FutureShop.co.ukReviews:
1,432 reviews in the last 12 months17,841 total reviews
Excellent
TrustmarkValid
Top positive review
18 Jan 2024
Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased
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Top negative review
9 Jun 2023
Verified review
Listing for the Tellurium Q Ultra Black interconnects showed that they dispatch within 24 hours. After placing order I was told that they are a special order and would be sent between 7-10 days. This should have been shown on the listing. Have purchased from Future Shop (usually Ultra Black Tellurium Q cable which was always in stock) in the past and found them to be reliable but felt let down on this occasion.
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RH
Robert H.
Leicester
Reviews for FutureShop.co.uk
2 Nov 2023
Verified review
I didn’t request spam questionaires
I didn’t request spam questionnaires or authorise you sending them to me.
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Answer by FutureShop.co.uk
3 Nov 2023
Good afternoon, David.
We wanted to thank you for your order and for taking the time to update your comments on Trusted Shops.
We have updated the preferences on your customer details so that you are no longer contacted by customer service or other requests to update your experiences.
We are so sorry that this was unwelcome, and remain at your service,
With kindest regards,
FutureShop.
2 Nov 2023
Verified review
No Stock - Frustration
Excellent company, with excellent staff.
Unfortunately I have had to take a couple of stars away due to products advertised being out of stock, and only being notified after completing the purchase process.
The staff are very good at communicating alternatives, however it can be frustrating.
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Answer by FutureShop.co.uk
2 Nov 2023
Good afternoon,
Thank you so much for letting us know about your recent experience.
We were very sorry to hear about the problems you experienced obtaining the items that you needed. We very much appreciate the frustration that this caused at the time.
We have contacted you in more detail on the email details on your order.
We will do everything we can to assist you in the future.
With kindest regards,
Future Shop.
29 Oct 2023
Verified review
Great service
Recommended
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Answer by FutureShop.co.uk
31 Oct 2023
Hi Ron,
We strive to provide excellent service to all of our customers. We are glad to hear that you had a great experience with us.
Thank you for your positive review of Future Shop.
29 Oct 2023
Verified review
Great
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Answer by FutureShop.co.uk
31 Oct 2023
Hi Ron,
Thank you for your positive feedback on our company, Future Shop. We are glad to hear that you had a great experience with us.
29 Oct 2023
Verified review
Quick service
Quick shipment 🚚, great price
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Answer by FutureShop.co.uk
18 Dec 2023
Thank you for your feedback! We're delighted to hear that you appreciated the quick shipment and found our prices to be great. Providing a seamless and efficient experience is our priority at Future Shop.
25 Oct 2023
Verified review
Good quality product good packaging made slight improvement to sound quality
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Answer by FutureShop.co.uk
27 Oct 2023
Hi Jatinder,
We take pride in providing good quality products with good packaging to ensure customer satisfaction. We're glad to hear that our product also made a slight improvement to your sound quality.
Thank you for your positive review of Future Shop!
20 Oct 2023
Verified review
Goods not in stock, but company made the effort to help me!
Goods were unfortunately not in stock, but company phoned to confirmthat a loan pair of cables would be sent to me untill the required pair had been made! I await the loan cables!!
Regards
Jeffrey Peters
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18 Oct 2023
Verified review
good!
Quick to answer emails. Quick delivery. Competitive prices.
All good!
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Answer by FutureShop.co.uk
23 Oct 2023
Hi Steve,
Thank you for your review of Future Shop! We are delighted to hear that you were satisfied with our quick email response and delivery, as well as our competitive prices. Your satisfaction is our top priority and we are happy to have met your expectations.
13 Oct 2023
Verified review
Website gives the impression that the item is in stock and delivery option of a next working day supports that impression when in fact the item is in order from the supplier and has still not arrived
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Answer by FutureShop.co.uk
16 Oct 2023
Dear Michael,
Thank you very much for sharing your experience with us, We have written to you with more details and we will do everything we can to expedite your order, We are so sorry that your order has been delayed.
