watch.co.uk
Reviews:

1,036 reviews in the last 12 months6,856 total reviews  

4.74
Excellent

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Top positive review

19 Aug 2023
 Verified review
Extremely pleased with the strap that I ordered from you. It is a genuine, high quality exact replacement for the original. My watch now looks and feels like it was the first day I bought it. Your initial communications were very good confirming order and being dispatched on the same day. You then notified me that it was with Customs soon afterwards. However, it was over a week later before I heard anything, the delivery agent in the UK confirming that they had received it. Their delivery process was communicated frequently and delivered on time. I was becoming concerned during the long gap that occurred. I feel that if I had been advised that the Customs to UK delivery agent could take 7 - 10 days my concerns would have been avoided. That being said, I would have no problem ordering from Watch.co.uk again and highly recommended them to others wanting excellent products.

Top negative review

23 May 2023
 Verified review
Hi, Can you please help me with any information regarding my order from watch.co.uk? I received an item (watch) returned it but it seems to get stuck somewhere between me and seller. Return sent over a month ago with shipping/tracking number LO208212284GB When contacted PayPal they couldn't do anything because apparently watch.co.uk can't issue refund after certain time has passed (disregarding fact that item was stuck with haulier for over a month) and at this moment in time I have neither watch nor money.
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Reviews for watch.co.uk

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25 Nov 2023
 Verified review
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Answer by watch.co.uk
27 Nov 2023
Thank you for your positive review! Kind Regards, Team Watch.co.uk
24 Nov 2023
 Verified review
Excellent product. Took a little longer to arrive than I expected.
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Answer by watch.co.uk
24 Nov 2023
Thank you very much for your great review! Have a nice day, Team Watch.co.uk
24 Nov 2023
 Verified review
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Answer by watch.co.uk
24 Nov 2023
Thank you very much for your great review! Have a nice day, Team Watch.co.uk
17 Nov 2023
 Verified review
Nice strap but delivery was painfully slow
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Answer by watch.co.uk
17 Nov 2023
Good day, Thank you for your positive review Great to hear that you are enjoying the band. Apologies that delivery took longer than normal. If you have any further questions about this, we would like to hear from you. Kind Regards, Team Watch.co.uk
IH
Ian H.
Chipping Norton
12 Nov 2023
 Verified review
Slow delivery time
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Answer by watch.co.uk
13 Nov 2023
Thank you for your review We are sorry to hear that the package took longer to arrive than expected. If you have any questions about this, we would like to hear from you. Kind Regards, Team Watch.co.uk
10 Nov 2023
 Verified review
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Answer by watch.co.uk
10 Nov 2023
Thank you very much for the review. Have a nice day, Team Watch.co.uk
9 Nov 2023
 Verified review
Unfortunately I have not good experience with this brand and company. Sorry
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Answer by watch.co.uk
9 Nov 2023
Good morning Mohammad, thank you for the review. We are sorry to read this negative feedback without giving us an explanation about what went wrong. You were in touch with us regarding the delivery of your order, we informed you on the estimated delivery date. The order has been delivered less than 24h later than the estimated delivery time, if this was the cause of the negative feedback, we do apologize in name of the courier for the inconvenience. Feel free to reach out to us in the email thread in case you need assistance. Kind regards, Team Watch.co.uk
7 Nov 2023
 Verified review
Quick delivery. Well packaged. The pins ordered with watch strap (supposedly correct for my watch) don't fit but refitted original pins.
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Answer by watch.co.uk
9 Nov 2023
Thank you for your nice review and for the useful feedback! Kind Regards, Team Watch.co.uk
6 Nov 2023
 Verified review

Product good - delivery not so much

Product is decent as as described, however the delivery took ages and the communication on where it as not the best.
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Answer by watch.co.uk
7 Nov 2023
Good afternoon, Thank you for your positive review. Great to hear that you like the product! Sorry to hear that the item took longer to arrive than expected. If you have any questions about this, please let us know. Kind Regards, Team Watch.co.uk
2 Nov 2023
 Verified review
Your web site enabled me to select the correct replacement strap. The price was high but cheaper than buying a new watch. Your delivery was poor, too long and too expensive.
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Answer by watch.co.uk
2 Nov 2023
Great to hear that you were able to use our website to find a replacement strap. We hope you will enjoy this watch strap for a long time. Kind Regards, Team Watch.co.uk
2 Nov 2023
 Verified review
The watch strap did not turn up when stated but was informed and has now arrived
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Answer by watch.co.uk
2 Nov 2023
Good afternoon, Thank you for your review. We are happy to hear the watch strap arrived after all :) Hopefully you will now enjoy your purchase. Kind Regards, Team Watch.co.uk
30 Oct 2023
 Verified review

Good service, but hard sell on unnecessary upgrade…

They notified me when my item was back in stock and everything went smoothly. The 'Professional' tool that I was persuaded to buy was a waste of money - the basic one would have done the job just as well.
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Answer by watch.co.uk
30 Oct 2023
Thank you for your review! Kind regards, Team Watch.co.uk
29 Oct 2023
 Verified review

Citizen men’s watch bracelet

I found the item I was looking for on the website,the price was just fair.
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Answer by watch.co.uk
30 Oct 2023
Thank you for your positive review! We hope you will enjoy your purchase. Kind Regards, Team Watch.co.uk
29 Oct 2023
 Verified review
Delivered parts in good condition . Delivery was longer than expected but delay however was highlighted in email.
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Answer by watch.co.uk
30 Oct 2023
Good day, Thank you for your review. We apologize that the package took longer to arrive than expected. If you have any further questions about this, please feel free to contact us. Kind Regards, Team Watch.co.uk
20 Oct 2023
 Verified review
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Answer by watch.co.uk
23 Oct 2023
Thank you for your great review! :) Enjoy your purchase, and we hope to see you again. Kind Regards, Team Watch.co.uk
20 Oct 2023
 Verified review
Good service.
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Answer by watch.co.uk
23 Oct 2023
Thank you for your review! Kind regards, Team Watch.co.uk
13 Oct 2023
 Verified review
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Answer by watch.co.uk
13 Oct 2023
Thank you for your review! Kind regards, Team Watch.co.uk
13 Oct 2023
 Verified review
When ordered we were given a 10 day delivery, it arrived in 9 days, which was great.
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Answer by watch.co.uk
13 Oct 2023
Thank you very much for the feedback! Kind regards, Team Watch.co.uk
13 Oct 2023
 Verified review
Everything was fine except delivery was fairly slow- about a week.
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Answer by watch.co.uk
13 Oct 2023
Good afternoon, Thank you for your review! We have diferent shipping methods with different delviery time, so the customer can choos the one that they prefer. We hope you will enjoy your order! Kind Regards, Team Watch.co.uk
13 Oct 2023
 Verified review
Good experience across the board, delivery time was a little extended after posting but through no fault of watch.co.uk, customs services took a while to clear the item. Would happily buy from here again
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Answer by watch.co.uk
13 Oct 2023
Good afternoon, Thank you for your review! :) We hope you will enjoy your order. Kind Regards, Team Watch.co.uk