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Top positive review
19 Aug 2023
Verified review
Extremely pleased with the strap that I ordered from you. It is a genuine, high quality exact replacement for the original. My watch now looks and feels like it was the first day I bought it. Your initial communications were very good confirming order and being dispatched on the same day. You then notified me that it was with Customs soon afterwards. However, it was over a week later before I heard anything, the delivery agent in the UK confirming that they had received it. Their delivery process was communicated frequently and delivered on time. I was becoming concerned during the long gap that occurred. I feel that if I had been advised that the Customs to UK delivery agent could take 7 - 10 days my concerns would have been avoided. That being said, I would have no problem ordering from Watch.co.uk again and highly recommended them to others wanting excellent products.
Hi,
Can you please help me with any information regarding my order from watch.co.uk?
I received an item (watch) returned it but it seems to get stuck somewhere between me and seller.
Return sent over a month ago with shipping/tracking number LO208212284GB
When contacted PayPal they couldn't do anything because apparently watch.co.uk can't issue refund after certain time has passed (disregarding fact that item was stuck with haulier for over a month) and at this moment in time I have neither watch nor money.
Thank you for your kind review!
Greetings, Team Watch.co.uk
8 Feb 2024
Verified review
Hi there, the watch is perfect, but the delivery was nightmare. It was more than a week delay, and I had to go to the local post office to take it as if sent from aliexpress/the chiepest site here/. You showld be ask for some extra money, and send by UPS or DHL.
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Answer by watch.co.uk
9 Feb 2024
Good afternoon,
Thank you very much for your review. Apologies that the package arrived later than expected! On our website we offer several shipping options including DHL Express. We certainly hope that we will see you again next time. If anything is unclear, please feel free to contact us. Kind Regards, Team Watch.co.uk
25 Jan 2024
Verified review
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Answer by watch.co.uk
2 Feb 2024
Dear Anthony,
Thank you for your review! We vaule your opinion, and we will work hard to make sure you have a even better experience with us next time!
Sincerely,
Watch.co.uk Team
8 Jan 2024
Verified review
The strap seems very low quality for the price of over£80. And I don't believe it is a genuine citizen replacement
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Answer by watch.co.uk
9 Jan 2024
Good afternoon, Thank you for your review.
We are very sorry that you are not satisfied with the quality of the strap. In any case, we can reassure you that all our products are 100% original from the brand itself. In this case, we would like to contact you to find out what is wrong and solve it for you as best as possible. Kind Regards, Team Watch.co.uk
kept me informed but delivery one day later than promised
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Answer by watch.co.uk
3 Jan 2024
Thank you for your positive review!
Nice to hear that everything is to your liking. We hope you will enjoy your purchase.
Kind Regards, Team Watch.co.uk
30 Dec 2023
Verified review
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Answer by watch.co.uk
7 days ago
Thank you for your positive review!
We'll keep improving and we hope to overcome your expectations in your next visit.
Kind Regards, Team Watch.co.uk
30 Dec 2023
Verified review
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Answer by watch.co.uk
7 days ago
Thank you for your positive review!
We'll keep improving and we hope to overcome your expectations in your next visit.
Kind Regards, Team Watch.co.uk
27 Dec 2023
Verified review
Item good, but delivery took longer than expected.
I liked that the item was as advertised. The thing you could do better is shorten the length of time to deliver, it took 8 days.
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Answer by watch.co.uk
28 Dec 2023
Thank you for your positive review and feedback! Greetings, Team Watch.co.uk
26 Dec 2023
Verified review
thought the shipping cost was a bit expensive
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Answer by watch.co.uk
28 Dec 2023
Thank you for your positive review!
Nice to hear that everything is to your liking. Enjoy your purchase!
Kind Regards,
Team Watch.co.uk
20 Dec 2023
Verified review
Okay but took a while to come and when it did the paperwork showed that the watch had been sold by a company in Holland. What’s with the UK internet domain?
