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Top positive review
19 Aug 2023
Verified review
Extremely pleased with the strap that I ordered from you. It is a genuine, high quality exact replacement for the original. My watch now looks and feels like it was the first day I bought it. Your initial communications were very good confirming order and being dispatched on the same day. You then notified me that it was with Customs soon afterwards. However, it was over a week later before I heard anything, the delivery agent in the UK confirming that they had received it. Their delivery process was communicated frequently and delivered on time. I was becoming concerned during the long gap that occurred. I feel that if I had been advised that the Customs to UK delivery agent could take 7 - 10 days my concerns would have been avoided. That being said, I would have no problem ordering from Watch.co.uk again and highly recommended them to others wanting excellent products.
Hi,
Can you please help me with any information regarding my order from watch.co.uk?
I received an item (watch) returned it but it seems to get stuck somewhere between me and seller.
Return sent over a month ago with shipping/tracking number LO208212284GB
When contacted PayPal they couldn't do anything because apparently watch.co.uk can't issue refund after certain time has passed (disregarding fact that item was stuck with haulier for over a month) and at this moment in time I have neither watch nor money.
Thank you for your review
We are sorry to hear that the package took longer to arrive than expected. If you have any questions about this, we would like to hear from you.
Kind Regards, Team Watch.co.uk
10 Nov 2023
Verified review
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Answer by watch.co.uk
10 Nov 2023
Thank you very much for the review.
Have a nice day,
Team Watch.co.uk
9 Nov 2023
Verified review
Unfortunately I have not good experience with this brand and company. Sorry
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Answer by watch.co.uk
9 Nov 2023
Good morning Mohammad, thank you for the review.
We are sorry to read this negative feedback without giving us an explanation about what went wrong.
You were in touch with us regarding the delivery of your order, we informed you on the estimated delivery date. The order has been delivered less than 24h later than the estimated delivery time, if this was the cause of the negative feedback, we do apologize in name of the courier for the inconvenience.
Feel free to reach out to us in the email thread in case you need assistance.
Kind regards,
Team Watch.co.uk
7 Nov 2023
Verified review
Quick delivery. Well packaged. The pins ordered with watch strap (supposedly correct for my watch) don't fit but refitted original pins.
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Answer by watch.co.uk
9 Nov 2023
Thank you for your nice review and for the useful feedback!
Kind Regards,
Team Watch.co.uk
6 Nov 2023
Verified review
Product good - delivery not so much
Product is decent as as described, however the delivery took ages and the communication on where it as not the best.
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Answer by watch.co.uk
7 Nov 2023
Good afternoon,
Thank you for your positive review.
Great to hear that you like the product! Sorry to hear that the item took longer to arrive than expected. If you have any questions about this, please let us know.
Kind Regards, Team Watch.co.uk
2 Nov 2023
Verified review
Your web site enabled me to select the correct replacement strap. The price was high but cheaper than buying a new watch. Your delivery was poor, too long and too expensive.
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Answer by watch.co.uk
2 Nov 2023
Great to hear that you were able to use our website to find a replacement strap.
We hope you will enjoy this watch strap for a long time.
Kind Regards, Team Watch.co.uk
2 Nov 2023
Verified review
The watch strap did not turn up when stated but was informed and has now arrived
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Answer by watch.co.uk
2 Nov 2023
Good afternoon,
Thank you for your review.
We are happy to hear the watch strap arrived after all :)
Hopefully you will now enjoy your purchase.
Kind Regards, Team Watch.co.uk
31 Oct 2023
Verified review
I was happy with strap but felt you could have supplied pin removal with order as with switch they supplied this with item for free … and it’s really is needed to do the job without damaging watch..
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Answer by watch.co.uk
31 Oct 2023
Good morning, thank you for the feedback!
We do sell the tool to remove the pins, the system suggests you to add it to the shopping cart just before finalizing the order!
Have a nice day,
Team Watch.co.uk
30 Oct 2023
Verified review
Watch strap is fine but delivery was very very slow……, almost 3 weeks to the uK.
