FutureShop.co.uk

Reviews:

Thank you for taking the time to leave a review for Future Shop. We are glad you enjoyed your experience. We hope to serve you again soon!

Hi Bryan, Thank you for your kind words and for choosing Future Shop! We strive to provide our customers with quality products and services, so we are glad to know that you have been satisfied with your purchases. We hope to serve you again soon!

Thank you for your review! I am pleased to confirm our most popular cables are pre-burnt in for 96 hours which is why we can ship them so quickly!

Dear Andrew, Thank you so much for taking the time to outline the issue, it's appreciated. I understand that it may have been difficult for you to appreciate the size of the banana plugs capacity when you purchased them, You are correct Audiophile-grade cables come in a variety of sizes, with a number of technologies, some very high-grade ones can be very thin and other manufacturers go for large conductors. I have looked into the WireWorld banana plugs and these are usually suitable for cables with an internal conductor of 10 gauge, approximately 2.5mm square. For customers that require more than this, we can usually source banana plugs that can accommodate larger girths. These plugs will take cables up to 10m2 - we recommend these for much thicker cables. They are at a higher price point. WBT-0610Cu Speaker Banana Plug (Pair) https://www.futureshop.co.uk/wbt-0610cu-speaker-banana-plug-pair I was wondering what cable you were using and if you know the size in mm if so, please let me know and I can find an alternative option for you, happy to do so. Alternatively, you may want to send your cable to us and I would be happy to get our senior engineer to take a look and plot a solution for you, Andrew, we are very happy to help you further, we would be happy to exchange your banana plugs for something more suitable or arrange a refund for you on return. Please let me know your thoughts when you have a moment, Kindest regards, Future Shop.

Thank you for your review! We are glad that you received your item quickly and that we were able to provide assistance. We apologise for the delay on the refund process and will work hard to ensure this does not happen in the future. Thanks again for shopping with us.

Hi Vincent< Thank you for your review. We are thrilled that you rated us four stars. We look forward to serving all your future needs.

Thank you for your review. We apologise for any inconvenience caused by the customs taxes. We strive to provide our customers with the best shopping experience possible. If you have any questions or concerns, please don't hesitate to contact us.

Hi Robert, We apologise for any misunderstanding there may have been regarding the listing for the Tellurium Q Ultra Black interconnects. We strive to provide our customers with accurate and up-to-date information, and we regret that this wasn’t the case in this instance. We value your past purchases and appreciate your feedback as it helps us to improve our services. We hope that you will consider giving us another chance in the future.

Hi Pat, Thank you for your review. We are glad the goods were as described and delivered on time. We hope to continue providing an excellent service in the future.

Hi Gareth, Thank you so much for your five-star rating. We strive to provide excellent service and are glad to hear you enjoyed your experience. We hope to see you again soon.

Hi Alan, We are so pleased to hear about your quick delivery experience. We strive to provide excellent customer service, and we're thrilled that you had a great experience. Many thanks for your review.

Hi Dennis, We are so glad that you were able to find the item that you were looking for. We hope to see you again soon, and thank you fo the review.

Dear Peter, Thank you so much for taking the trouble to contact us via Trusted Shops, We were very sorry to hear that you had a problem with your cable. Let's put it right for you straight away. We are going to give you all the help you need to sort out the issue you have with your cable. You are correct the cable has a lifetime warranty. We have also sent you more detailed information and help to your private email address, With kindest regards, FutureShop.

Dear Martin, I wanted to thank you for the time you spent giving us some feedback via Trusted Shops on your experience with returning your order to us. I am so sorry that your experience was not as positive as it could have been, We do have a 60-day returns policy that allows our customers to be fully sure that the product is right for them. I know that you interacted with the team here who agreed to take the product back. I have sent you a more detailed response to your private email address and hope that we can work with you again in the future, If you need any further assistance in the future, please contact me personally, With kindest regards, enjoy your music, Mark

Thank you for your positive review. We are so glad you had a hassle-free ordering experience and the products arrived in perfect condition. We strive to provide our customers with a smooth and convenient shopping experience. Thank you for choosing Future Shop.