Waterpump.co.uk- Logo - reviews

Waterpump.co.uk
Reviews:

142 reviews in the last 12 months298 total reviews  

4.48
Good

Trustmark
Valid

Includes Buyer Protection

Certified since: 22 Sept 2020
The Trustmark indicates trustworthy online retailers.
Waterpump.co.uk fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

5 Oct 2023
 Verified review
Good products at fair prices and by and large they stock all the accessory equipment you're likely to need for your pumping application. It would be further helpful if the company defined clean, grey, dirty water in terms of respective frequency distribution of particle sizes per unit volume and quoted the tolerance of different types of pumps to particle sizes. For example, state whether a clean water pump will tolerate particle sizes of say 100 microns or more. In this connection the provision of a suitable range of hose filters would project the company to the "top of the tree."
EK

Top negative review

8 Dec 2023
 Verified review
1). Don’t state on your website to prospective purchasers you have an item in stock when you DONT! 2) Don’t tell customers via your customer service that an item will be dispatched today & delivered tomorrow when it clearly won’t as you don’t physically have it in stock! 3) ordered six days ago & still no delivery, no tracking information, no indication of being dispatched & told again by customer service on the phone it will be with you tomorrow. Only order if you are not in a hurry to receive the item. No good if you are an engineer with a client who has no water supply for six days so far.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Waterpump.co.uk

Filter
Sort by  
Latest first
6 Aug 2023
 Verified review
Came as a kit I had to build, also continental two pin plug fitted to pump not three pin uk plug.
Report review
1 Aug 2023
 Verified review
Report review
31 Jul 2023
 Verified review
We bought the pump because the garage kept flooding it now pumps it out before it floods
Report review
30 Jul 2023
 Verified review
Fast delivery by courier - good price and two year warranty
Report review
28 Jul 2023
 Verified review
Ordering and delivery is top notch with quality courier and packaging. Slow response to queries, but they do reply which is better than most.
Report review
24 Jul 2023
 Verified review
Report review
18 Jul 2023
 Verified review
Good prices. Decent product, supplied speedily. Nice staff to deal with too.
Report review
17 Jul 2023
 Verified review
excellent service
Report review
15 Jul 2023
 Verified review

Customer Service

On receipt of new pump found it had no electrical activity out of the box. An immediate replacement was sent without delay. Able to contact customer services with no difficulty to explain predicament
Report review
13 Jul 2023
 Verified review
Good website, fast delivery, first class product
Report review
12 Jul 2023
 Verified review
Great service, pump arrived swiftly and is excellent.
Report review
AS
Adam S.
Borehamwood
10 Jul 2023
 Verified review
Fast delivery great service
Report review
IT
Ian T.
Crown
10 Jul 2023
 Verified review
Report review
5 Jul 2023
 Verified review
Phoned for advice very helpful did no go for the one that was recommended as it was out of stock. Got the next one down dose the job perfectly great service thanks for you great help
Report review
4 Jul 2023
 Verified review
Report review
4 Jul 2023
 Verified review
Very easy
Report review
4 Jul 2023
 Verified review
No reply to my query
Report review
3 Jul 2023
 Verified review
Very fast delivery pump working well
Report review
30 Jun 2023
 Verified review
Report review
30 Jun 2023
 Verified review

Poor customer service

I phoned customer service for some advice on a product but was cut off instantaneously as the call went through. Happened numerous times. I emailed, I did get a response requesting a photo of the problem. I provided that but never heard anything back. Standard of customer service completely at odds with the intent stated on your website and the phone answering message.
Report review
Answer by Waterpump.co.uk
11 Jul 2023
Dear Customer, We apologize for the poor customer service experience you had when contacting us. Our phone lines were extremely busy in the month of June, resulting in difficulties reaching us. We also did not receive any emails from the provided email address. We kindly request you to contact us again so that we can address your concerns promptly. We apologize for any inconvenience caused and appreciate your understanding. Best regards, Team Waterpump