Shop is not in the Uk despite what website/name suggests…
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Answer by watch.co.uk
31 Oct 2023
Good morning Matthew,
Your order was delivered 48h later than the estimated delivery day, we are sorry for that.
But we would like to remember that you shouldn't be counting the weeks but the working days, as no courier delivers on Saturdays and Sundays.
Kind regards,
Team Watch.co.uk
30 Oct 2023
Verified review
Good service, but hard sell on unnecessary upgrade…
They notified me when my item was back in stock and everything went smoothly. The 'Professional' tool that I was persuaded to buy was a waste of money - the basic one would have done the job just as well.
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Answer by watch.co.uk
30 Oct 2023
Thank you for your review!
Kind regards,
Team Watch.co.uk
29 Oct 2023
Verified review
Citizen men’s watch bracelet
I found the item I was looking for on the website,the price was just fair.
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Answer by watch.co.uk
30 Oct 2023
Thank you for your positive review!
We hope you will enjoy your purchase.
Kind Regards, Team Watch.co.uk
29 Oct 2023
Verified review
Delivered parts in good condition . Delivery was longer than expected but delay however was highlighted in email.
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Answer by watch.co.uk
30 Oct 2023
Good day, Thank you for your review.
We apologize that the package took longer to arrive than expected. If you have any further questions about this, please feel free to contact us. Kind Regards, Team Watch.co.uk
25 Oct 2023
Verified review
They quoted unrealistic delivery times then didn't deliver or communicate. Thought there were a scam. They did eventually communicate an then did deliver the correct order by DHL and I am very happy. But they created unnecessary stress due to lack of communication and long delivery delay.
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Answer by watch.co.uk
26 Oct 2023
Good afternoon Simon, thank you for the review.
We are sorry again for the inconvenience, as I see you were in touch with us by email.
One of the product you ordered required a transit from our supplier, which caused a delay with the shipping of the full order.
We are glad to hear you finally received the watches.
Kind regards,
Team Watch.co.uk
25 Oct 2023
Verified review
Delivery took two weeks with no explanation.
E mailed helplines but no reply until nearly two weeks before letting me know of hold up.
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Answer by watch.co.uk
26 Oct 2023
Good afternoon, thank you for your comment.
We must consider the working days only, as no courier deliver during weekends.
When you select the shipping method you prefer, you agree to the delivery time that it is shown on the website.
Anyway, we see that your order was delivered 24h later than the expected delivery date, so we apologize in name of the courier.
Kind regards,
Team Watch.co.uk
21 Oct 2023
Verified review
Seiko notified me to let me know the style of strap was not available in their stock. What looked identical at Watch.co.uk is very slightly different, metal clasp not the same and is wider in comparison. It was a bit tricky to fit (using the correct tool) but fits; with patience.
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Answer by watch.co.uk
23 Oct 2023
Good day,
Thank you for your review. We are happy to hear that we were finally able to attach the strap to your watch. We hope you like it. If you have any further questions, please let us know.
Kind Regards, Team Watch.co.uk
20 Oct 2023
Verified review
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Answer by watch.co.uk
23 Oct 2023
Thank you for your great review! :)
Enjoy your purchase, and we hope to see you again.
Kind Regards, Team Watch.co.uk
20 Oct 2023
Verified review
Good service.
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Answer by watch.co.uk
23 Oct 2023
Thank you for your review!
Kind regards,
Team Watch.co.uk
19 Oct 2023
Verified review
Find a much cheaper way of sending awatchstrap
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Answer by watch.co.uk
23 Oct 2023
Good day,
Thank you for your review!
We will take your feedback into account and see how we can improve. We hope that your order is to your satisfaction.
Kind Regards, Team Watch.co.uk
17 Oct 2023
Verified review
The movable loop to hold the strap in place split and so is useless. Should have perhaps opted for a cheaper “non Boss” strap
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Answer by watch.co.uk
17 Oct 2023
Dear Andrew,
Thank you for your review. Sorry the band is broken!
In this case we will contact you about how we can best solve this for you.
Kind Regards, Team Watch.co.uk
13 Oct 2023
Verified review
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Answer by watch.co.uk
13 Oct 2023
Thank you for your review!
Kind regards,
Team Watch.co.uk
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