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Top positive review
19 Aug 2023
Verified review
Extremely pleased with the strap that I ordered from you. It is a genuine, high quality exact replacement for the original. My watch now looks and feels like it was the first day I bought it. Your initial communications were very good confirming order and being dispatched on the same day. You then notified me that it was with Customs soon afterwards. However, it was over a week later before I heard anything, the delivery agent in the UK confirming that they had received it. Their delivery process was communicated frequently and delivered on time. I was becoming concerned during the long gap that occurred. I feel that if I had been advised that the Customs to UK delivery agent could take 7 - 10 days my concerns would have been avoided. That being said, I would have no problem ordering from Watch.co.uk again and highly recommended them to others wanting excellent products.
Hi,
Can you please help me with any information regarding my order from watch.co.uk?
I received an item (watch) returned it but it seems to get stuck somewhere between me and seller.
Return sent over a month ago with shipping/tracking number LO208212284GB
When contacted PayPal they couldn't do anything because apparently watch.co.uk can't issue refund after certain time has passed (disregarding fact that item was stuck with haulier for over a month) and at this moment in time I have neither watch nor money.
Watch strap is fine but delivery was very very slow……, almost 3 weeks to the uK.
Shop is not in the Uk despite what website/name suggests…
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Answer by watch.co.uk
31 Oct 2023
Good morning Matthew,
Your order was delivered 48h later than the estimated delivery day, we are sorry for that.
But we would like to remember that you shouldn't be counting the weeks but the working days, as no courier delivers on Saturdays and Sundays.
Kind regards,
Team Watch.co.uk
30 Oct 2023
Verified review
Good service, but hard sell on unnecessary upgrade…
They notified me when my item was back in stock and everything went smoothly. The 'Professional' tool that I was persuaded to buy was a waste of money - the basic one would have done the job just as well.
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Answer by watch.co.uk
30 Oct 2023
Thank you for your review!
Kind regards,
Team Watch.co.uk
29 Oct 2023
Verified review
Citizen men’s watch bracelet
I found the item I was looking for on the website,the price was just fair.
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Answer by watch.co.uk
30 Oct 2023
Thank you for your positive review!
We hope you will enjoy your purchase.
Kind Regards, Team Watch.co.uk
29 Oct 2023
Verified review
Delivered parts in good condition . Delivery was longer than expected but delay however was highlighted in email.
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Answer by watch.co.uk
30 Oct 2023
Good day, Thank you for your review.
We apologize that the package took longer to arrive than expected. If you have any further questions about this, please feel free to contact us. Kind Regards, Team Watch.co.uk
25 Oct 2023
Verified review
They quoted unrealistic delivery times then didn't deliver or communicate. Thought there were a scam. They did eventually communicate an then did deliver the correct order by DHL and I am very happy. But they created unnecessary stress due to lack of communication and long delivery delay.
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Answer by watch.co.uk
26 Oct 2023
Good afternoon Simon, thank you for the review.
We are sorry again for the inconvenience, as I see you were in touch with us by email.
One of the product you ordered required a transit from our supplier, which caused a delay with the shipping of the full order.
We are glad to hear you finally received the watches.
Kind regards,
Team Watch.co.uk
25 Oct 2023
Verified review
Delivery took two weeks with no explanation.
E mailed helplines but no reply until nearly two weeks before letting me know of hold up.
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Answer by watch.co.uk
26 Oct 2023
Good afternoon, thank you for your comment.
We must consider the working days only, as no courier deliver during weekends.
When you select the shipping method you prefer, you agree to the delivery time that it is shown on the website.
Anyway, we see that your order was delivered 24h later than the expected delivery date, so we apologize in name of the courier.
Kind regards,
Team Watch.co.uk
21 Oct 2023
Verified review
Seiko notified me to let me know the style of strap was not available in their stock. What looked identical at Watch.co.uk is very slightly different, metal clasp not the same and is wider in comparison. It was a bit tricky to fit (using the correct tool) but fits; with patience.
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Answer by watch.co.uk
23 Oct 2023
Good day,
Thank you for your review. We are happy to hear that we were finally able to attach the strap to your watch. We hope you like it. If you have any further questions, please let us know.
