Waterpump.co.ukReviews:
142 reviews in the last 12 months298 total reviews
Good
TrustmarkValid
Top positive review
5 Oct 2023
Verified review
Good products at fair prices and by and large they stock all the accessory equipment you're likely to need for your pumping application.
It would be further helpful if the company defined clean, grey, dirty water in terms of respective frequency distribution of particle sizes per unit volume and quoted the tolerance of different types of pumps to particle sizes. For example, state whether a clean water pump will tolerate particle sizes of say 100 microns or more. In this connection the provision of a suitable range of hose filters would project the company to the "top of the tree."
Read more
EK
Eyolf K.
Leeds
Top negative review
8 Dec 2023
Verified review
1). Don’t state on your website to prospective purchasers you have an item in stock when you DONT!
2) Don’t tell customers via your customer service that an item will be dispatched today & delivered tomorrow when it clearly won’t as you don’t physically have it in stock!
3) ordered six days ago & still no delivery, no tracking information, no indication of being dispatched & told again by customer service on the phone it will be with you tomorrow.
Only order if you are not in a hurry to receive the item. No good if you are an engineer with a client who has no water supply for six days so far.
Read more
Reviews for Waterpump.co.uk
12 Feb 2024
Verified review
Product ordered arrived quickly as described.
I was looking at another pump but they were clear on the website it wasn't in stock and what date this was expected in. As the die in date kept changing I opted to buy another pump that was in stock.
No one can control supply ships being diverted around the planet due to piracy can they.
Report review
11 Feb 2024
Verified review
Report review
11 Feb 2024
Verified review
Report review
9 Feb 2024
Verified review
Good quick service
Report review
18 Jan 2024
Verified review
Do not buy from this company
Bought a water pump from these cowboys, still not received it , they don’t answer the phone, don’t reply to emails, worst customer service I’ve ever known, had to buy another pump from a decent company to do the job, not been reimbursed for pump yet , would have given 0 star review if possible
Report review
Answer by Waterpump.co.uk
19 Jan 2024
Dear customer,
We understand your frustration and sincerely apologize for the inconvenience you have experienced. We took your feedback seriously and promptly reached out to the delivery company to address the issue.
Upon investigation, it was found that the package was returned to us. We immediately contacted you, offering the option to either reship the product or receive a refund. You chose a refund, and we processed it promptly as per your request.
We acknowledge that this has been a disappointing experience, and we are committed to improving our customer service to prevent such situations in the future. Once again, we apologize for the inconvenience, and we hope to have the opportunity to serve you better in the future.
Best regards,
Team Waterpump
18 Jan 2024
Verified review
The pump is just as described and arrived quickly.
Report review
13 Jan 2024
Verified review
Excellent prompt service. Much appreciated.
Report review
12 Jan 2024
Verified review
Would have been a good idea to let people know that it does not have an english plug on it or provide an adaptor...
Report review
Answer by Waterpump.co.uk
15 Jan 2024
Dear Customer,
It is legally allowed if it is supplied with the right adapter, which we indeed provide. We understand that there may be confusion at times, but we ensure that our products comply with all applicable regulations. If you have any further questions, feel free to ask.
Kind regards,
Team Waterpump
10 Jan 2024
Verified review
Did not think I was legal to sell an electrical item in the UK without a 13A plug
Report review
Answer by Waterpump.co.uk
11 Jan 2024
Dear Customer,
It is legally allowed if it is supplied with the right adapter, which we indeed provide. We understand that there may be confusion at times, but we ensure that our products comply with all applicable regulations. If you have any further questions, feel free to ask.
Kind regards,
Team Waterpump
10 Jan 2024
Verified review
Ordering was straightforward and easy and the pump and hose were delivered in 2 days. The pump is excellent and we would recommend it. However I would advise that the supplied hose does not fit easily onto the pump. I tried softening it with very hot water but still could only get it about 3mm onto the pump outlet! Gave up and fitted a larger lay flat hose. So my advise is buy the pump but not the 25mm hose.
Report review
8 Jan 2024
Verified review
Powerful Pump, just right to take water out of a big water butt over a distance of 17 meters.
Report review
30 Dec 2023
Verified review
Fast delivery perfect
Report review
27 Dec 2023
Verified review
Excellent delivery time
Report review
22 Dec 2023
Verified review
The goods arrived broken. Part of the plastic sump was in the bottom of the box and part was in the external packaging - so presumably damaged whilst being packed.
Report review
21 Dec 2023
Verified review
Great service with next day delivery as standard
Report review
14 Dec 2023
Verified review
Fast and efficient
Report review
13 Dec 2023
Verified review
Overdelivered, quicker than expected
Report review
13 Dec 2023
Verified review
very good service
very happy with the purchace procedure, price was good and delivery was efficient with good comms
Report review
8 Dec 2023
Verified review
1). Don’t state on your website to prospective purchasers you have an item in stock when you DONT!
2) Don’t tell customers via your customer service that an item will be dispatched today & delivered tomorrow when it clearly won’t as you don’t physically have it in stock!
3) ordered six days ago & still no delivery, no tracking information, no indication of being dispatched & told again by customer service on the phone it will be with you tomorrow.
Only order if you are not in a hurry to receive the item. No good if you are an engineer with a client who has no water supply for six days so far.
Report review
Answer by Waterpump.co.uk
20 Dec 2023
Dear customer,
We appreciate your feedback and apologize for any inconvenience caused during your recent experience with us. We want to address your concerns and provide clarity on the situation.
Firstly, we want to clarify that for products originating from an external warehouse, we clearly indicate longer delivery times during the ordering process, and this information is visible to customers. We understand the importance of accurate delivery estimates and strive to keep our customers informed.
In your case, there was an unfortunate miscommunication, and we sincerely apologize for any confusion. Our customer service team received information from the warehouse indicating that your order would be shipped promptly. However, it seems there was a delay in the process, and we regret any frustration this may have caused.
We genuinely understand the urgency of your situation, especially when it involves essential items. We acknowledge the challenges you faced, and we're committed to resolving the issue. We have already initiated a review of our communication processes to prevent such incidents in the future.
Please accept our apologies for the inconvenience caused, and if there's anything more we can do to assist you or expedite the resolution, please contact our customer service team directly. We value your business and appreciate your patience.
Kind regards,
Team Waterpump
6 Dec 2023
Verified review
Item received as described and the next day after order.
Report review