FutureShop.co.ukReviews:
1,428 reviews in the last 12 months17,832 total reviews
Excellent
TrustmarkValid
Top positive review
18 Jan 2024
Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased
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Top negative review
9 Jun 2023
Verified review
Listing for the Tellurium Q Ultra Black interconnects showed that they dispatch within 24 hours. After placing order I was told that they are a special order and would be sent between 7-10 days. This should have been shown on the listing. Have purchased from Future Shop (usually Ultra Black Tellurium Q cable which was always in stock) in the past and found them to be reliable but felt let down on this occasion.
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RH
Robert H.
Leicester
Reviews for FutureShop.co.uk
GR
Garry R.
Leeds
3 May 2023
Verified review
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Answer by FutureShop.co.uk
3 May 2023
Hi Garry,
Thank you so much for the five-star review. We at Future Shop are delighted to hear that you had a positive experience with us.
We look forward to serving you again in the future
3 May 2023
Verified review
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Answer by FutureShop.co.uk
3 May 2023
Hi Kim,
Thank you for the five star review.! We are glad to hear that you had a great experience with Future Shop.
We look forward to seeing you again soon!
3 May 2023
Verified review
Speaker wire delivered quickly and great quality sound.
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Answer by FutureShop.co.uk
3 May 2023
Hi Ben,
Thank you for your review. We're so glad to hear that our speaker wire was delivered quickly and had a great-quality sound.
We pride ourselves on providing quality products and appreciate your feedback.
3 May 2023
Verified review
Proved difficult to obtain a refund. Took several emails and took a few weeks to get money back.
Also they take £5
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Answer by FutureShop.co.uk
9 May 2023
Dear Martin,
I wanted to thank you for the time you spent giving us some feedback via Trusted Shops on your experience with returning your order to us.
I am so sorry that your experience was not as positive as it could have been, We do have a 60-day returns policy that allows our customers to be fully sure that the product is right for them. I know that you interacted with the team here who agreed to take the product back.
I have sent you a more detailed response to your private email address and hope that we can work with you again in the future,
If you need any further assistance in the future, please contact me personally,
With kindest regards, enjoy your music,
Mark
SD
Slava D.
Richmond Hill
3 May 2023
Verified review
Chord
It really changed my sound 👍
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Answer by FutureShop.co.uk
3 May 2023
Thank you for your review. We are glad to hear that the Chord cable made a great difference in your sound!
We appreciate your feedback and your five-star rating.
3 May 2023
Verified review
Product delivered very fast in perfect condition. Can’t better that.
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Answer by FutureShop.co.uk
3 May 2023
Hi Stephen,
Thank you for your positive review and five-star rating.W
e're glad that your product arrived in perfect condition and was delivered quickly. We appreciate your support and look forward to doing business with you again soon.
3 May 2023
Verified review
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Answer by FutureShop.co.uk
3 May 2023
Hi Richard,
Thank you for the five star review! We are glad to hear that you had a great experience with Future Shop.
We look forward to seeing you again soon!
3 May 2023
Verified review
I liked how I read reviews to but the lead I wanted and it was quick to order and delivered on time
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Answer by FutureShop.co.uk
3 May 2023
Hi Elaine,
Thank you so much for the great review. We are so glad you found the product you wanted and that it arrived quickly.
Our goal is to make sure our customers have a great experience, and we are pleased to hear that we achieved that.
3 May 2023
Verified review
Quality
Great products easy to use website
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Answer by FutureShop.co.uk
3 May 2023
Hi Gregory,
Thank you for the five stars! We take pride in providing quality products and an easy-to-use website.
Thank you for choosing Future Shop
3 May 2023
Verified review
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Answer by FutureShop.co.uk
3 May 2023
Hi Morten,
Thank you for your five-star rating! We are so glad to hear that you had a positive experience shopping with us at Future Shop. We strive to provide excellent service and quality products, and we are delighted to hear that we have succeeded.
We look forward to seeing you again soon.
3 May 2023
Verified review
The cables are reached me as ordered on time.
