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Top positive review
5 Oct 2023
Verified review
Good products at fair prices and by and large they stock all the accessory equipment you're likely to need for your pumping application.
It would be further helpful if the company defined clean, grey, dirty water in terms of respective frequency distribution of particle sizes per unit volume and quoted the tolerance of different types of pumps to particle sizes. For example, state whether a clean water pump will tolerate particle sizes of say 100 microns or more. In this connection the provision of a suitable range of hose filters would project the company to the "top of the tree."
1). Don’t state on your website to prospective purchasers you have an item in stock when you DONT!
2) Don’t tell customers via your customer service that an item will be dispatched today & delivered tomorrow when it clearly won’t as you don’t physically have it in stock!
3) ordered six days ago & still no delivery, no tracking information, no indication of being dispatched & told again by customer service on the phone it will be with you tomorrow.
Only order if you are not in a hurry to receive the item. No good if you are an engineer with a client who has no water supply for six days so far.
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Reviews for Waterpump.co.uk
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8 Jun 2023
Verified review
Water pump adventure
The quick delivery response, my pump arrived within 24 hours.
The sad part of the deal was I specifically asked to speak to someone via the requested email, but all I got was a message back- finish!!!
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7 Jun 2023
Verified review
Price and quick delivery.
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6 Jun 2023
Verified review
Prompt service, great customer advice
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28 May 2023
Verified review
Great bit of kit, does what is sayes on the box.
I would have liked a power cable attached. I was a bit suprised that it didn't come with one and it could have delayed me with the set up, which woud have been disappointing.
The kit is good and well-priced but the customer support is poor and only by email despite UK tel nbr and direction to VM - always hangs up. Aftersales tech support is pathetic.
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22 May 2023
Verified review
Great delivery, poor customer service.
Bought a pump that was supplied with a European plug adaptor but not wired. Queried this and was told they don’t come wires. Pump does not actually meet the requirements I have so want to send it back. Their returns process is slow, I’m wondering if they in fact are trying to frustrate that process.
On the plus side, delivery was excellent.
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20 May 2023
Verified review
Very informative website. Swift service and delivery. Top draw.
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19 May 2023
Verified review
Easy to use website with all the info you need. Quick delivery.
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10 May 2023
Verified review
Pipe adaptor is fine
All I ordered was a pipe adapter which was fine. Delivery charge was high, and included a European electrical plug adaptor for which I have no need.
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