Waterpump.co.ukReviews:
136 reviews in the last 12 months290 total reviews
Good
TrustmarkValid
Top positive review
5 Oct 2023
Verified review
Good products at fair prices and by and large they stock all the accessory equipment you're likely to need for your pumping application.
It would be further helpful if the company defined clean, grey, dirty water in terms of respective frequency distribution of particle sizes per unit volume and quoted the tolerance of different types of pumps to particle sizes. For example, state whether a clean water pump will tolerate particle sizes of say 100 microns or more. In this connection the provision of a suitable range of hose filters would project the company to the "top of the tree."
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EK
Eyolf K.
Leeds
Top negative review
8 Dec 2023
Verified review
1). Don’t state on your website to prospective purchasers you have an item in stock when you DONT!
2) Don’t tell customers via your customer service that an item will be dispatched today & delivered tomorrow when it clearly won’t as you don’t physically have it in stock!
3) ordered six days ago & still no delivery, no tracking information, no indication of being dispatched & told again by customer service on the phone it will be with you tomorrow.
Only order if you are not in a hurry to receive the item. No good if you are an engineer with a client who has no water supply for six days so far.
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Reviews for Waterpump.co.uk
15 Jul 2023
Verified review
Customer Service
On receipt of new pump found it had no electrical activity out of the box. An immediate replacement was sent without delay. Able to contact customer services with no difficulty to explain predicament
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13 Jul 2023
Verified review
Good website, fast delivery, first class product
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12 Jul 2023
Verified review
Great service, pump arrived swiftly and is excellent.
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IT
Ian T.
Crown
10 Jul 2023
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5 Jul 2023
Verified review
Phoned for advice very helpful did no go for the one that was recommended as it was out of stock.
Got the next one down dose the job perfectly great service thanks for you great help
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4 Jul 2023
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4 Jul 2023
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Very easy
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4 Jul 2023
Verified review
No reply to my query
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3 Jul 2023
Verified review
Very fast delivery pump working well
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30 Jun 2023
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30 Jun 2023
Verified review
Poor customer service
I phoned customer service for some advice on a product but was cut off instantaneously as the call went through. Happened numerous times. I emailed, I did get a response requesting a photo of the problem. I provided that but never heard anything back. Standard of customer service completely at odds with the intent stated on your website and the phone answering message.
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Answer by Waterpump.co.uk
11 Jul 2023
Dear Customer,
We apologize for the poor customer service experience you had when contacting us. Our phone lines were extremely busy in the month of June, resulting in difficulties reaching us. We also did not receive any emails from the provided email address.
We kindly request you to contact us again so that we can address your concerns promptly. We apologize for any inconvenience caused and appreciate your understanding.
Best regards,
Team Waterpump
30 Jun 2023
Verified review
Not happy at all a week after paying for a water pump still no pump to get told address was wrong jog on that's a poor excuse promoting 1to 2 days delivery yeh tight a week to get a answer and for phone lines get someone to answer them as all week trying to get answers and not even once an answer all in all I will never buy or recommend them to anyone
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Answer by Waterpump.co.uk
11 Jul 2023
Dear Dave,
We apologize for the delayed delivery of your water pump. Upon investigation, we discovered that there was an issue with the address provided, which caused the package to not be delivered.
We have been in contact with you and have reshipped the water pump with the correct address. We understand your frustration and apologize for any inconvenience caused by the delay and lack of communication.
We appreciate your feedback and patience. If you have any further concerns or need assistance, please don't hesitate to reach out to us directly. We value your business and are committed to improving our service.
Best regards,
Team Waterpump
27 Jun 2023
Verified review
Good delivery and a good product
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26 Jun 2023
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Good customer service
Broken plastic hose adapter on delivery due to poor packaging by the manufacturer. Pump was delivered quickly and substitute connectors rapidly supplied.
Pump now installed and working as hoped
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25 Jun 2023
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20 Jun 2023
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Good choice, value and delivery
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16 Jun 2023
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9 Jun 2023
Verified review
101%
Nearly every supplier quotes next day delivery but it takes from a few days, weeks or never turns up.
Water pump.com delivered the next day, have made a favorite and now my preferred supplier.
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8 Jun 2023
Verified review
Don’t bother phoning them you have to email
One of the many businesses that do not answer the phone after many tries
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