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Top positive review
19 Aug 2023
Verified review
Extremely pleased with the strap that I ordered from you. It is a genuine, high quality exact replacement for the original. My watch now looks and feels like it was the first day I bought it. Your initial communications were very good confirming order and being dispatched on the same day. You then notified me that it was with Customs soon afterwards. However, it was over a week later before I heard anything, the delivery agent in the UK confirming that they had received it. Their delivery process was communicated frequently and delivered on time. I was becoming concerned during the long gap that occurred. I feel that if I had been advised that the Customs to UK delivery agent could take 7 - 10 days my concerns would have been avoided. That being said, I would have no problem ordering from Watch.co.uk again and highly recommended them to others wanting excellent products.
Hi,
Can you please help me with any information regarding my order from watch.co.uk?
I received an item (watch) returned it but it seems to get stuck somewhere between me and seller.
Return sent over a month ago with shipping/tracking number LO208212284GB
When contacted PayPal they couldn't do anything because apparently watch.co.uk can't issue refund after certain time has passed (disregarding fact that item was stuck with haulier for over a month) and at this moment in time I have neither watch nor money.
I was happy with strap but felt you could have supplied pin removal with order as with switch they supplied this with item for free … and it’s really is needed to do the job without damaging watch..
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Answer by watch.co.uk
31 Oct 2023
Good morning, thank you for the feedback!
We do sell the tool to remove the pins, the system suggests you to add it to the shopping cart just before finalizing the order!
Have a nice day,
Team Watch.co.uk
30 Oct 2023
Verified review
Watch strap is fine but delivery was very very slow……, almost 3 weeks to the uK.
Shop is not in the Uk despite what website/name suggests…
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Answer by watch.co.uk
31 Oct 2023
Good morning Matthew,
Your order was delivered 48h later than the estimated delivery day, we are sorry for that.
But we would like to remember that you shouldn't be counting the weeks but the working days, as no courier delivers on Saturdays and Sundays.
Kind regards,
Team Watch.co.uk
25 Oct 2023
Verified review
They quoted unrealistic delivery times then didn't deliver or communicate. Thought there were a scam. They did eventually communicate an then did deliver the correct order by DHL and I am very happy. But they created unnecessary stress due to lack of communication and long delivery delay.
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Answer by watch.co.uk
26 Oct 2023
Good afternoon Simon, thank you for the review.
We are sorry again for the inconvenience, as I see you were in touch with us by email.
One of the product you ordered required a transit from our supplier, which caused a delay with the shipping of the full order.
We are glad to hear you finally received the watches.
Kind regards,
Team Watch.co.uk
25 Oct 2023
Verified review
Delivery took two weeks with no explanation.
E mailed helplines but no reply until nearly two weeks before letting me know of hold up.
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Answer by watch.co.uk
26 Oct 2023
Good afternoon, thank you for your comment.
We must consider the working days only, as no courier deliver during weekends.
When you select the shipping method you prefer, you agree to the delivery time that it is shown on the website.
Anyway, we see that your order was delivered 24h later than the expected delivery date, so we apologize in name of the courier.
Kind regards,
Team Watch.co.uk
21 Oct 2023
Verified review
Seiko notified me to let me know the style of strap was not available in their stock. What looked identical at Watch.co.uk is very slightly different, metal clasp not the same and is wider in comparison. It was a bit tricky to fit (using the correct tool) but fits; with patience.
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Answer by watch.co.uk
23 Oct 2023
Good day,
Thank you for your review. We are happy to hear that we were finally able to attach the strap to your watch. We hope you like it. If you have any further questions, please let us know.
Kind Regards, Team Watch.co.uk
19 Oct 2023
Verified review
Find a much cheaper way of sending awatchstrap
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Answer by watch.co.uk
23 Oct 2023
Good day,
Thank you for your review!
We will take your feedback into account and see how we can improve. We hope that your order is to your satisfaction.
Kind Regards, Team Watch.co.uk
17 Oct 2023
Verified review
The movable loop to hold the strap in place split and so is useless. Should have perhaps opted for a cheaper “non Boss” strap
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Answer by watch.co.uk
17 Oct 2023
Dear Andrew,
Thank you for your review. Sorry the band is broken!
In this case we will contact you about how we can best solve this for you.
Kind Regards, Team Watch.co.uk
9 Oct 2023
Verified review
delivery was a bit slow but arrived well and happy with the product
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Answer by watch.co.uk
9 Oct 2023
Good afternoon,
Thank you for your positive review,
Sorry to hear that the package arrived later than expected. We hope you will enjoy your order.
Kind Regards, Team Watch.co.uk
9 Oct 2023
Verified review
A long time to arrive.
