Waterpump.co.ukReviews:
136 reviews in the last 12 months290 total reviews
Good
TrustmarkValid
Top positive review
5 Oct 2023
Verified review
Good products at fair prices and by and large they stock all the accessory equipment you're likely to need for your pumping application.
It would be further helpful if the company defined clean, grey, dirty water in terms of respective frequency distribution of particle sizes per unit volume and quoted the tolerance of different types of pumps to particle sizes. For example, state whether a clean water pump will tolerate particle sizes of say 100 microns or more. In this connection the provision of a suitable range of hose filters would project the company to the "top of the tree."
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EK
Eyolf K.
Leeds
Top negative review
8 Dec 2023
Verified review
1). Don’t state on your website to prospective purchasers you have an item in stock when you DONT!
2) Don’t tell customers via your customer service that an item will be dispatched today & delivered tomorrow when it clearly won’t as you don’t physically have it in stock!
3) ordered six days ago & still no delivery, no tracking information, no indication of being dispatched & told again by customer service on the phone it will be with you tomorrow.
Only order if you are not in a hurry to receive the item. No good if you are an engineer with a client who has no water supply for six days so far.
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Reviews for Waterpump.co.uk
1 Mar 2024
Verified review
LM waterpump purchase
Had the pump ex-stock with next day delivery
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29 Feb 2024
Verified review
The compact design is ideal for the limited space in my basement sump. The float switch on my old pump would often jam against the sump wall resulting in a flooded basement. The simple vertical float on this pump has solved that problem. Just what I needed.
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26 Feb 2024
Verified review
great product, very prompt delivery, great communication.
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25 Feb 2024
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Price was excellent. Delivery was fast and next day.
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23 Feb 2024
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Quickly despatched.
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22 Feb 2024
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Swift delivery and excellent product.
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22 Feb 2024
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Superb service and was given good advice on replacement.
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21 Feb 2024
Verified review
phoned help line with query, basically told i needed an adapter for a recently purchased pump .I expected the call taker to tell me exactly which adapter I needed and talk me through it.
No go online and choose, or go to other wholesaler was the advice. POOR service that.
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Answer by Waterpump.co.uk
21 Feb 2024
Dear customer,
We apologize for the inconvenience you experienced. We strive to provide comprehensive assistance and will review our procedures to ensure clearer guidance in the future. Your feedback is valuable to us, and we're committed to improving our service. Please don't hesitate to reach out if you need further assistance.
Best regards, Team Waterpump
20 Feb 2024
Verified review
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20 Feb 2024
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17 Feb 2024
Verified review
Good quick service
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12 Feb 2024
Verified review
Great service
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12 Feb 2024
Verified review
Product ordered arrived quickly as described.
I was looking at another pump but they were clear on the website it wasn't in stock and what date this was expected in. As the die in date kept changing I opted to buy another pump that was in stock.
No one can control supply ships being diverted around the planet due to piracy can they.
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11 Feb 2024
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11 Feb 2024
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9 Feb 2024
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Good quick service
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18 Jan 2024
Verified review
Do not buy from this company
Bought a water pump from these cowboys, still not received it , they don’t answer the phone, don’t reply to emails, worst customer service I’ve ever known, had to buy another pump from a decent company to do the job, not been reimbursed for pump yet , would have given 0 star review if possible
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Answer by Waterpump.co.uk
19 Jan 2024
Dear customer,
We understand your frustration and sincerely apologize for the inconvenience you have experienced. We took your feedback seriously and promptly reached out to the delivery company to address the issue.
Upon investigation, it was found that the package was returned to us. We immediately contacted you, offering the option to either reship the product or receive a refund. You chose a refund, and we processed it promptly as per your request.
We acknowledge that this has been a disappointing experience, and we are committed to improving our customer service to prevent such situations in the future. Once again, we apologize for the inconvenience, and we hope to have the opportunity to serve you better in the future.
Best regards,
Team Waterpump
18 Jan 2024
Verified review
The pump is just as described and arrived quickly.
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13 Jan 2024
Verified review
Excellent prompt service. Much appreciated.
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12 Jan 2024
Verified review
Would have been a good idea to let people know that it does not have an english plug on it or provide an adaptor...
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Answer by Waterpump.co.uk
15 Jan 2024
Dear Customer,
It is legally allowed if it is supplied with the right adapter, which we indeed provide. We understand that there may be confusion at times, but we ensure that our products comply with all applicable regulations. If you have any further questions, feel free to ask.
Kind regards,
Team Waterpump