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FutureShop.co.uk
Reviews:

1,429 reviews in the last 12 months17,838 total reviews  

4.93
Excellent

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Certified since: 24 Oct 2013
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FutureShop.co.uk fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

18 Jan 2024
 Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased

Top negative review

9 Jun 2023
 Verified review
Listing for the Tellurium Q Ultra Black interconnects showed that they dispatch within 24 hours. After placing order I was told that they are a special order and would be sent between 7-10 days. This should have been shown on the listing. Have purchased from Future Shop (usually Ultra Black Tellurium Q cable which was always in stock) in the past and found them to be reliable but felt let down on this occasion.
RH
Robert H.
Leicester
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Reviews for FutureShop.co.uk

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18 Jan 2024
 Verified review
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Answer by FutureShop.co.uk
26 Jan 2024
Your four-star rating means a lot to us. Thank you for your trust and support.
15 Jan 2024
 Verified review
Good prices and great service.
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Answer by FutureShop.co.uk
15 Jan 2024
Hi Mike, We're so glad to hear you found value in our prices and service. Your support is greatly appreciated.
4 Jan 2024
 Verified review
As a returning customer I was confident that futureshop would deliver on all fronts. Price, delivery and choice plus helpful advice if required.
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Answer by FutureShop.co.uk
5 Jan 2024
Hi Thomas, Our team strives to provide a comprehensive and satisfactory experience for every customer, and your acknowledgement of these efforts is incredibly motivating. Your satisfaction is our top priority, and we're delighted to know that we've consistently met your expectations. Thank you for choosing us again and for taking the time to share your experience. If there's anything more we can assist you with or if you require any further advice, please don't hesitate to reach out. We're here to help and look forward to serving you in the future.
1 Jan 2024
 Verified review
Quick response... Please...
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Answer by FutureShop.co.uk
2 Jan 2024
Dear Benny, Thank you for your message via Trusted Shops, It was received during a Bank Holiday weekend here, and we have returned to work today. I understand that we have been updating you via WhatsApp, Your order has been placed for you, to your specifications. The order is being produced for you by WireWorld and will then be burned in for you by us before we send it to you. If you need further help or assistance please let us know, We are always happy to help, Thanks again for the order. With kindest regards, Future Shop.
31 Dec 2023
 Verified review

Products prices to be reduced

Range of products liked. Prices rather high disliked. Could be better by lowering the prices..
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Answer by FutureShop.co.uk
3 Jan 2024
Hi Louis, Thank you for taking the time to share your thoughts about our product range and pricing. We're glad to hear that our range of products aligns with your preferences and needs. We understand and appreciate your concerns regarding pricing. At Future Shop, we strive to balance competitive pricing with the quality and value our products offer. We regularly review our pricing structures to ensure they are aligned with market trends and customer expectations. Your feedback is invaluable in this process, and we will certainly take your comments into consideration as we continue to strive for improvements. Please know that we're committed to providing our customers with the best possible value. Thank you again for your input and for choosing Future Shop. If there's any specific product you're interested in or any further assistance you require, please feel free to contact us.
29 Dec 2023
 Verified review
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Answer by FutureShop.co.uk
3 Jan 2024
Hi Victor, We're excited to receive your four-star rating. It's a testament to our service commitment.
29 Dec 2023
 Verified review
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Answer by FutureShop.co.uk
3 Jan 2024
Hi Stephen, Thank you for this fantastic rating. We're glad to have made a positive impression.
17 Dec 2023
 Verified review
Be more open and transparent about your true stockng levels rather than just trying to get my money upfront knowing that you can't fulfil my order immediately and then expecting me to wait a month. In this day and age customers have multiple different ways/options to source items quickly. You defintely need to do better.
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Answer by FutureShop.co.uk
29 Dec 2023
Hi Alexander, Thank you for taking the time to provide your honest feedback. We sincerely apologise if our stock-level representation has caused any inconvenience or disappointment. We never intend to mislead our customers or create an expectation we cannot meet. Thank you again, Alexander, for bringing this to our attention. Your feedback helps us grow and improve.
14 Dec 2023
 Verified review
Ordered out of stock items, but they still did their best to deliver promptly, whilst keeping me informed of situation
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Answer by FutureShop.co.uk
18 Dec 2023
Hi Paul, Thank you for taking the time to share your experience with Future Shop! We sincerely appreciate your understanding and patience as we worked to fulfill your order for out-of-stock items.
ST
Steven T.
Hong Kong
14 Dec 2023
 Verified review
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Answer by FutureShop.co.uk
18 Dec 2023
Thank you for taking the time to rate Future Shop. Your satisfaction is our priority, and we remain committed to providing an exceptional shopping experience.
12 Dec 2023
 Verified review
Great service, Quick response
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Answer by FutureShop.co.uk
14 Dec 2023
Hi Ron, Thank you for your positive feedback on Future Shop! We take pride in providing excellent service and responding quickly to our customers' needs. We are glad to hear that you had a great experience with us.
7 Dec 2023
 Verified review
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Answer by FutureShop.co.uk
18 Dec 2023
Hi Ian, Thank you for taking the time to provide us with a 3-star rating. We appreciate your feedback, and your satisfaction is important to us. If there are specific areas where we fell short of your expectations or if there's an issue that requires resolution, please don't hesitate to contact our service desk at servicedesk@futureshop.co.uk. We value your input and are committed to addressing any concerns you may have.
4 Dec 2023
 Verified review
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Answer by FutureShop.co.uk
18 Dec 2023
Thank you for taking the time to provide us with a 4-star rating. We appreciate your feedback, and your satisfaction is important to us.
2 Dec 2023
 Verified review
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Answer by FutureShop.co.uk
18 Dec 2023
Thank you for taking the time to provide us with a 4-star rating. We appreciate your feedback, and your satisfaction is important to us.
30 Nov 2023
 Verified review

