FutureShop.co.ukReviews:
1,426 reviews in the last 12 months17,828 total reviews
Excellent
TrustmarkValid
Top positive review
18 Jan 2024
Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased
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Top negative review
9 Jun 2023
Verified review
Listing for the Tellurium Q Ultra Black interconnects showed that they dispatch within 24 hours. After placing order I was told that they are a special order and would be sent between 7-10 days. This should have been shown on the listing. Have purchased from Future Shop (usually Ultra Black Tellurium Q cable which was always in stock) in the past and found them to be reliable but felt let down on this occasion.
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RH
Robert H.
Leicester
Reviews for FutureShop.co.uk
20 Oct 2023
Verified review
Goods not in stock, but company made the effort to help me!
Goods were unfortunately not in stock, but company phoned to confirmthat a loan pair of cables would be sent to me untill the required pair had been made! I await the loan cables!!
Regards
Jeffrey Peters
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13 Oct 2023
Verified review
Website gives the impression that the item is in stock and delivery option of a next working day supports that impression when in fact the item is in order from the supplier and has still not arrived
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Answer by FutureShop.co.uk
16 Oct 2023
Dear Michael,
Thank you very much for sharing your experience with us, We have written to you with more details and we will do everything we can to expedite your order, We are so sorry that your order has been delayed.
Thank you for your understanding,
Kindest regards,
Future Shop
3 May 2023
Verified review
Proved difficult to obtain a refund. Took several emails and took a few weeks to get money back.
Also they take £5
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Answer by FutureShop.co.uk
9 May 2023
Dear Martin,
I wanted to thank you for the time you spent giving us some feedback via Trusted Shops on your experience with returning your order to us.
I am so sorry that your experience was not as positive as it could have been, We do have a 60-day returns policy that allows our customers to be fully sure that the product is right for them. I know that you interacted with the team here who agreed to take the product back.
I have sent you a more detailed response to your private email address and hope that we can work with you again in the future,
If you need any further assistance in the future, please contact me personally,
With kindest regards, enjoy your music,
Mark
MR
Michael R.
Coventry
15 Nov 2023
Verified review
Better communication
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Answer by FutureShop.co.uk
18 Dec 2023
Hi Michael,
Thank you for taking the time to provide your feedback, and we appreciate your honest rating. We apologise if our communication fell short of your expectations. Your feedback is crucial in helping us improve, and we are committed to enhancing our communication processes. If you have specific details or suggestions on how we can better communicate, please feel free to share them with us at servicedesk@futureshop.co.uk
7 Dec 2023
Verified review
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Answer by FutureShop.co.uk
18 Dec 2023
Hi Ian,
Thank you for taking the time to provide us with a 3-star rating. We appreciate your feedback, and your satisfaction is important to us.
If there are specific areas where we fell short of your expectations or if there's an issue that requires resolution, please don't hesitate to contact our service desk at servicedesk@futureshop.co.uk.
We value your input and are committed to addressing any concerns you may have.