Kind Regards, Team Watch.co.uk
20 Oct 2023
Verified review
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Answer by watch.co.uk
23 Oct 2023
Thank you for your great review! :)
Enjoy your purchase, and we hope to see you again.
Kind Regards, Team Watch.co.uk
20 Oct 2023
Verified review
Good service.
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Answer by watch.co.uk
23 Oct 2023
Thank you for your review!
Kind regards,
Team Watch.co.uk
19 Oct 2023
Verified review
Find a much cheaper way of sending awatchstrap
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Answer by watch.co.uk
23 Oct 2023
Good day,
Thank you for your review!
We will take your feedback into account and see how we can improve. We hope that your order is to your satisfaction.
Kind Regards, Team Watch.co.uk
13 Oct 2023
Verified review
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Answer by watch.co.uk
13 Oct 2023
Thank you for your review!
Kind regards,
Team Watch.co.uk
13 Oct 2023
Verified review
When ordered we were given a 10 day delivery, it arrived in 9 days, which was great.
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Answer by watch.co.uk
13 Oct 2023
Thank you very much for the feedback!
Kind regards,
Team Watch.co.uk
13 Oct 2023
Verified review
Everything was fine except delivery was fairly slow- about a week.
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Answer by watch.co.uk
13 Oct 2023
Good afternoon,
Thank you for your review!
We have diferent shipping methods with different delviery time, so the customer can choos the one that they prefer.
We hope you will enjoy your order!
Kind Regards,
Team Watch.co.uk
13 Oct 2023
Verified review
Good experience across the board, delivery time was a little extended after posting but through no fault of watch.co.uk, customs services took a while to clear the item. Would happily buy from here again
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Answer by watch.co.uk
13 Oct 2023
Good afternoon,
Thank you for your review! :)
We hope you will enjoy your order.
Kind Regards,
Team Watch.co.uk
9 Oct 2023
Verified review
delivery was a bit slow but arrived well and happy with the product
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Answer by watch.co.uk
9 Oct 2023
Good afternoon,
Thank you for your positive review,
Sorry to hear that the package arrived later than expected. We hope you will enjoy your order.
Kind Regards, Team Watch.co.uk
Delivery was very slow, 3 days after predicted date.
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Answer by watch.co.uk
9 Oct 2023
Good afternoon,
Thank you for your positive review,
Sorry to hear that the package arrived later than expected. We hope you will enjoy your order.
Kind Regards, Team Watch.co.uk
8 Oct 2023
Verified review
Good Quality
Good quality but I wanted curved straps with no gap in between dial and strap ! It has gap!
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Answer by watch.co.uk
9 Oct 2023
Good afternoon,
Thank you for your review.
If you need any help with finding the right strap, please let us know!
Kind Regards, Team Watch.co.uk
4 Oct 2023
Verified review
Prompt and accurate service.
Expensive for a watch strap.
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Answer by watch.co.uk
5 Oct 2023
Good afternoon,
Thank you for your positive review!
Nice to read that the order is to your satisfaction.
Enjoy your purchase.
Kind Regards, Team Watch.co.uk
1 Oct 2023
Verified review
Drop the .co.uk? It is misleading. This is a Dutch company. There is nothing wrong with that so why hide it? I had excellent customer service before I bought the item and the price was extremely good.
The drawback was delivery time. It took longer than another part via AliExpress bought at the same time. Thanks Brexit! Also it makes returns effectively pointless as shipping is not covered and is prohibitively expensive for smaller items.
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Answer by watch.co.uk
2 Oct 2023
Good afternoon,
Thank you for your positive review and feedback.
We will take this into account to see if we can improve on this! However, it is a domain name, it is not intended to be misleading from our side. If you have any questions about returns, please let us know! We are happy to help you with this. Kind Regards, Team Watch.co.uk
1 Oct 2023
Verified review
good service.The product that I wanted was out of stock, but they kept me well informed as to it's availability.
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Answer by watch.co.uk
2 Oct 2023
Good afternoon,
Thank you for your positieve review!
We hope you will enjoy your purchase, and to see you next time.
Kind Regards, Team Watch.co.uk
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