I also had a chance to communicate with Gary Aslam and he helped me for faster decision.
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Answer by FutureShop.co.uk
3 May 2023
Thank you for your review. We are glad to hear you received your order on time, and that Gary was able to assist you with making a decision.
We strive to provide excellent customer service, and it is rewarding to hear that we achieved that goal with you. Thank you for taking the time to leave a review!
1 May 2023
Verified review
Great service, fast delivery. Will use again
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Answer by FutureShop.co.uk
1 May 2023
Hi Tom,
Thank you for sharing your positive experience. Happy hear that you had a great experience with our service and that your delivery was fast. We appreciate your kind words and your five-star rating.
We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us.
Thank you for choosing Future Shop, and we appreciate your business.
1 May 2023
Verified review
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Answer by FutureShop.co.uk
1 May 2023
Thank you for taking the time to rate your experience with Future Shop. We are pleased to hear that we met your expectations and earned a five-star rating.
We strive to provide our customers with exceptional service and high-quality products, and we appreciate your feedback. We will continue to work hard to ensure that all of our customers have a positive experience with us.
We look forward to serving you again in the future.
AP
Adam P.
Welshpool
1 May 2023
Verified review
Very well terminated speaker cable and great customer support care and advice excellent well pleased.
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Answer by FutureShop.co.uk
1 May 2023
Hi Adam,
Delighted to hear that you are pleased with our speaker cable and that our customer support team provided you with excellent care and advice. We take pride in providing high-quality products and exceptional customer service to our valued customers. We are pleased to hear that our team was able to provide you with the assistance you needed to ensure that you are satisfied with your purchase.
We look forward to serving you again in the future.
1 May 2023
Verified review
Excellent company to buy from. Quick and reliable. Any problems sorted out pronto. Great service. Use them.
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Answer by FutureShop.co.uk
1 May 2023
Thank you for your five-star review. We are pleased to hear that our team was able to respond to your enquiries quickly and in a kind manner. At Future Shop, we strive to provide prompt and friendly customer service to our valued customers, and we are glad that we were able to meet your expectations. We will continue to work hard to provide excellent service to all of our customers.
Thank you for choosing Future Shop, and we look forward to serving you again in the future.
Best regards,
30 Apr 2023
Verified review
Thet are fast and kind to answer
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Answer by FutureShop.co.uk
1 May 2023
We are pleased to hear that our team was able to respond to your inquiries quickly and in a kind manner.
At Future Shop, we strive to provide prompt and friendly customer service to our valued customers, and we are glad that we were able to meet your expectations. We will continue to work hard to provide excellent service to all of our customers.
Thank you for choosing Future Shop, and we look forward to serving you again in the future.
MW
Mark W.
Exeter.
29 Apr 2023
Verified review
Helpful, knowledgeable and honest.
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Answer by FutureShop.co.uk
1 May 2023
Thank you for sharing your positive experience with Future Shop. We are pleased to hear that our staff provided you with helpful and knowledgeable service, and that they were honest in their interactions with you.
At Future Shop, we pride ourselves on our knowledgeable and friendly staff who are dedicated to providing the highest level of service to our customers. We are delighted to hear that our staff was able to meet your needs and exceed your expectations.
Thank you for choosing Future Shop, and we look forward to serving you again in the future.
29 Apr 2023
Verified review
Wide range of quality products, easy to follow web site, easy payment and quick delivery. What more could you ask for.
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Answer by FutureShop.co.uk
1 May 2023
Hi Neil,
Thank you for taking the time to share your positive experience with Future Shop. We are delighted to hear that you were pleased with our wide range of quality products and found our website easy to navigate. We also appreciate your feedback on our easy payment process and quick delivery.
At Future Shop, we strive to provide our customers with a seamless shopping experience, and we are glad that we were able to meet your expectations. We will continue to work hard to provide a wide variety of quality products and to make the shopping process as easy and convenient as possible for our customers.
Thank you for choosing Future Shop, and we look forward to serving you again in the future.