Waterpump.co.ukReviews:
142 reviews in the last 12 months298 total reviews
Good
TrustmarkValid
Top positive review
5 Oct 2023
Verified review
Good products at fair prices and by and large they stock all the accessory equipment you're likely to need for your pumping application.
It would be further helpful if the company defined clean, grey, dirty water in terms of respective frequency distribution of particle sizes per unit volume and quoted the tolerance of different types of pumps to particle sizes. For example, state whether a clean water pump will tolerate particle sizes of say 100 microns or more. In this connection the provision of a suitable range of hose filters would project the company to the "top of the tree."
Read more
EK
Eyolf K.
Leeds
Top negative review
8 Dec 2023
Verified review
1). Don’t state on your website to prospective purchasers you have an item in stock when you DONT!
2) Don’t tell customers via your customer service that an item will be dispatched today & delivered tomorrow when it clearly won’t as you don’t physically have it in stock!
3) ordered six days ago & still no delivery, no tracking information, no indication of being dispatched & told again by customer service on the phone it will be with you tomorrow.
Only order if you are not in a hurry to receive the item. No good if you are an engineer with a client who has no water supply for six days so far.
Read more
Reviews for Waterpump.co.uk
30 Jun 2023
Verified review
Not happy at all a week after paying for a water pump still no pump to get told address was wrong jog on that's a poor excuse promoting 1to 2 days delivery yeh tight a week to get a answer and for phone lines get someone to answer them as all week trying to get answers and not even once an answer all in all I will never buy or recommend them to anyone
Report review
Answer by Waterpump.co.uk
11 Jul 2023
Dear Dave,
We apologize for the delayed delivery of your water pump. Upon investigation, we discovered that there was an issue with the address provided, which caused the package to not be delivered.
We have been in contact with you and have reshipped the water pump with the correct address. We understand your frustration and apologize for any inconvenience caused by the delay and lack of communication.
We appreciate your feedback and patience. If you have any further concerns or need assistance, please don't hesitate to reach out to us directly. We value your business and are committed to improving our service.
Best regards,
Team Waterpump
27 Jun 2023
Verified review
Good delivery and a good product
Report review
26 Jun 2023
Verified review
Good customer service
Broken plastic hose adapter on delivery due to poor packaging by the manufacturer. Pump was delivered quickly and substitute connectors rapidly supplied.
Pump now installed and working as hoped
Report review
25 Jun 2023
Verified review
Report review
20 Jun 2023
Verified review
Good choice, value and delivery
Report review
16 Jun 2023
Verified review
Report review
9 Jun 2023
Verified review
101%
Nearly every supplier quotes next day delivery but it takes from a few days, weeks or never turns up.
Water pump.com delivered the next day, have made a favorite and now my preferred supplier.
Report review
8 Jun 2023
Verified review
Don’t bother phoning them you have to email
One of the many businesses that do not answer the phone after many tries
Report review
8 Jun 2023
Verified review
Water pump adventure
The quick delivery response, my pump arrived within 24 hours.
The sad part of the deal was I specifically asked to speak to someone via the requested email, but all I got was a message back- finish!!!
Report review
7 Jun 2023
Verified review
Price and quick delivery.
Report review
6 Jun 2023
Verified review
Prompt service, great customer advice
Report review
28 May 2023
Verified review
Great bit of kit, does what is sayes on the box.
I would have liked a power cable attached. I was a bit suprised that it didn't come with one and it could have delayed me with the set up, which woud have been disappointing.
Report review
26 May 2023
Verified review
Report review
26 May 2023
Verified review
quick and easy ordering process.
Report review
DB
David B.
Essex
24 May 2023
Verified review
Quick delivery and good product
Quick delivery good product and quick answers with enquiries
Report review
23 May 2023
Verified review
Cheapest price and exceptionally fast delivery
Report review
22 May 2023
Verified review
Delivery was quick and the pump , once we got the air out of it operated
very well.
Report review
22 May 2023
Verified review
The pump was damaged but we had to use it as we couldnt wait to return it
Report review
22 May 2023
Verified review
Report review
CT
Chris T.
READING
22 May 2023
Verified review
The kit is good and well-priced but the customer support is poor and only by email despite UK tel nbr and direction to VM - always hangs up. Aftersales tech support is pathetic.
Report review