and the colour did dot seem to match my expectations. The price is also very expensive for the quality.
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review. If you still have questions, you can always contact us. Regards, Team Watch.co.uk
The watch strap is very good. The delivery time was long. I purchased a strap for my TW Steel watch at the same time and from the same country on Sunday 9th July. TW was free delivery and included the tool to replace the strap. The strap from TW was delivered on Tuesday the 11th. However the strap from Watch.co.uk cost me £5.70 delivery and the tool £1.73. The strap was delivered on the 17th, therfore doubtful I would buy from Watch.co.uk again.
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Answer by watch.co.uk
18 Jul 2023
Dear Keith,
Thank you for your review. We are happy to hear that you like the band. If you have any doubts about placing an order for the next time, you can always contact us in advance. Then we are happy to look with you at the best and fastest shipping option :) Regards, Team Watch.co.uk
easy to order fast delivery only marked down as quality of strap is poor the small strap retainer was broken on arrival but to return it was going to be a hassle so using it without it
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Answer by watch.co.uk
18 Jul 2023
Good afternoon,
Thank you for your review.
We are sorry to hear that the quality is not good and that you cannot enjoy it now. We are happy to solve this for you! I would like to ask you to contact us. Sincerely, Team Watch.co.uk
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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