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19 Dec 2023
Verified review
Incorrect address put on parcel therefore not delivered to me as stated!,
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Answer by watch.co.uk
19 Dec 2023
Good afternoon, thank you for your review.
We are sorry to hear that the package did not arrive for this reason. We have sent the package to the address you provided. When we open the track & trace we see that the package was delivered on December 17. If the package has not reached you, we would like to hear from you so that we can look for a suitable solution. Kind Regards, Team Watch.co.uk
18 Dec 2023
Verified review
I was sent the incorrect item. Incorrect reference and a different customer entirely.
I was sent the incorrect item. The item I ordered was in stock and now they are stating no stock. That's probably because I ordered the last one.
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Answer by watch.co.uk
18 Dec 2023
Dear Michelle,
Thank you for your review. We see that you have received the wrong strap for another customer, we sincerely apologize for this!
We will be happy to resolve this for you and will contact you by email. Kind Regards, Team Watch.co.uk
18 Dec 2023
Verified review
Very good
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Answer by watch.co.uk
18 Dec 2023
Thank you for your positive review!
We hope you will enjoy your purchase!
Kind regards, Team Watch.co.uk
17 Dec 2023
Verified review
quality of strap
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Answer by watch.co.uk
18 Dec 2023
Thank you for your positive review!
Kind Regards, Team Watch.co.uk
10 Dec 2023
Verified review
The spring bars I bought along with the watch strap didn't work well, so I used the old ones which were still in good shape. The strap itself and the tool for fitting the bars are fine.
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Answer by watch.co.uk
11 Dec 2023
Good afternoon,
Thank you for your great review!
Please, feel free to contact us at info@watch.co.uk in case you need further help with your order!
We stay at your disposal in case of any further question.
Kind regards,
Team Watch.co.uk
10 Dec 2023
Verified review
Shame about Evri
Online ordering was easy and it was quickly acknowledged giving a delivery date. When the products arrived they were exactly what I ordered and I was pleased by the quality of the goods. Unfortunately, Evri failed to meet the delivery date. Had the goods arrived on time I would have given a five star review. It is shame the supplier was let down by Evri. I hope they think about switching their chosen shipper.
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Answer by watch.co.uk
11 Dec 2023
Good afternoon,
Thank you for the great review and for the useful feedback about the courier service.
We hope to see you again on our website.
Have a nice day,
Team Watch.co.uk
6 Dec 2023
Verified review
After sales is disappointing, lacking information regarding the return status,feel they have washed the hands of the sale, that has been returned.Shame on you.
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Answer by watch.co.uk
7 Dec 2023
Dear Jill, Thank you for your review.
We are sorry to hear that you are not satisfied with the after-sales service. We see that you have registered the return shipment with us, but it has not yet been received by us. We do not know exactly what this is about and will therefore contact you about this. We will do everything we can to reach an agreement with you. Greetings, Team Watch.co.uk
26 Nov 2023
Verified review
Good product well packaged
To be honest I did not know I was buying from Holland which caused some delays in shipping to uk. The watch was perfect for my grandson and adjustment was included which is excellent. Overall very happy. PSC
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Answer by watch.co.uk
27 Nov 2023
Thank you for your positive review!
We hope your grandson will enjoy the watch. Kind Regards, Team Watch.co.uk
26 Nov 2023
Verified review
Good watch strap postage expensive
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Answer by watch.co.uk
27 Nov 2023
Thank you for your positive review!
Enjoy your purchase. Kind Regards, Team Watch.co.uk
26 Nov 2023
Verified review
Great Swatch Straps
Great choice of Swatch straps which are very hard to get.
I only dropped a * because I thought they were in the UK because of their name ending .co.uk
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Answer by watch.co.uk
27 Nov 2023
Good day,
Thank you for your positive review! Great to hear that you were able to find the products with us. Kind Regards, Team Watch.co.uk
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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