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Top positive review
19 Aug 2023
Verified review
Extremely pleased with the strap that I ordered from you. It is a genuine, high quality exact replacement for the original. My watch now looks and feels like it was the first day I bought it. Your initial communications were very good confirming order and being dispatched on the same day. You then notified me that it was with Customs soon afterwards. However, it was over a week later before I heard anything, the delivery agent in the UK confirming that they had received it. Their delivery process was communicated frequently and delivered on time. I was becoming concerned during the long gap that occurred. I feel that if I had been advised that the Customs to UK delivery agent could take 7 - 10 days my concerns would have been avoided. That being said, I would have no problem ordering from Watch.co.uk again and highly recommended them to others wanting excellent products.
Hi,
Can you please help me with any information regarding my order from watch.co.uk?
I received an item (watch) returned it but it seems to get stuck somewhere between me and seller.
Return sent over a month ago with shipping/tracking number LO208212284GB
When contacted PayPal they couldn't do anything because apparently watch.co.uk can't issue refund after certain time has passed (disregarding fact that item was stuck with haulier for over a month) and at this moment in time I have neither watch nor money.
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Reviews for watch.co.uk
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26 Jul 2023
Verified review
Delivery date was missed. No communication from seller. Complaint by buyer prompted seller investigation, otherwise unlikely?
Item eventually arrived, and is ideal.
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Answer by watch.co.uk
26 Jul 2023
Good afternoon, thank you for your feedback!
When the customer reports a delay, we always have to get in touch with the courier to check what is happening and to ask for more information about the issue.
We see that the order was delivered 2 days after the estimated delivery date, we apologize for the delay.
We always try to avoid these issues, but sometimes it can happen that, for different reasons, a package can be slightly delayed. People working with the courier company are humans, after all :)
We hope to see you again and exceed your expectations,
Team Watch.co.uk
26 Jul 2023
Verified review
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Answer by watch.co.uk
26 Jul 2023
Thank you very much for your feedback!
Have a nice day,
Team Watch.co.uk
25 Jul 2023
Verified review
New strap.
New strap is an identical copy of original. Therefore fitting was easy. Arrived on time and I’m well pleased.
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Answer by watch.co.uk
25 Jul 2023
Dear Colin,
Thank you for your positive review! :)
Regards,
Team Watch.co.uk
24 Jul 2023
Verified review
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Answer by watch.co.uk
25 Jul 2023
Thank you for your amazing 5 star review review! :)
Regards,
Team Watch.co.uk
24 Jul 2023
Verified review
I had to be patient for 5 months but The Watch Co did get back in touch once the strap was in stock again. The delivery by Evri was disappointing because they missed the last delivery slot and no pre-advice or explanation. Not Watch Co's fault but they might find a more reliable courier.
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Answer by watch.co.uk
25 Jul 2023
Good afternoon, thank you for your great review and for the useful feedback! :)
Kind regards,
Team Watch.co.uk
24 Jul 2023
Verified review
Great communication from ordering to delivery.
Very happy with the product - arrived in a timely fashion & was exactly as we had hoped - bringing a very loved item back to it's best.
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Answer by watch.co.uk
25 Jul 2023
Good afternoon, thank you for your great review!
It is a pleasure to see you satisfied with our service :)
Kind regards,
Team Watch.co.uk
24 Jul 2023
Verified review
The delivery was posted to the wrong address & had to go round & ask neighbour if they had the delivery
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Answer by watch.co.uk
25 Jul 2023
Good afternoon Paul, thank you for your review!
Sorry to hear that, I see that we have shipped the package to the address provided at the moment you finalized the order: we apologize in name of the courier if something went wrong on their side.
We hope to see you again to provide a smoother experience! :)
Team Watch.co.uk.
23 Jul 2023
Verified review
Was able to obtain another strap with relevant tools
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Answer by watch.co.uk
24 Jul 2023
Good afternoon, Thank you for your review. Nice to read that you are satisfied. Looking forward to next time. Regards, Team Watch.co.uk
23 Jul 2023
Verified review
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Answer by watch.co.uk
24 Jul 2023
Good afternoon, Thank you for your review. Nice to read that you are satisfied. Looking forward to next time. Regards, Team Watch.co.uk
23 Jul 2023
Verified review
Took very long to be delivered
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Answer by watch.co.uk
24 Jul 2023
Good afternoon, Thank you for your review. We apologize that the package arrived later than expected. We hope you enjoy your purchase and hope to see you again soon. Kind Regards Team Watch.co.uk
21 Jul 2023
Verified review
OTHER COMPANIES TAKE NOTE
The item I ordered arrived on time and well packed, unfortunately I had ordered the wrong item, this was returned and refund was promptly back in my account. I ordered the correct item and it arrived a little early (great), the item was as described on their site, I cannot fault Watch co.uk.
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Answer by watch.co.uk
24 Jul 2023
Good afternoon, thank you for your review! Glad to hear that everything went smoothly. We hope to see you again in the future! Sincerely, Team Watch.co.uk
Excellent service, and friendly and prompt in communications again.
Thank-you.
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Answer by watch.co.uk
24 Jul 2023
Dear Paul, Thank you for your positive review!
Nice to hear :) We are happy to assist you! Regards, Team Watch.co.uk
21 Jul 2023
Verified review
Excellent watch strap.
Delivery could have been quicker but not really a problem.
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Answer by watch.co.uk
24 Jul 2023
Good afternoon, Thank you for your review. We apologize that the package arrived later than expected. We hope you enjoy your purchase and hope to see you again soon. Kind Regards Team Watch.co.uk
21 Jul 2023
Verified review
I need to return a watch strap, but despite their adverts there is no way I can do it.
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Answer by watch.co.uk
24 Jul 2023
Dear David, Thank you for your review! We are sorry to hear that you are unable to return your package, so we will contact you by email to guide you further in this! Regards, Team Watch.co.uk
21 Jul 2023
Verified review
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Answer by watch.co.uk
24 Jul 2023
Good afternoon, Thank you for your review. Nice to read that you are satisfied. Looking forward to next time. Regards, Team Watch.co.uk
21 Jul 2023
Verified review
Seiko replacement strap
Order arrived quickly and quality as described
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review. Nice to read that you are satisfied. Looking forward to next time. Regards, Team Watch.co.uk
21 Jul 2023
Verified review
Quick and efficient, arrived quicker than expected!
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, thank you for your review! Glad to hear that everything went smoothly. We hope to see you again in the future! Sincerely, Team Watch.co.uk
21 Jul 2023
Verified review
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review. Nice to read that you are satisfied. Looking forward to next time. Regards, Team Watch.co.uk
Good afternoon, Thank you for your review. Nice to read that you are satisfied. Looking forward to next time. Regards, Team Watch.co.uk
21 Jul 2023
Verified review
Beautiful summer watch
I hadn’t realised my watch was coming from abroad but explains why it took a while to arrive. I opted for the personalised fit but the individual who did it took out the links only from one end so making the whole look very lopsided. I will have to get it altered annoyingly.
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review.
The reason why in this case more links are removed at the bottom is because when you fold the clasp the band is equal on both sides. If this is not the case, you can always send it back to us so that we can adjust it, or you can go to a jeweler in the area. Regards, Team Watch.co.uk
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