Problem solved

They were unable to deliver the parcel to me to Israel for an objective reason. In the end, I got my money back. Of course I'm upset because I waited a long time for my USB cable, so only 4 stars.
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17 Nov 2023
 Verified review
Unfortunately the wrong product was sent but dealt with very well and received the correct one a couple of days later
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Answer by FutureShop.co.uk
21 Nov 2023
Thank you for taking the time to leave a review for Future Shop. We apologize for the inconvenience of receiving the wrong product. However, we are pleased to hear that our team was able to handle the situation well and promptly provide you with the correct product within a couple of days.
MR
Michael R.
Coventry
15 Nov 2023
 Verified review
Better communication
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Answer by FutureShop.co.uk
18 Dec 2023
Hi Michael, Thank you for taking the time to provide your feedback, and we appreciate your honest rating. We apologise if our communication fell short of your expectations. Your feedback is crucial in helping us improve, and we are committed to enhancing our communication processes. If you have specific details or suggestions on how we can better communicate, please feel free to share them with us at servicedesk@futureshop.co.uk
14 Nov 2023
 Verified review

Cable para altavoz Audioquest Type 5.

Buenas tardes!. Me gustó la rapidez con la que se realizaron las gestiones del pedido y del envío (Royal Mail); han sido realmente eficientes; lo que no me ha gustado es que el cable ha llegado embalado en una caja de cartón y envuelto en un plástico; se ha incluido en la caja una pequeña esponja. Este cable lo he visto embalado en la propia caja de la marca (Audioquest) de 2,5 m en el que se detallan las características y especificaciones y además trae una pequeña herramienta (llave) para apretar o aflojar las conexiones; no venía la llave ni tampoco embalado en su caja; esto realmente no me ha gustado. Añadir por último que el cable es excelente.
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Answer by FutureShop.co.uk
16 Nov 2023
Thank you for taking the time to share your feedback on your recent shopping experience with Future Shop. We are delighted to hear that you were pleased with the efficiency of our order and shipping processes through Royal Mail. Our team strives to provide fast and reliable service to all our customers. However, we apologise for the inconvenience caused by the packaging of the cable you received. Our team is constantly working to improve our packaging methods to ensure the safe delivery of our products. We appreciate your feedback and will take it into consideration for future improvements.
12 Nov 2023
 Verified review
Comprehensive list of cables and quick delivery, so a good buying experience.
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Answer by FutureShop.co.uk
14 Nov 2023
Thank you for your review of Future Shop. We are delighted to hear that you had a positive buying experience with us. Our goal is to provide our customers with a comprehensive selection of cables and fast delivery, and we are pleased to know that we have met your expectations.
8 Nov 2023
 Verified review
Respeito ao consumidor no atendimento.
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Answer by FutureShop.co.uk
14 Nov 2023
Hi Joao, Thank you for your review of Future Shop. We take pride in providing excellent customer service and treating our customers with respect. We are glad to hear that you had a positive experience with our team.