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Top positive review
19 Aug 2023
Verified review
Extremely pleased with the strap that I ordered from you. It is a genuine, high quality exact replacement for the original. My watch now looks and feels like it was the first day I bought it. Your initial communications were very good confirming order and being dispatched on the same day. You then notified me that it was with Customs soon afterwards. However, it was over a week later before I heard anything, the delivery agent in the UK confirming that they had received it. Their delivery process was communicated frequently and delivered on time. I was becoming concerned during the long gap that occurred. I feel that if I had been advised that the Customs to UK delivery agent could take 7 - 10 days my concerns would have been avoided. That being said, I would have no problem ordering from Watch.co.uk again and highly recommended them to others wanting excellent products.
Hi,
Can you please help me with any information regarding my order from watch.co.uk?
I received an item (watch) returned it but it seems to get stuck somewhere between me and seller.
Return sent over a month ago with shipping/tracking number LO208212284GB
When contacted PayPal they couldn't do anything because apparently watch.co.uk can't issue refund after certain time has passed (disregarding fact that item was stuck with haulier for over a month) and at this moment in time I have neither watch nor money.
I had to be patient for 5 months but The Watch Co did get back in touch once the strap was in stock again. The delivery by Evri was disappointing because they missed the last delivery slot and no pre-advice or explanation. Not Watch Co's fault but they might find a more reliable courier.
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Answer by watch.co.uk
25 Jul 2023
Good afternoon, thank you for your great review and for the useful feedback! :)
Kind regards,
Team Watch.co.uk
24 Jul 2023
Verified review
The delivery was posted to the wrong address & had to go round & ask neighbour if they had the delivery
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Answer by watch.co.uk
25 Jul 2023
Good afternoon Paul, thank you for your review!
Sorry to hear that, I see that we have shipped the package to the address provided at the moment you finalized the order: we apologize in name of the courier if something went wrong on their side.
We hope to see you again to provide a smoother experience! :)
Team Watch.co.uk.
21 Jul 2023
Verified review
Excellent watch strap.
Delivery could have been quicker but not really a problem.
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Answer by watch.co.uk
24 Jul 2023
Good afternoon, Thank you for your review. We apologize that the package arrived later than expected. We hope you enjoy your purchase and hope to see you again soon. Kind Regards Team Watch.co.uk
21 Jul 2023
Verified review
Beautiful summer watch
I hadn’t realised my watch was coming from abroad but explains why it took a while to arrive. I opted for the personalised fit but the individual who did it took out the links only from one end so making the whole look very lopsided. I will have to get it altered annoyingly.
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review.
The reason why in this case more links are removed at the bottom is because when you fold the clasp the band is equal on both sides. If this is not the case, you can always send it back to us so that we can adjust it, or you can go to a jeweler in the area. Regards, Team Watch.co.uk
21 Jul 2023
Verified review
Lovely watch delivered on time and was working perfectly out of the box
Although the watch was in a nice little metal container, the bubble wrap didn’t have any bubbles, not enough packing the container was rattling against the cardboard box which because of no packing was open at the bottom, other than that I’m completely satisfied with your service.
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for this feedback, we will definitely take this into account! Enjoy your purchase and we hope to see you again soon. Regards, Team Watch.co.uk
21 Jul 2023
Verified review
Genuine strap at a good price
Supplied a difficult to find genuine Victorinox watch strap at a very reasonable price.
Delivery could have been a bit quicker.
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review. We are happy to hear that you were able to find the matching watch strap for your watch with us! We offer two different shipping options, DHL Express is the fastest. We hope you enjoy your purchase and hope to see you again! Regards, Team Watch.co.uk
21 Jul 2023
Verified review
Faster Delivery time have had items delivered from America quicker or don't charge so much for postage if going to take 2 weeks
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review. We apologize that the package arrived later than expected. We hope you enjoy your purchase and hope to see you again soon. Kind Regards Team Watch.co.uk
21 Jul 2023
Verified review
Pleased with the watch. Delivery took longer than anticipated but I was updated regularly.
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review. We apologize that the package took longer than expected. We hope you enjoy your order and we hope to see you again soon! Regards, Team Watch.co.uk
21 Jul 2023
Verified review
Great Watch
Warranty should be two years instead of one year you gave
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review. We offer a two-year warranty on the watch, and one additional year as a service from us! So you have a total of three years warranty! Enjoy your purchase :) Regards, Watch.co.uk
21 Jul 2023
Verified review
Delivery could be faster
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review. We apologize that the package arrived later than expected. We hope you enjoy your purchase and hope to see you again soon. Kind Regards Team Watch.co.uk
18 Jul 2023
Verified review
Incomplete parcel
Make sure that all items sold have been sent to the customer
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Answer by watch.co.uk
18 Jul 2023
Good afternoon,
Thank you for your review. We are very sorry to read that an item was missing. Since we already spoke this morning, we hope this is resolved for you :)
Greeting, Watch.co.uk
26 Jun 2023
Verified review
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Answer by watch.co.uk
27 Jun 2023
Good morning, thank you for your review!
Have a nice day,
Team Watch.co.uk
21 Jun 2023
Verified review
Very helpful staff, item is fine.
The delivery company is not very good
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Answer by watch.co.uk
21 Jun 2023
Good afternoon, thank you veyr much for the great review! :)
Have a nice day,
Team Watch.co.uk
20 Jun 2023
Verified review
Product 5/5 Deliver 3/5 (UK customer)
Very happy with the watch. Exactly as shown on the website, good quality and affordable. The postage was a little slow (brexit fault not the seller), however the packaging was oversized and the box was in really bad shape. It didn't affect the product though fortunately.
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Answer by watch.co.uk
21 Jun 2023
Good afternoon, thank you very much for the nice review and for the helpful feedback :)
We love to hear all the opinions of our clients in order to improve our service.
Have a nice day,
Team Watch.co.uk
19 Jun 2023
Verified review
Replacement Citizen Watch Strap
Great item - delivery took a little time.
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Answer by watch.co.uk
19 Jun 2023
Thank you very much for the great review :)
We hope to see you soon again on our website.
Have a nice day,
Team Watch.co.uk
14 Jun 2023
Verified review
Easy to order, prompt and efficient service and delivery.
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Answer by watch.co.uk
14 Jun 2023
Thank you for your positive review! :)
We hope you will enjoy your purchase!
Regards,
Team Watch.co.uk
13 Jun 2023
Verified review
Easy to order. Product description good.
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Answer by watch.co.uk
14 Jun 2023
Good afternoon, Thank you for your review. Nice to read that you are satisfied. Looking forward to next time. Regards, Team Watch.co.uk
17 May 2023
Verified review
Parcel could have been lost
The watches are lovely, well packaged, but we almost did not receive them. Such a high value item should have been sent signed for? The courier had the wrong address, and they dropped it off at some flats across the road, we had to contact the building manager who fortunately recognised the post boxes on the photo, and we could go retrieve the parcel.
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Answer by watch.co.uk
17 May 2023
Good afternoon,
Thank you for your review!
We are sorry to hear that it turned out this way, this is obviously not the intention! we are glad that you have received the package. If there is anything else we can do for you, please do not hesitate to contact our customer service. Kind regards, Team Watch.co.uk
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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