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Top positive review
19 Aug 2023
Verified review
Extremely pleased with the strap that I ordered from you. It is a genuine, high quality exact replacement for the original. My watch now looks and feels like it was the first day I bought it. Your initial communications were very good confirming order and being dispatched on the same day. You then notified me that it was with Customs soon afterwards. However, it was over a week later before I heard anything, the delivery agent in the UK confirming that they had received it. Their delivery process was communicated frequently and delivered on time. I was becoming concerned during the long gap that occurred. I feel that if I had been advised that the Customs to UK delivery agent could take 7 - 10 days my concerns would have been avoided. That being said, I would have no problem ordering from Watch.co.uk again and highly recommended them to others wanting excellent products.
Hi,
Can you please help me with any information regarding my order from watch.co.uk?
I received an item (watch) returned it but it seems to get stuck somewhere between me and seller.
Return sent over a month ago with shipping/tracking number LO208212284GB
When contacted PayPal they couldn't do anything because apparently watch.co.uk can't issue refund after certain time has passed (disregarding fact that item was stuck with haulier for over a month) and at this moment in time I have neither watch nor money.
Thank you for your kind review!
Kind Regards, Team Watch.co.uk
22 Feb 2024
Verified review
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Answer by watch.co.uk
23 Feb 2024
Thank you for your kind review!
Kind Regards, Team Watch.co.uk
19 Feb 2024
Verified review
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Answer by watch.co.uk
19 Feb 2024
Thank you for your kind review!
Kind Regards, Team Watch.co.uk
18 Feb 2024
Verified review
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Answer by watch.co.uk
19 Feb 2024
Thank you for your kind review!
Kind Regards, Team Watch.co.uk
10 Feb 2024
Verified review
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Answer by watch.co.uk
19 Feb 2024
Thank you for your kind review!
Greetings, Team Watch.co.uk
10 Feb 2024
Verified review
Whilst the watch strap is fine, the price is expensive and it was not delivered on the day e pected
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Answer by watch.co.uk
19 Feb 2024
Thank you for your review.
Sorry to hear that the product arrived a little late. If you have any further questions about this, please let us know! Kind Regards, Team Watch.co.uk
24 Feb 2024
Verified review
good product - replacement strap but took 12 days for delivery
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Answer by watch.co.uk
26 Feb 2024
Good afternoon, Thank you for your positive review!
We apologize that delivery took longer than expected. If you want a faster delivery next time, we recommend that you choose DHL Express. If you have any further questions, please let us know. Kind Regards, Team Watch.co.uk
8 Feb 2024
Verified review
Hi there, the watch is perfect, but the delivery was nightmare. It was more than a week delay, and I had to go to the local post office to take it as if sent from aliexpress/the chiepest site here/. You showld be ask for some extra money, and send by UPS or DHL.
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Answer by watch.co.uk
9 Feb 2024
Good afternoon,
Thank you very much for your review. Apologies that the package arrived later than expected! On our website we offer several shipping options including DHL Express. We certainly hope that we will see you again next time. If anything is unclear, please feel free to contact us. Kind Regards, Team Watch.co.uk
25 Jan 2024
Verified review
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Answer by watch.co.uk
2 Feb 2024
Dear Anthony,
Thank you for your review! We vaule your opinion, and we will work hard to make sure you have a even better experience with us next time!
Sincerely,
Watch.co.uk Team
26 Jan 2024
Verified review
I have taken a while to get back to you as I have been very busy. I love the strap for my Hugo Boss watch and even had it professionally fitted. But on the very first wearing one of the loops broke. I had to have it repaired. The strap was expensive so I was very dissapointed.
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Answer by watch.co.uk
29 Jan 2024
Thank you very much for your review.
Sorry to hear that the strap has a defect. Could you please send us some photos by email? then we would be happy to help you find a solution. Greetings, Team Watch.co.uk
9 Feb 2024
Verified review
Took ages for my citizen watch strap to arrive ☹️
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Answer by watch.co.uk
9 Feb 2024
Good afternoon,
Thank you very much for your review.
We are sorry to hear that the package arrived later than expected.
If there are any problems still, please let us know so that we can look into it with you. You can contact us at: info@watch.co.uk
Kind Regards, Team Watch.co.uk
19 Aug 2023
Verified review
Highest quality genuine products supplier.
Extremely pleased with the strap that I ordered from you. It is a genuine, high quality exact replacement for the original. My watch now looks and feels like it was the first day I bought it. Your initial communications were very good confirming order and being dispatched on the same day. You then notified me that it was with Customs soon afterwards. However, it was over a week later before I heard anything, the delivery agent in the UK confirming that they had received it. Their delivery process was communicated frequently and delivered on time. I was becoming concerned during the long gap that occurred. I feel that if I had been advised that the Customs to UK delivery agent could take 7 - 10 days my concerns would have been avoided. That being said, I would have no problem ordering from Watch.co.uk again and highly recommended them to others wanting excellent products.
