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Top positive review
19 Aug 2023
Verified review
Extremely pleased with the strap that I ordered from you. It is a genuine, high quality exact replacement for the original. My watch now looks and feels like it was the first day I bought it. Your initial communications were very good confirming order and being dispatched on the same day. You then notified me that it was with Customs soon afterwards. However, it was over a week later before I heard anything, the delivery agent in the UK confirming that they had received it. Their delivery process was communicated frequently and delivered on time. I was becoming concerned during the long gap that occurred. I feel that if I had been advised that the Customs to UK delivery agent could take 7 - 10 days my concerns would have been avoided. That being said, I would have no problem ordering from Watch.co.uk again and highly recommended them to others wanting excellent products.
Hi,
Can you please help me with any information regarding my order from watch.co.uk?
I received an item (watch) returned it but it seems to get stuck somewhere between me and seller.
Return sent over a month ago with shipping/tracking number LO208212284GB
When contacted PayPal they couldn't do anything because apparently watch.co.uk can't issue refund after certain time has passed (disregarding fact that item was stuck with haulier for over a month) and at this moment in time I have neither watch nor money.
Good afternoon, Thank you for your review. We apologize that the package arrived later than expected. We hope you enjoy your purchase and hope to see you again soon. Kind Regards Team Watch.co.uk
21 Jul 2023
Verified review
I need to return a watch strap, but despite their adverts there is no way I can do it.
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Answer by watch.co.uk
24 Jul 2023
Dear David, Thank you for your review! We are sorry to hear that you are unable to return your package, so we will contact you by email to guide you further in this! Regards, Team Watch.co.uk
21 Jul 2023
Verified review
Quick delivery, but disappointed the strap never came with a pin to fix to the watch this was not mentioned in the description.
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Answer by watch.co.uk
21 Jul 2023
Dear Graham, Thank you for your review. Sorry this wasn't clear! We will send the pins under service to you right away!:) Kind Regards, Team Watch.co.uk
21 Jul 2023
Verified review
Slow delivery
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review. We apologize that the package arrived later than expected. We hope you enjoy your purchase and hope to see you again soon. Kind Regards Team Watch.co.uk
21 Jul 2023
Verified review
I was under the impression that as a website registered in the UK, the parts would be sourced from the UK but this was not the case and I feel that the website was misleading as it was not clear that the parts would be sourced from outside the UK
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review.
We are very sorry that you did not know that we are a company in the Netherlands. This is clearly stated on the website. We hope you enjoy your purchase, if you have any questions please do not hesitate to contact us! Regards, Team Watch.co.uk
21 Jul 2023
Verified review
Faster Delivery time have had items delivered from America quicker or don't charge so much for postage if going to take 2 weeks
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review. We apologize that the package arrived later than expected. We hope you enjoy your purchase and hope to see you again soon. Kind Regards Team Watch.co.uk
21 Jul 2023
Verified review
Delivery was late and the colour did dot seem to match my expectations. The price is also very expensive for the quality.
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review. If you still have questions, you can always contact us. Regards, Team Watch.co.uk
18 Jul 2023
Verified review
Incomplete parcel
Make sure that all items sold have been sent to the customer
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Answer by watch.co.uk
18 Jul 2023
Good afternoon,
Thank you for your review. We are very sorry to read that an item was missing. Since we already spoke this morning, we hope this is resolved for you :)
Greeting, Watch.co.uk
The watch strap is very good. The delivery time was long. I purchased a strap for my TW Steel watch at the same time and from the same country on Sunday 9th July. TW was free delivery and included the tool to replace the strap. The strap from TW was delivered on Tuesday the 11th. However the strap from Watch.co.uk cost me £5.70 delivery and the tool £1.73. The strap was delivered on the 17th, therfore doubtful I would buy from Watch.co.uk again.
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Answer by watch.co.uk
18 Jul 2023
Dear Keith,
Thank you for your review. We are happy to hear that you like the band. If you have any doubts about placing an order for the next time, you can always contact us in advance. Then we are happy to look with you at the best and fastest shipping option :) Regards, Team Watch.co.uk
easy to order fast delivery only marked down as quality of strap is poor the small strap retainer was broken on arrival but to return it was going to be a hassle so using it without it
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Answer by watch.co.uk
18 Jul 2023
Good afternoon,
Thank you for your review.
We are sorry to hear that the quality is not good and that you cannot enjoy it now. We are happy to solve this for you! I would like to ask you to contact us. Sincerely, Team Watch.co.uk
24 Jun 2023
Verified review
Just ordered two zone watch . Took so long as it came from Nederland.arrived but not moving just dead. So will be sending it back for refund as it’s no good and have a trip abroad.I’m sorry for above rating .
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Answer by watch.co.uk
27 Jun 2023
Good morning, thank you for your review!
We are sorry to hear about this issue, I see that you never reached out to us about the problem.
I am going to send you an email right now to better check what happened and, of course, to assist you with the return process and to make sure to find a solution asap.
Talk to you soon,
Team Watch.co.uk
23 May 2023
Verified review
Very poor Brexit excuse
Hi,
Can you please help me with any information regarding my order from watch.co.uk?
I received an item (watch) returned it but it seems to get stuck somewhere between me and seller.
Return sent over a month ago with shipping/tracking number LO208212284GB
When contacted PayPal they couldn't do anything because apparently watch.co.uk can't issue refund after certain time has passed (disregarding fact that item was stuck with haulier for over a month) and at this moment in time I have neither watch nor money.
Report review
Answer by watch.co.uk
24 May 2023
Good afternoon,
Thank you for your review.
We are sorry to hear that your return shipment has not yet reached us, we are happy to see how we can solve this for you in the best possible way! we will therefore contact you via email. Kind Regards, Team Watch.co.uk
17 May 2023
Verified review
Parcel could have been lost
The watches are lovely, well packaged, but we almost did not receive them. Such a high value item should have been sent signed for? The courier had the wrong address, and they dropped it off at some flats across the road, we had to contact the building manager who fortunately recognised the post boxes on the photo, and we could go retrieve the parcel.
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Answer by watch.co.uk
17 May 2023
Good afternoon,
Thank you for your review!
We are sorry to hear that it turned out this way, this is obviously not the intention! we are glad that you have received the package. If there is anything else we can do for you, please do not hesitate to contact our customer service. Kind regards, Team Watch.co.uk
16 May 2023
Verified review
Still waiting 3 weeks later for watch strap
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Answer by watch.co.uk
17 May 2023
Good afternoon,
Thank you for your review. When we open your track & trace, we see that the package was delivered on May 15 in the letterbox.
Could you please check this? If you still have not received the package, I would like to ask you to contact our customer service, we will ensure that this is resolved as well as possible. Kind Regards, Team Watch.co.uk
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