Waterpump.co.uk- Logo - reviews

Waterpump.co.uk
Reviews:

146 reviews in the last 12 months319 total reviews  

4.54
Excellent

Trustmark
Valid

Includes Buyer Protection
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

5 Oct 2023
 Verified review
Good products at fair prices and by and large they stock all the accessory equipment you're likely to need for your pumping application. It would be further helpful if the company defined clean, grey, dirty water in terms of respective frequency distribution of particle sizes per unit volume and quoted the tolerance of different types of pumps to particle sizes. For example, state whether a clean water pump will tolerate particle sizes of say 100 microns or more. In this connection the provision of a suitable range of hose filters would project the company to the "top of the tree."
EK

Top negative review

20 May 2024
 Verified review
Despite being a .co.uk website, it seems that products are from the Netherlands, with EU plugs. They send an adapter, but this is very large, and not suitable for IP66 sockets that you'll find in UK gardens. As a result, this was a wasted purchase - the pump couldn't plug in without either voiding the warranty by rewiring the plug; or by paying for an electrician to retrofit my garden electrics for an EU product from a UK website! After a few emails to & fro, the company sent me a return label, although customer service indicated that they thought I had "changed my mind" about the product. I have since bought a pump from a UK company, that plugged into my IP66 socket and worked from the box. Lesson learned... check where the item will actually be sent from.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Waterpump.co.uk

Filter
 Sort by  
Relevance
(112)
(5)
(5)
Reset
4 Jul 2023
 Verified review
Very easy
Report review
11 Feb 2024
 Verified review
Report review
11 Feb 2024
 Verified review
Report review
13 Nov 2023
 Verified review
Report review
29 Oct 2023
 Verified review
Report review
26 Sept 2023
 Verified review
Report review
5 Sept 2023
 Verified review
Report review
26 Aug 2023
 Verified review
Report review
23 Aug 2023
 Verified review
Report review
19 Aug 2023
 Verified review
Report review
AS
Adam S.
Borehamwood
18 Aug 2023
 Verified review
Report review
24 Jul 2023
 Verified review
Report review
4 Jul 2023
 Verified review
Report review
30 Jun 2023
 Verified review
Report review
25 Jun 2023
 Verified review
Report review
16 Jun 2023
 Verified review
Report review
30 Jun 2023
 Verified review

Poor customer service

I phoned customer service for some advice on a product but was cut off instantaneously as the call went through. Happened numerous times. I emailed, I did get a response requesting a photo of the problem. I provided that but never heard anything back. Standard of customer service completely at odds with the intent stated on your website and the phone answering message.
Report review
Answer by Waterpump.co.uk
11 Jul 2023
Dear Customer, We apologize for the poor customer service experience you had when contacting us. Our phone lines were extremely busy in the month of June, resulting in difficulties reaching us. We also did not receive any emails from the provided email address. We kindly request you to contact us again so that we can address your concerns promptly. We apologize for any inconvenience caused and appreciate your understanding. Best regards, Team Waterpump
19 Nov 2023
 Verified review

Requested to return the order No update.

Requested to return the order as the measurements of the pump supplied do not match the details on the website. Pump diameter measures 160mm. Pump description states 150mm on website . Will not fit into available space. Request form filled in on Tuesday, have not received any further correspondence/ update.
Report review
27 Aug 2023
 Verified review

Used items sent and zero support

Stuff arrived promptly but was clearly used stock/returns. The pump that cost me £350 had marks all over it, rust, scratces. support is absolute rubbish. No help whatsoever. Shame as the website and stock are really good but I’ll be going elsewhere in future.
Report review
Answer by Waterpump.co.uk
2 Oct 2023
Dear Customer, We apologize for any inconvenience you've experienced with your recent purchase. We take product quality and customer support seriously. We have not received any communication regarding the items being used or any related concerns. If you would like to exchange the pump or have any other questions or issues, please don't hesitate to reach out to us. We are here to assist you and ensure your satisfaction with our products. Thank you for bringing this to our attention, and we hope to resolve the matter to your satisfaction. Please contact us so that we can resolve the matter.
22 Dec 2023
 Verified review
The goods arrived broken. Part of the plastic sump was in the bottom of the box and part was in the external packaging - so presumably damaged whilst being packed.
Report review