Thank you for your understanding,
Kindest regards,
Future Shop
13 Oct 2023
Verified review
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Answer by FutureShop.co.uk
17 Oct 2023
Thank you for leaving a review for Future Shop! We are glad to hear that you had a positive experience and gave us a 4-star rating. We strive to provide top-notch service to our customers and we appreciate your support.
12 Oct 2023
Verified review
Good service in the end but when I ordered the item on line there was no indication given that the item was out of stock. It was only when I contacted them four days later that I found out. If I had known they didn't have the item in stock I would have bought it somewhere else. However, when I did contact them by phone the agent was very helpful and chased the supplier on my behalf.
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Answer by FutureShop.co.uk
17 Oct 2023
We apologise for any inconvenience you experienced when ordering online and finding out the item was out of stock. We appreciate your feedback and will make sure to improve our communication regarding stock availability in the future.
We are glad to hear that our agent was able to assist you and we hope to have the opportunity to provide you with better service in the future.
11 Oct 2023
Verified review
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Answer by FutureShop.co.uk
17 Oct 2023
Thank you for leaving a review for Future Shop! We are glad to hear that you had a positive experience with us. We strive to provide the best products and services to our customers.
5 Oct 2023
Verified review
A huge range of products with knowledgeable staff to help.
À company with a huge range of genuine products with very knowledgeable staff, very helpful and the delivery service is excellent. The only reason I have given 4 stars is a little expensive compared to other firms who also often provide a cheaper delivery of goods. I have to admit though I will still use futureshop because of their excellent knowledge and advice.
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Answer by FutureShop.co.uk
5 Oct 2023
Hi Neil,
Thank you for your review of Future Shop. We are glad to hear that you have been satisfied with our range of genuine products and knowledgeable staff.
We appreciate your feedback regarding our pricing and delivery options and will take this into consideration in the future. We are happy to hear that despite this, you will continue to choose Future Shop for our exceptional knowledge and advice.
Thank you for choosing us and we look forward to serving you in the future.
1 Oct 2023
Verified review
Quick service, ordered 2 pairs of X2 speaker cables 5m and It came after a week, in a closed and well packed package, reccomanded
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Answer by FutureShop.co.uk
3 Oct 2023
We are glad to hear that you had a quick and efficient experience with Future Shop. Our team takes pride in providing timely delivery and ensuring that all packages are well packed for safe transport. We appreciate your recommendation and hope to serve you again in the future.
Thank you for your review!
27 Sept 2023
Verified review
Excellent produit proposer, prix intéressant, expédition rapide.
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Answer by FutureShop.co.uk
28 Sept 2023
Hi Sebastien,
Thank you for your kind review of Future Shop! We are pleased to hear that you enjoyed our product selection and found our prices to be competitive. We strive to provide fast shipping, and we're glad that you had a positive experience.
7 Sept 2023
Verified review
Royal Mail is very very bad. To Bosnia and Herzegovina average 12 days!
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Answer by FutureShop.co.uk
11 Sept 2023
We apologise for your experience with Royal Mail.
Future Shop does not have control over third-party delivery services, and we regret that your package did not get to its destination in a timely manner. We hope you are still satisfied with your purchase.
6 Sept 2023
Verified review
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Answer by FutureShop.co.uk
7 Sept 2023
Hi Richard,
Thank you for taking the time to review Future Shop. We appreciate your feedback and are glad that you had a positive experience with us.
6 Sept 2023
Verified review
Speedy service & got in touch straight away offering alternative for out of stock item.
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Answer by FutureShop.co.uk
7 Sept 2023
We are so happy to hear that you had a great experience with our speedy service and that we were able to offer you an alternative when the item you wanted was out of stock. We truly appreciate your feedback.
5 Aug 2023
Verified review
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Answer by FutureShop.co.uk
7 Aug 2023
Thank you for leaving us a 4 star review. We appreciate your feedback and we are happy to see that you had a positive experience. We hope you continue to shop with us in the future!
2 Aug 2023
Verified review
All good
All worked as it should, keep up the good work.
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Answer by FutureShop.co.uk
3 Aug 2023
Hi Robert,
Thank you for your kind words! We strive to offer the best service possible and are glad to hear that it worked for you. We'll keep up the good work!