The watch took a long time to arrive, very little in the way of updates. The watch arrived in good condition despite hanging out of its swatch packaging. The surrounding packing was OK and protected it
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Answer by watch.co.uk
9 Oct 2023
Good afternoon,
Thank you for your positive review,
Sorry to hear that the package arrived later than expected. We hope you will enjoy your order.
Kind Regards, Team Watch.co.uk
30 Sept 2023
Verified review
Take too long to deliver
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Answer by watch.co.uk
2 Oct 2023
Good afternoon,
Thank you for your review.
Our sincere apologies that the package arrived later than expected.
If you have any further questions about this, please let us know.
Kind Regards, Team Watch.co.uk
29 Sept 2023
Verified review
I am disappointed that despite advertising item arrives in 4-6 working days, it took two weeks.
However received correct item.
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Answer by watch.co.uk
29 Sept 2023
Good afternoon,
Thank you for your review.
Our sincere apologies that the package arrived later than expected.
If you have any further questions about this, please let us know.
Kind Regards, Team Watch.co.uk
21 Sept 2023
Verified review
worst shipping services ever
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Answer by watch.co.uk
21 Sept 2023
Good afternoon,
Thank you for your review. We are sorry to hear that you are not happy with the shipping option.
We now see that your package was delivered on the 19th, could you please indicate whether this is correct? If you have not received the package, please let us know so that we can solve this for you! Greeting, Team Watch.co.uk
16 Sept 2023
Verified review
Get rid of evri/Hermes they are awful make returns easier too complicated requiring printers that most people don’t have. Pre printed return labels would be a lot more useful
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Answer by watch.co.uk
16 Sept 2023
Good morning Bill,
Thank you for your comment and for the feedback!
Unfortunately, as UK is no longer part of the EU, we do not have free return labes, as we can only cover the return cost for orders inside the EU.
Kind regards,
Team Watch.co.uk
10 Sept 2023
Verified review
Good product slow delivery
Disappointed with the length of delivery
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Answer by watch.co.uk
11 Sept 2023
Good afternoon,
Thank you for your positive review! We apologize that the package arrived a little later than expected. We hope you enjoy your order. If you have any further questions, please let us know.
Greetings, Team Watch.co.uk
19 Aug 2023
Verified review
Seiko watch strap & fixing pins
The watch strap pins that attach the strap to the watch that were sent were to large a diameter and did not fit the strap. The watch strap itself was of very good quality.
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Answer by watch.co.uk
22 Aug 2023
Good afternoon,
Thank you for your review, sorry to hear that the pins are not the correct size. If you still want to have these, we would love to hear from you, it is best to contact our customer service.
Regards, Team Watch.co.uk
9 Aug 2023
Verified review
Delivery took longer than predicted. Paid for 3-5 days, took 7. Came from the Netherlands.
Not sure the strap is genuine Victorinox, it has the logo on the fastener, but previous ones said they were genuine on the inside of the strap, but it’s leather, looks ok and does the job.
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Answer by watch.co.uk
10 Aug 2023
Good afternoon,
Thank you for your positive review! We apologize that the package took longer than expected. The strap is 100% original from the Victorinox brand, if you have any further questions about this, please do not hesitate to contact us! Kind Regards, Team Watch.co.uk
6 Aug 2023
Verified review
Completely wrong item received
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Answer by watch.co.uk
8 Aug 2023
Good afternoon, thank you for your feedback.
We are very sorry to read about this issue.
We will send you an email right away to better check what happened and to find a solution asap.
Talk to you soon,
Watch.co.uk team
4 Aug 2023
Verified review
When fitting the strap the it fell apart, it was clearly just glued, very poor. How do I get my money back?
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Answer by watch.co.uk
5 Aug 2023
Good afternoon, thank you for the review.
We are sorry to hear about the issue.
We will send an email to follow up.
Regards,
Team Watch.co.uk
2 Aug 2023
Verified review
Watch is good, gift wrapping is rubbish
The watch is very nice. However, the gift wrapping was a waste of money. I don't call a big green box gift wrapping.
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Answer by watch.co.uk
3 Aug 2023
Good afternoon,
Thank you for your review. Glad to hear you like the watch! thanks for the feedback on the packaging material, we will do something about this. If you have any further questions, feel free to let us know! Regards, Team Watch.co.uk
26 Jul 2023
Verified review
Delivery date was missed. No communication from seller. Complaint by buyer prompted seller investigation, otherwise unlikely?
Item eventually arrived, and is ideal.
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Answer by watch.co.uk
26 Jul 2023
Good afternoon, thank you for your feedback!
When the customer reports a delay, we always have to get in touch with the courier to check what is happening and to ask for more information about the issue.
We see that the order was delivered 2 days after the estimated delivery date, we apologize for the delay.
We always try to avoid these issues, but sometimes it can happen that, for different reasons, a package can be slightly delayed. People working with the courier company are humans, after all :)
We hope to see you again and exceed your expectations,
Team Watch.co.uk
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