Waterpump.co.uk

Reviews:

Dear Customer, It is legally allowed if it is supplied with the right adapter, which we indeed provide. We understand that there may be confusion at times, but we ensure that our products comply with all applicable regulations. If you have any further questions, feel free to ask. Kind regards, Team Waterpump

Dear customer, We appreciate your feedback and apologize for any inconvenience caused during your recent experience with us. We want to address your concerns and provide clarity on the situation. Firstly, we want to clarify that for products originating from an external warehouse, we clearly indicate longer delivery times during the ordering process, and this information is visible to customers. We understand the importance of accurate delivery estimates and strive to keep our customers informed. In your case, there was an unfortunate miscommunication, and we sincerely apologize for any confusion. Our customer service team received information from the warehouse indicating that your order would be shipped promptly. However, it seems there was a delay in the process, and we regret any frustration this may have caused. We genuinely understand the urgency of your situation, especially when it involves essential items. We acknowledge the challenges you faced, and we're committed to resolving the issue. We have already initiated a review of our communication processes to prevent such incidents in the future. Please accept our apologies for the inconvenience caused, and if there's anything more we can do to assist you or expedite the resolution, please contact our customer service team directly. We value your business and appreciate your patience. Kind regards, Team Waterpump