watch.co.uk
Reviews:

1,039 reviews in the last 12 months6,864 total reviews  

4.74
Excellent

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Top positive review

19 Aug 2023
 Verified review
Extremely pleased with the strap that I ordered from you. It is a genuine, high quality exact replacement for the original. My watch now looks and feels like it was the first day I bought it. Your initial communications were very good confirming order and being dispatched on the same day. You then notified me that it was with Customs soon afterwards. However, it was over a week later before I heard anything, the delivery agent in the UK confirming that they had received it. Their delivery process was communicated frequently and delivered on time. I was becoming concerned during the long gap that occurred. I feel that if I had been advised that the Customs to UK delivery agent could take 7 - 10 days my concerns would have been avoided. That being said, I would have no problem ordering from Watch.co.uk again and highly recommended them to others wanting excellent products.

Top negative review

23 May 2023
 Verified review
Hi, Can you please help me with any information regarding my order from watch.co.uk? I received an item (watch) returned it but it seems to get stuck somewhere between me and seller. Return sent over a month ago with shipping/tracking number LO208212284GB When contacted PayPal they couldn't do anything because apparently watch.co.uk can't issue refund after certain time has passed (disregarding fact that item was stuck with haulier for over a month) and at this moment in time I have neither watch nor money.
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Reviews for watch.co.uk

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Latest first
17 Apr 2024
 Verified review
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Answer by watch.co.uk
17 Apr 2024
Thank you very much for your great review! Kind Regards, Team Watch.co.uk
17 Apr 2024
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17 Apr 2024
Thank you for your kind review! Kind Regards, Team Watch.co.uk
17 Apr 2024
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17 Apr 2024
Thank you very much for your great review! Kind Regards, Team Watch.co.uk
16 Apr 2024
 Verified review
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Answer by watch.co.uk
17 Apr 2024
Thank you for your kind review! Kind Regards, Team Watch.co.uk
16 Apr 2024
 Verified review
Wrong item sent But they resolved the issue and have resent the correct item after a message sent through website was not answered I had to call, I suggest if you want an issue resolving then call
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Answer by watch.co.uk
16 Apr 2024
Good day, Thank you very much for your review. We are happy that we were able to resolve the issue. We do our best to always respond to emails we receive within 24-48 hours. Hopefully you will enjoy your purchase. Kind Regards, Team Watch.co.uk
14 Apr 2024
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15 Apr 2024
Thank you for your kind review! Kind Regards, Team Watch.co.uk
14 Apr 2024
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15 Apr 2024
Thank you for your kind review! Kind Regards, Team Watch.co.uk
14 Apr 2024
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15 Apr 2024
Thank you for your kind review! Kind Regards, Team Watch.co.uk
14 Apr 2024
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15 Apr 2024
Thank you for your kind review! Kind Regards, Team Watch.co.uk
14 Apr 2024
 Verified review
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Answer by watch.co.uk
15 Apr 2024
Thank you for your kind review! Kind Regards, Team Watch.co.uk
14 Apr 2024
 Verified review
Quick delivery the strap fits perfectly on the watch and looks great, I had wasted money on substitute strap the watch now looks good and feels great.
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Answer by watch.co.uk
15 Apr 2024
Thank you for your great review! Good to hear that everything is to your satisfaction. Kind Regards, Team Watch.co.uk
13 Apr 2024
 Verified review
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15 Apr 2024
Thank you for your kind review! Kind Regards, Team Watch.co.uk
13 Apr 2024
 Verified review
quick delivery , well packaged
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Answer by watch.co.uk
15 Apr 2024
Thank you for your great review! Good to hear that everything is to your satisfaction. Kind Regards, Team Watch.co.uk
13 Apr 2024
 Verified review
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15 Apr 2024
Thank you for your kind review! Kind Regards, Team Watch.co.uk
13 Apr 2024
 Verified review
Excellent
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Answer by watch.co.uk
15 Apr 2024
Thank you for your great review! Good to hear that everything is to your satisfaction. Kind Regards, Team Watch.co.uk
13 Apr 2024
 Verified review
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Answer by watch.co.uk
15 Apr 2024
Thank you for your kind review! Kind Regards, Team Watch.co.uk
13 Apr 2024
 Verified review
All good, well packaged
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Answer by watch.co.uk
15 Apr 2024
Thank you for your great review! Good to hear that everything is to your satisfaction. Kind Regards, Team Watch.co.uk
13 Apr 2024
 Verified review
Good choice
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Answer by watch.co.uk
15 Apr 2024
Thank you for your kind review! Kind Regards, Team Watch.co.uk
12 Apr 2024
 Verified review

Watch.co.uk totally lied to me!

Let down by Watch.co.uk this time. I’ve ordered many times before and have always been delighted by their service. Until now. Despite ordering in time and being assured of next day delivery, it took 48 rather than 24hrs to arrive. I queried the delay and was told that all watches are inspected before dispatch and that mine took a little longer than usual. As it happens, I’d ordered a bracelet for a watch, not the watch itself so their reply was utter bs! Really, really disappointing.
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Answer by watch.co.uk
15 Apr 2024
Good afternoon. We are sorry you feel you were lied to, and especially apologize for this miscommunication from our colleague. Indeed you have ordered a strap, but it was a 500€ strap, so it's also carefully verified before shipping, to make sure everything is in perfect conditions. Unfortunately we had a staff shortage that day, that caused a delay in the verification and ulterior shipping, casing it to miss the DHL carrier the same day. We truly do apologize for the situation, and especially you feel lied to due to an error in typing, but we can assure you we always do our best to ensure you receive your articles in perfect conditions, as you have experienced before. We hope we can, again, overcome your expectations in a future visit and wish you a nice day your watch.co.uk Service Team
12 Apr 2024
 Verified review
Good product. Fair price. As advertised.
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Answer by watch.co.uk
15 Apr 2024
Thank you for your great review! Good to hear that everything is to your satisfaction. Kind Regards, Team Watch.co.uk