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Top positive review
19 Aug 2023
Verified review
Extremely pleased with the strap that I ordered from you. It is a genuine, high quality exact replacement for the original. My watch now looks and feels like it was the first day I bought it. Your initial communications were very good confirming order and being dispatched on the same day. You then notified me that it was with Customs soon afterwards. However, it was over a week later before I heard anything, the delivery agent in the UK confirming that they had received it. Their delivery process was communicated frequently and delivered on time. I was becoming concerned during the long gap that occurred. I feel that if I had been advised that the Customs to UK delivery agent could take 7 - 10 days my concerns would have been avoided. That being said, I would have no problem ordering from Watch.co.uk again and highly recommended them to others wanting excellent products.
Hi,
Can you please help me with any information regarding my order from watch.co.uk?
I received an item (watch) returned it but it seems to get stuck somewhere between me and seller.
Return sent over a month ago with shipping/tracking number LO208212284GB
When contacted PayPal they couldn't do anything because apparently watch.co.uk can't issue refund after certain time has passed (disregarding fact that item was stuck with haulier for over a month) and at this moment in time I have neither watch nor money.
Very easy to purchase a new strap for a very special watch my late husband bought me . I couldn't find it anywhere else. Website was easy to use. Only thing let it down was the delivery which I was told was on a certain day but it didn't arrive until 5 days later
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Answer by watch.co.uk
31 Aug 2023
Good afternoon,
Thank you for your positive review.
We are glad to read that you were able to find the watch with us! We apologize that the package arrived later than expected.
If you have any questions about this, we will be happy to help you further.
Regards, Team Watch.co.uk
29 Aug 2023
Verified review
Good service but I was unaware that the watch straps were being sent from outside England. I returned one watch strap and had to pay the postage to Europe, rather disappointing.
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Answer by watch.co.uk
29 Aug 2023
Good afternoon, thank you for the review and the useful feedback! :)
Kind regards,
Team Watch.co.uk
27 Aug 2023
Verified review
Purchase very efficient, good watch. Only criticism is there should be more info on a difficult strap mechanism.
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Answer by watch.co.uk
28 Aug 2023
Good afternoon,
Thank you for your positive review!
Enjoy your purchase, if you have any further questions please let us know.
Regards, Team Watch.co.uk
25 Aug 2023
Verified review
Watches are trackable & well packaged.
My watch was trackable and came very well packaged, but it did take a bit longer than I had expected for it to arrive if you're purchasing a items for a gift you might want to factor in it might take more than 10 days to arrive outside the Netherlands or the e.u,
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Answer by watch.co.uk
25 Aug 2023
Good afternoon,
Thank you for your review.
Glad to hear that you like the watch. We apologize that the package took longer than expected. If you buy from us again in the future, please let us know and we will be happy to see which shipping option would be the fastest. Regards, Team Watch.co.uk
24 Aug 2023
Verified review
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Answer by watch.co.uk
25 Aug 2023
Thank you for your positive review! :)
Kinds regards,
Team Watch.co.uk
21 Aug 2023
Verified review
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Answer by watch.co.uk
21 Aug 2023
Thank you for your positive review!
Kinds regards, Team Watch.co.uk
19 Aug 2023
Verified review
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Answer by watch.co.uk
21 Aug 2023
Thank you for your positive review!
Kinds regards, Team Watch.co.uk
19 Aug 2023
Verified review
Highest quality genuine products supplier.
Extremely pleased with the strap that I ordered from you. It is a genuine, high quality exact replacement for the original. My watch now looks and feels like it was the first day I bought it. Your initial communications were very good confirming order and being dispatched on the same day. You then notified me that it was with Customs soon afterwards. However, it was over a week later before I heard anything, the delivery agent in the UK confirming that they had received it. Their delivery process was communicated frequently and delivered on time. I was becoming concerned during the long gap that occurred. I feel that if I had been advised that the Customs to UK delivery agent could take 7 - 10 days my concerns would have been avoided. That being said, I would have no problem ordering from Watch.co.uk again and highly recommended them to others wanting excellent products.