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Answer by watch.co.uk
22 Aug 2023
Good afternoon,
Thank you for your positive review, your watch looks like new again! Enjoy your purchase. Thank you for the good feedback, we take this very seriously and hope to be able to do something with it in the future.
Regards, Team Watch.co.uk
1 Oct 2023
Verified review
Drop the .co.uk? It is misleading. This is a Dutch company. There is nothing wrong with that so why hide it? I had excellent customer service before I bought the item and the price was extremely good.
The drawback was delivery time. It took longer than another part via AliExpress bought at the same time. Thanks Brexit! Also it makes returns effectively pointless as shipping is not covered and is prohibitively expensive for smaller items.
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Answer by watch.co.uk
2 Oct 2023
Good afternoon,
Thank you for your positive review and feedback.
We will take this into account to see if we can improve on this! However, it is a domain name, it is not intended to be misleading from our side. If you have any questions about returns, please let us know! We are happy to help you with this. Kind Regards, Team Watch.co.uk
10 Dec 2023
Verified review
Shame about Evri
Online ordering was easy and it was quickly acknowledged giving a delivery date. When the products arrived they were exactly what I ordered and I was pleased by the quality of the goods. Unfortunately, Evri failed to meet the delivery date. Had the goods arrived on time I would have given a five star review. It is shame the supplier was let down by Evri. I hope they think about switching their chosen shipper.
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Answer by watch.co.uk
11 Dec 2023
Good afternoon,
Thank you for the great review and for the useful feedback about the courier service.
We hope to see you again on our website.
Have a nice day,
Team Watch.co.uk
24 Jul 2023
Verified review
I had to be patient for 5 months but The Watch Co did get back in touch once the strap was in stock again. The delivery by Evri was disappointing because they missed the last delivery slot and no pre-advice or explanation. Not Watch Co's fault but they might find a more reliable courier.
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Answer by watch.co.uk
25 Jul 2023
Good afternoon, thank you for your great review and for the useful feedback! :)
Kind regards,
Team Watch.co.uk
21 Jul 2023
Verified review
Lovely watch delivered on time and was working perfectly out of the box
Although the watch was in a nice little metal container, the bubble wrap didn’t have any bubbles, not enough packing the container was rattling against the cardboard box which because of no packing was open at the bottom, other than that I’m completely satisfied with your service.
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for this feedback, we will definitely take this into account! Enjoy your purchase and we hope to see you again soon. Regards, Team Watch.co.uk
21 Jul 2023
Verified review
Beautiful summer watch
I hadn’t realised my watch was coming from abroad but explains why it took a while to arrive. I opted for the personalised fit but the individual who did it took out the links only from one end so making the whole look very lopsided. I will have to get it altered annoyingly.
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review.
The reason why in this case more links are removed at the bottom is because when you fold the clasp the band is equal on both sides. If this is not the case, you can always send it back to us so that we can adjust it, or you can go to a jeweler in the area. Regards, Team Watch.co.uk
20 Jun 2023
Verified review
Product 5/5 Deliver 3/5 (UK customer)
Very happy with the watch. Exactly as shown on the website, good quality and affordable. The postage was a little slow (brexit fault not the seller), however the packaging was oversized and the box was in really bad shape. It didn't affect the product though fortunately.
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Answer by watch.co.uk
21 Jun 2023
Good afternoon, thank you very much for the nice review and for the helpful feedback :)
We love to hear all the opinions of our clients in order to improve our service.
Have a nice day,
Team Watch.co.uk
25 Aug 2023
Verified review
Watches are trackable & well packaged.
My watch was trackable and came very well packaged, but it did take a bit longer than I had expected for it to arrive if you're purchasing a items for a gift you might want to factor in it might take more than 10 days to arrive outside the Netherlands or the e.u,
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Answer by watch.co.uk
25 Aug 2023
Good afternoon,
Thank you for your review.
Glad to hear that you like the watch. We apologize that the package took longer than expected. If you buy from us again in the future, please let us know and we will be happy to see which shipping option would be the fastest. Regards, Team Watch.co.uk
8 Sept 2023
Verified review
Good pricing and service with regular updates on progress. Delivery timescales a little longer due to goods coming from outside the uk but that was fine and the tracking service was helpful. Arrived a couple of days later than expected but that was down to Customs
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Answer by watch.co.uk
8 Sept 2023
Good afternoon,
Thank you for your positive review! We apologize that the package arrived a little later than expected. We hope you enjoy your order. If you have any further questions, please let us know.
Greetings, Team Watch.co.uk
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