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Answer by watch.co.uk
22 Aug 2023
Good afternoon,
Thank you for your positive review, your watch looks like new again! Enjoy your purchase. Thank you for the good feedback, we take this very seriously and hope to be able to do something with it in the future.
Regards, Team Watch.co.uk
15 Aug 2023
Verified review
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Answer by watch.co.uk
15 Aug 2023
Thank you for your positive review!
Kinds regards, Team Watch.co.uk
12 Aug 2023
Verified review
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Answer by watch.co.uk
14 Aug 2023
Thank you for your positive review!
Kinds regards, Team Watch.co.uk
10 Aug 2023
Verified review
Clear product info
I bought two replacement watch straps for my watch. The website was clear about the product description and match with my watch and the strap fitted easily.
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Answer by watch.co.uk
10 Aug 2023
Glad to hear that everything is to your liking!
Enjoy your purchase
Regards, Watch.co.uk
9 Aug 2023
Verified review
Easy to navigate the site and good product.
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Answer by watch.co.uk
10 Aug 2023
Thank you for the positive feedback on our website! We designed it with our customers in mind, and we're delighted that you find it user-friendly. We're here to make your shopping experience seamless and enjoyable! Kinds Regards, Team Watch.co.uk
9 Aug 2023
Verified review
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Answer by watch.co.uk
10 Aug 2023
Thank you for your positive review!
Kinds regards, Team Watch.co.uk
6 Aug 2023
Verified review
Completely wrong item received
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Answer by watch.co.uk
8 Aug 2023
Good afternoon, thank you for your feedback.
We are very sorry to read about this issue.
We will send you an email right away to better check what happened and to find a solution asap.
Talk to you soon,
Watch.co.uk team
5 Aug 2023
Verified review
Good - ability to track status online and through EVRI + email updates
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Answer by watch.co.uk
5 Aug 2023
Good afternoon,
Thank you for the nice review. We hope you enjoy your purchase for a long time and look forward to seeing you again soon!
Regards,
Team Watch.co.uk
4 Aug 2023
Verified review
When fitting the strap the it fell apart, it was clearly just glued, very poor. How do I get my money back?
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Answer by watch.co.uk
5 Aug 2023
Good afternoon, thank you for the review.
We are sorry to hear about the issue.
We will send an email to follow up.
Regards,
Team Watch.co.uk
3 Aug 2023
Verified review
The watch strap is great. Thank you. The delivery took a bit longer than it should have.
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Answer by watch.co.uk
5 Aug 2023
Thank you very much for the nice review and the useful feedback! :)
Have a nice day,
Team Watch.co.uk
2 Aug 2023
Verified review
Took a week or so, did not realise it came from the Netherlands but efficient info, good quality strap, would have been useful to have instructions for how to change strap but YouTube solved that
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Answer by watch.co.uk
3 Aug 2023
Good afternoon, Thank you for your review. We apologize that the package arrived later than expected. We hope you enjoy your purchase and hope to see you again soon. Kind Regards Team Watch.co.uk
2 Aug 2023
Verified review
Got exactly what I wanted
A quicker turnover would be my only suggestion, but not a complaint.
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Answer by watch.co.uk
3 Aug 2023
Good afternoon, Thank you for your review. We apologize that the package arrived later than expected. We hope you enjoy your purchase and hope to see you again soon. Kind Regards Team Watch.co.uk
2 Aug 2023
Verified review
All good only downside was I had no delivery date until the day before
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Answer by watch.co.uk
3 Aug 2023
Good afternoon,
Thank you for your review! We are sorry to hear that you were not previously informed of the delivery day, when a package is sent we always send an email with tracking information, you may have received this email in the spam inbox. Sorry for the inconvenience! we hope you like the product :) If you have any questions, please let us know. Kind regards, Team Watch.co.uk
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